[Resolved] ICICI Bank — The bank is holding my vehicle's Smart Card...
I recently have switched my auto loan from Citi Bank to ICICI Bank. The loan with the latter started on October 10, 2007. The loan no. is LUCAL[protected]. Their representative named Subhasish(phone no. [protected]) had taken my Smart Card in the month of August saying that the card was needed to change the hypothetication on it, i.e., earlier the car was hypothicated o Citi Bank and now it will be changed to ICICI since I'm switching/transferring the loan to them. I'd given the card to him without much questioning.. BUT.. its been quite a while and I AM YET TO GET THE CARD BACK. I stopped the ECS payment on the first month for this reason. At that a guy named Argha(phone no. [protected]) from the realization department had called up. I told him the problem. He handed me over to a senor of his, who only tried to convince me to pay the ECS and seemed least bothered about me not receiving my Smart Card. She tried to tell me that she or ICICI was not responsible. I'd obviously hung up the phone at that.. But finally I'd paid the month's installment because frankly I did not want to get beaten up by goons on the street(something that ICICI Bank has earned a good name in recently!!)....
This guy Subhasish(who took the card in the first place) had told me when he took the card that I'd get the card before the Durga pujas.. Nothing happened. I tried calling him but no response, he never picked up the phone!!! Then I complained directly at the ICICI bank and spoke to few representatives at about this without much luck. A senior official named Gayetri Mukherjee(phone no. [protected]) had promised me that I'll get the card by Nov 09, but same, no response for a long time again.. I called her up today after over a month and spoke with Ms. Mukherjee again and now she's trying to tell me that ICICI is not producing the Smart Card, its the RTO who might be delaying it.. However, she gave me the phone no. of another official name Rahul Kumar(phone no. [protected]) and asked me to speak with him. I tried his phone without any luck.. He was not receiving my call!!Then I again tried to call Ms. Mukherjee and she disconnected my phone, TWICE!!!!
BOTTOM LINE: I do not have the Smart Card of a car that I've been owning for the last TWO years and if I now meet with an accident or something worse happens and I need the card to claim insurance or for any other reason, I don't have it and I'll not be able to do anything without it...
ICICI Bank loan no.: LUCAL[protected]
Complaint marked as Resolved Aug 13, 2020
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