[Resolved]  ICICI Bank. — Taking charge when ATM says insufficient funds

ICICI Bank. — Frustrated..........Services

Hi,

On 29/11/2008 I have tried cash withdrawal from Non-ICICI Bank ATM (SBI) using ICICI Debit MasterCard. It had shown “sorry unable to process”. I have not received any cash from Non-ICICI Bank (SBI) ATM. After that 29/11/2008 cash debited to my ICICI Bank account and same day again it was re-credited to my account. On 5th December 2008 again debited (Withdrawals) from ICICI bank account against the same transaction. I have complained to ICICI Customer Care executive, Hyderabad Date: 9th December 2008. I have repeatedly followed-up with them. On 23rd December 2008 they have deposited that amount to my account. It had taken 24 days.

Again on 29th December 2008 I tried cash withdrawal from Non-ICICI Bank ATM (SBI) using ICICI Debit MasterCard. It had shown “sorry unable to process”. I have not received any cash from Non-ICICI Bank (SBI) ATM. After that 29/12/2008 cash debited to my ICICI Bank account. I have launched a complaint to customer care twice and followed up many times. I have not received that amount against with same transaction yet. 30 days have already gone from the date of complaint.

Thanks and Regards,
Ajit Bhattacharjee

Dear Ms. Kumar,

Kindly write to us at [protected]@icicibank.com, with the subject line as ‘Customer Service'. Request you to provide your full name and contact details.

We will be glad to assist you.

Regards,

Nazia Sayeed
Office of the Nodal Officer
ICICI Bank

ICICI Bank. — Unresponsive customer service

Dear Sir/Mam,

This is to bring in your notice the dawdling and delaying tactics of ICICI bank customer care division. Following are few instances which have compelled me to register this complaint. Please note, i am a loyal customer to the bank, paying my dues on time, but their insincere attitude has rendered me helpless

1 - I am trying to redeem so called "reward points" for my credit card, online, form last three months. The Online services doesn't allows me to do so (takes me the login page each time). After trying too many times online, i gave up and called the customer care. "No Stock available" "Nothing available - Give a call after one week" was their response.

2 - Super delayed response for the e-mail service. Sometimes the customer service doesn't even bothers to respond to the mails and usually any mail takes atleast 5-6 days to be addressed. Recently in a mail they listed a different phone number (which doesn't belongs to me) in there mail response, saying we tried to contact you on this number. This is a serious and reckless mistake on their part

3 - I was trying to generate an ATM pin no for my card, and each time it failed saying the CVV no of your card is invalid (please note i was entering the number correctly). Each time after failing to do so it forwarded the call to customer care service, who were completely unaware of what was wrong and simply directed me to retry again or at times disconnected the call when i tried to oppose, which is completely unprofessional. I am still not able to do that.

Request you please take up this matter with the bank. Should be a good lesson for them so that they improve and stay competent with other banks which are really providing quality and prompt services. I am completely frustrated and helpless at this moment.

Regards.
Consumer, ICICI Bank.

Hi,

Please write to us with your contact details at [protected]@icicibank.com and we'll get back to you soon in order to address the issue. Kindly refer "786358" in the subject line.

Regards,
ICICI Bank Customer Service Team.