ICICI Bank / Credit Card — Fraud transaction debited to my account

ICICI Bank has debited me Inr 1, 33, 677.73 on a transaction which happened in Thailand when I was in Delhi to my account. I got an alert of the transaction and within minutes I got a call fm ICICI Bank also asking if the transaction was valid and I clearly said no...i am in Delhi...this is a fraud and stop it immediately.

Initially they reversed the transaction temporarily saying they are contesting the payment but within few weeks they hv again debited the amount to me saying the ruling went in banks favour. I asked them how can they represent me without involving me or asking any details fm me ! Who and how has the ruling gone in favor of the bank ? Basis what facts/proofs !

They don't have any clear answers and I am having to go thru the harrassment of calls/reminders to make the payment. They say if you want to dispute the amount please fill forms/provide proof that you were not travelling. I will do all of that but the question is why should I have to go through all this when this is a clear fraud and the transaction was advised as fraud and invalid within few minutes I got the alert on my cell phone.

Other than resolving the case which should definitely go in my favor as I was simply not in Thailand and never even used this card# for last 5 months, I actually want to have ICICI pay me 1 crore for mental harassment and waste of my precious time for no fault of mine and gaping loopholes in their system which allows anyone to showup with fraud credit cards n be able to transact such a huge amount on one go and that too outside the country !
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Dear Mr. Shailesh,

You should escalate this matter to chanda.[protected]@icicibank.com; sandeep.[protected]@icicibank.com;kamath.[protected]@icicibank.com; [protected]@icicibank.com of the organisation if your matter is not getting resolved in order to have proper resolution.

As far as the compensation is concern you may approach any Banking lawyer and file a suit for the mental harassment.

You may write me for any further clarification.

Regards
K Rajneesh
Head
INDIAN CONSULTANT GROUP
Finance & IT Consultant
( Specialisation in Banking Disputes & Grievances )
visit us : www.indianconsultantgroup.com

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