[Resolved]  ICICI Bank Credit Card — FULL AND FINAL SETTLEMENT

Dear Sir,

I have settled all my dues against my icici bank credit card no. [protected] on dated 25th oct. 08 through cheque amount Rs. 21000/= and cash Rs. 3000/=. I have already recd full and final settlement letter and receipt letter of my payment. After that still i am getting your executive call for dues collection and also getting credit card statement .I am very much upset . I have already contact to your branch in credit card div. at Indore at Malav Parisar with the manager, they said your data is not updated in our account due to some reasons we will up date and you will not any call.

If your reply and confirmation not recd with in seven days about my all dues clear of my credit card then i will put a case through Consumer fourm.

Regards

Shiv Kumar Kulshrestha
[protected]
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Aug 13, 2020
Complaint marked as Resolved 
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I'm so sorry to write you, about the superb service support of ICICI bank. My account was locked by the bank due to a credit card payment related issue. I was getting frequent calls from ICICI credit card section and i did a settlement of Rs 35K with the bank on 28.03.2009. I thrusted ICICI bank, since i was using this account for very long time. Now even after completing the Settlement procedure, bank is not ready to remove account locking, hence my cheques are getting bounced, and the most surprising matter is, bank has deducted cheque bouncing charge first. over and above Credit card department has taken Rs 5893/- From my account on 28.04.09 with out my knowledge. I was try to contact you in many ways, you can see attached file for the series of communication with your "Great" customer service department,

Finally i visited your Jamshedpur branch, where i deposited 35K, and bugged for helping me, but Manager Operation has clearly said they can only collect money, you have to go to Credit card section. So i went to the Credit card section Where i forced to Wait for 2 Hrs. Because this was running by a Single Man. and he is office is in opening by 11AM.( but you can see the timing written on the ICICI board as 10 AM to 4 PM). I got a surprising replay from him, my card is belonging to Indore, so you have to contact Indore person, and the person who locked my account is one Mr. Amit Chourasia. and he kindly given his contact no and asked me to contact him. Two days i was desperately trying his number[protected], Some how yesterday he picked his no and he said you have to contact Mr Ankur, ( i don't know, who he is) in his direct no:[protected]. By see this no, i think both are sitting in the same office but, he was not in a position to help me out to talk to Mr Ankur or try to understand my problem.

Before taking money i used to get so may mails and called regarding the benefits of ICICI Bank, but now I'm truly cheated by ICICI bank and nobody is ready to help me.
dear sir
i want to settel my full and final payment i want to know the details and final statement to pay
dear sir

i am not using my credit card since 4 months, i told your collection agent from last 4 months to settel my account but your people take didint take any action . so if send the full and final statement i will cleared it of immediatelyl
my credit card no : [protected]

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