[Resolved]  ICICI Bank — Credit Card ( [protected]) Fraud

Subject: Regarding Withdrawal/Swipe off around Rs 2Lakh by certain person by getting re-issued a new ICICI Bank Credit Card by Fraud means.

This is Ajay Kumar Kushwaha I am an ICICI customer from past four years I am holding a salary account through my corporate.
One year back I have been issued a credit card (Card No: [protected]) received at my company address. Till now, I had not used this card neither online nor offline.

After a year on 9th March 2010 I got a call from Avinash Dubey ICICI credit card division (video con tower, New Delhi) saying that I have some dues (around Two Lakhs) on my credit card. I went to meet him on 10th March 2010 morning regarding this issue, I found that ICICI bank has blocked my previous card and re-issued a new card on behalf of different identity which doesn’t belong to me at different address. Seems either verification department is not working or some people from ICICI bank were also involved in this fraud.

Because all the documents which Mr. Avinash Dubey shown me had different identity like Mother’s name was changed (It seems ICICI believe that someone can change his mother name when re-applying for new card). Residential address, mobile number was also changed. How can ICICI bank re-issue a new card without verifying? Even a payment was made through cheque (ICICI can get the information through the cheque, about the person who has given a cheque to make another fraud.).

One more thing to highlight will be that before even clearing the cheque against previous balance the person was able to do cash withdraw and shopping, that cheque got bounced seems that everything was planned. Otherwise how this possible that a credit card which had a limit of Rs. 100000/- (One Lac Only) has due of Rs. 190000/- (One Lac Ninety Thousand Only). I am going to file an FIR on behalf of complaint registered against ICICI bank in Police.

When I asked about the complete statement of credit card only one page was shown to me which had only one transaction of Rs 45550/-.

Below is the information mentioned in ICICI records which were fake and not related to me

Fake address given by the person was: NEW -95,2ND Floor, RAM MANDIRWALI GALI, SHAKHARPUR, LAXMINAGAR, DELHI.

I would expect ICICI to investigate and response on following items for legal investigation purpose:

• Complete Statement (for every transaction)
• Cheque details which bounced against the due payment like:
• Cheque No.
• Bank name & branch address
• Bank account no.
• Issuing date of cheque
• Name of the person (if there on the cheque leaf)
• New customer phone no registered against this card.

Customer’s identity proof shown at the time of receiving new (duplicate) credit card.

Explain me how a card having a limit of 100000 can be overdue of 190000.
How can a bank reissue a duplicate card with all mandatory identity information been changed from the original one.

I hope as a leading brand ICICI will not let there brand name down just because of few people/vendor and resolve this issue ASAP as this is causing me mental harassment.

To add to my dismay now my ICICI saving a/c has been ceased off by ICICI and even I am unable to withdraw my existing balance of around 7000.Moreover, my balance states -183000.

This one seems to be a perfect example of Felony act from ICICI bank. Which has not only caused mental harassment and financial constraints to me, but to my entire family as well.

Apart from above I am calling ICICI bank customer care on regular basis but still I am not getting the favorable response.

I am going to fax the copy of report lodged by me in Cyber crime cell Delhi as request by ICICI against Service request no: SR[protected].

I still hope as a leading brand ICICI will do the needful ASAP.

Attached Document-

• Police Complaint to PS Mayur Vihar New Delhi
• Police Complaint to DCP Economic Offence Wing Qutub Institutional Area New Delhi


Ajay Kumar Kushwaha
Mobile No: [protected]