[Resolved] ICICI Bank Credit Card — irrelevant payment due on unused credit card
The head of Credit Cards,
This is to state that I am not satisfied with your Credit Card Service and would like to bring your kind notice, the negligence of your staff towards customer’s care/ complaints, hence request to go through this complaint.
My credit card No.”[protected]”. Since last four months( June’08) I am receiving wrong monthly statements showing transaction of Rs. 20000/-(Rupees twenty thousand) with installment of Lombard Insurance. These statements are wrong and not acceptable to me because I had never asked / proposed for the policy. I have not done any transaction through Credit Card till date too. As such, the statements being sent to me from your office are not acceptable to me. Your customer care executives are also not attending the phone and replying through IVRS only.
Looking to the above fact, you are requested hereby to terminate my credit card account immediately after the receipt of this message and correct the statements to receive me it as NIL payment. Also instruct your staff / call centres not to harass over phone and visit frequently for irrelevant recovery.
Please check your record once again as no transactions, no shopping, no dealings of any type has been done through the card and the card is totally unused till date. Some contact Nos. I have tried for guidance are[protected],[protected] Rahul Vaidya),[protected].
You are once again requested to look into the matter seriously and check the records as your staff have compulsorily imposed a insurance policy installment on me. I do not want that policy which I never agreed with it and will not agree in future too. So, the question of payment does not arrive.
Terminate my credit card immediately. You will soon receive the card cut in pieces with the application for cancellation.
Please treat this message/complaint urgent and final. Oblige. The very immediate reply / response is expected at E-mail address- [protected]@gmail.com
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Jan 15, 2019Complaint marked as Resolved
bank had reverted all dues and sent the nil statement. thanks