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[Resolved]  ICICI Bank Credit Card — CASH PAYMENT COLLECTED BY ICICI EXECUTIENOT CEDITED IN MY ACCOUNT

Dated : 22.01.2010
To,
The Director,
Consumer Forum
Delhi
Dear Sir,

I am holding a credit card of ICICIC Bank from March’2004, in the month of Sep’2009 I made a cash payment to the executive who came from bank, from that day till the time of writing this mail my payments has not been credited in my account, I have sent a mail which is mentioned below-
Sir please help me.(Sir I am atatching the cash reciept also)

Regards

Narender Shrivastava

PH-[protected]

To,
The Manager,
ICICI BANK
Credit Card Division
Mumbai,
Dear Sir,
This is further to your letter dated 5th Dec’2009 (Ref No. : CONCC/44840/1493/[protected]) I had a word to the official Mr. Anish Gupta at contact no [protected] for my payment part.
Sir I would like to inform you that I made a cash payment of Rs. 2560/- to your executive who came to my residence on 14th Sep’2009.
Till the time writing this letter that amount has not been credited in my account, in this regard I have given a complaint in customer care department, the first request number for the same is RS[protected] received on 27th Sep’09 ,they suggest me to go & meet your officials at ICICI BANK LIMITED, PLOT NO 7, COMMUNITY CENTER, S.D.TOWER,SECTOR -8, NEW DELHI-110085.
I went there personally & meet your executive on counter number 5. She has taken the photocopy of that cash receipt which your executive gave me while he came to collect the payment.
She promised me that the same will be resolved in few days, but today after 2 months I am struggling for the same.
After having a word with Mr. Anish Gupta, I came to know that the executive who came to collect the payment he was not the authentic person & he has provided me the false receipt so in this case Mr. Anish informed me & assured me that the same will be resolved very soon, but till ow nothing has happened.
I would like to ask a very simple question that if your collection department is calling any costumer regarding payment part & arranging someone to get the cash payment than how this important information can go to some other peoples who are not at all authentic & authorized.
This way it clearly shows that someone from your bank only is passing through the information which is not a good & safe for customers & bank as well.
ICICI Bank is a very reputed bank & if this way information will be going out than no one would like to have relationship with the bank.
I have received this card (for which I am writing) in March’2004 with a very low limit, but due to my good & clean track the current limit has been enhanced more than 3 times.
So this is not a matter for non payments & all as your bank has sent me the letter for conciliation.
In this regards I had a word in your Mumbai office also on 9th October’09 & spoke to Mr. Soumen & he has given me a fax number[protected] saying, please fax that receipt so that we can take further action, after faxing the same again after 5 days I spoke to Mr. Anand Sagar in Mumbai office on 15th Oct’09 he again provide me the same fax number saying fax it again, that also I did, but no result.
I have been harassed by your staff simply without any fault of mine.
May I request you to please look into the matter & resolve this issue at your earliest?
It will be a great help for me as you can easily understand that from 1th Sep’2009 till 19th Jan’2010 is not at all the short time, it already 4 months.
Looking forward for some positive response.

Regards

(NARENDER SHRIVASTAVA)
28-B, 1st FLOOR, D.D.A. FLATS,
GULABI BAGH,
NR SHASTRI NAGAR METRO STATION,
DELHI -110007
PH- [protected]
CASH PAYMENT COLLECTED BY ICICI EXECUTIENOT CEDITED IN MY ACCOUNT
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Aug 13, 2020
Complaint marked as Resolved 
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Comments

Dear Narendra,

We're sorry to hear about your experience.
We'll contact you and work to address you issue at the earliest.

Regards,
ICICI Customer Service Team.
Mail send to kamath.[protected]@icicibank.com


Best of Luck???
Dear Mr. Narender Shrivastava

Send Mail to kamath.[protected]@icicibank.com

Best of Luck...?
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Actually ICICI BANK in unable to controll the operations of the bank, they really don't have any controll that is only reason the important data related to payment of any coustmor is going out & fraud peoples are taking advantage of it & making money.

Bank should understand that beacuse of faith only we are depositing our hard earned money with them & they are takingcare o[censored]s this way, which is very strange, still senior staff members are sleeping & enjoying thier job.
Dear Mr. Shrivastava,

Is there anything that we may assist you with? Please write to [protected]@icicibank.com with your concern. Our official will contact you and assist. Kindly refer 'a2r22r_aaae' in the subject line.

Regards,
ICICI Bank Customer Service Team

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