[Resolved] ICICI Bank Credit Card — a case of mistaken identity | |||
My Name is Parag haresh Shah, i was holding your credit card, the no. being - [protected] .This credit card has been discontinued by you without my knowledge after paying the last dues amounting to Rs.1292, Bill dated july 29, 2007. This bill has been paid by cheque from Punjab and Maharashtra co-operative Bank, cheque no. being 936768. This is is to inform you that inspite of discontinuing the card from your end i am still receiving innumerable bills and statements from your end and also letters for non-payment of dues of dates after discontiuing the card. One of the letters is dated April 8, 2008 Ref no.:cc/28-03/37876 which is asking me to pay an amount of 60,876.76/-.I would like to bring to your kind notice that there has been a mix up from your end as you have given the same card no. to another Parag R Shah and his address being: A 203 Vizapur Nagar, Damodar Wadi, Ashok Chawl, Kandivali (east), mumbai-400101, his contact no.: [protected] & 28847034. The opposite party is also aware of this mess up by you. when i had spoken in customer care regarding the dispatch of credit card i was been told that the card was dispatch on 24/07/ 2007 on the kandivali address. as per the cibil report i had opened the new credit card a/c no [protected] on 24/06/2007 but my credit card first statement was received on 02/08/2003 . i also request you to kindly check my credit card statements from 02/08/2003 to 29/07/2007. for the credit history. It clearly seems that you have not done your job by changing necessary details due to which it has caused great inconvenience to me since the past year, nor have you'll bothered to acknowledge my calls given to your horrible customer care service. Here i am also giving you details of my calls made to you, one made on 5/3/08 at 4.51pm and 30/3/08 at 4.30pm. These are just details of the few calls i have made to you'll but yet after three year no action has been taken. as i am receiving calls from recovery agent for the balance amt due. i have also received letter for the card no [protected] & [protected] which are not even mine. If no correction is made immediately from your end then this e-mail to you and all the details of your mess up will also be revealed and printed to the newspapers as well. i have sue you in the consumer court complaint no 612/of 2009. Please do not ask me to patient anymore, just make necessary changes immediately. copies of all the document had been sent to mr aashish aggarwal your advocate, rl id 6579 icicibank andheri rl id 6580 by speed post on 12/06/2009 to meenakshi icicibank banda kurla complex rlc 7316 on 19/10/2010.but i havent received any reply till now from your end. [protected][protected][protected][protected] From: "jaspreet.[protected]@icicibank.com" <jaspreet.[protected]@icicibank.com> Date: Fri, 22 Oct 2010 17:05:39 +0530 To: Reshma Sayed<[protected]@adfactorspr.com>; chintan.shah<chintan.[protected]@adfactorspr.com> Subject: Dispute of credit card no [protected].....send the response only when i ask u to send it Dear Sobiya, Please find below our response and attribute it to spokesperson ICICI Bank. "Prima facie it seems to be a case of mistaken identity . ICICI bank will investigate the matter and ensure that the genuine customer is not put to any inconvenience". Regards Jaspreet kaur Corporate Communications. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
Dear Mr Parag,
We are sorry to hear about your experience with ICICI Bank. We have made a note of your credit card number and shall get in touch with you at the earliest to solve the issue.
Regards,
ICICI Bank Customer Service Team.
We are sorry to hear about your experience with ICICI Bank. We have made a note of your credit card number and shall get in touch with you at the earliest to solve the issue.
Regards,
ICICI Bank Customer Service Team.
Dear Madam I am holding a Credit Card NO [protected] which is expiring in Dec 2012. As per bank procedure I received a new Credit withe Validity period of 12/04 to 12/16 but surprise to see theat Instead my photograph and signature, some one else photo graph and signature was embossed on my credit Card No.
I approached ICICI Bank Arlem Branch in Goa and explained the facts to Branch Manager Ms Saipriti Shirodkar on 7th of Dec 2012. She immediately called the customer care service for help after almost for 1 hour Ms Jalaja supervisor promised to give me call back on 11the Dec 2012 and did not give complaint NO, but Till Date Nobody contacted me.
While discussing thee matter Supervisor advised me use thee card withe wrong photo and signature after my deliberation she said she needs to check why in first place the card was issued with photograph and signature ( I am using thee card withe my photo and signature since 2004).
Branch Manager has sent the scanned copy of Old and new Credit card to make them understand the point.
Incidentally RBI in last week has directed even ATM card to have photographs to prevent any misuse and here is ICICI Bank Supervisor is questioning why the Photograph was placed on the credit Card.
I Hope some body will revert back with solution.
With Best Wishes
Mr Avinash Vengurlekar
I approached ICICI Bank Arlem Branch in Goa and explained the facts to Branch Manager Ms Saipriti Shirodkar on 7th of Dec 2012. She immediately called the customer care service for help after almost for 1 hour Ms Jalaja supervisor promised to give me call back on 11the Dec 2012 and did not give complaint NO, but Till Date Nobody contacted me.
While discussing thee matter Supervisor advised me use thee card withe wrong photo and signature after my deliberation she said she needs to check why in first place the card was issued with photograph and signature ( I am using thee card withe my photo and signature since 2004).
Branch Manager has sent the scanned copy of Old and new Credit card to make them understand the point.
Incidentally RBI in last week has directed even ATM card to have photographs to prevent any misuse and here is ICICI Bank Supervisor is questioning why the Photograph was placed on the credit Card.
I Hope some body will revert back with solution.
With Best Wishes
Mr Avinash Vengurlekar
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icici bank credit carg — a case of mistaken identity
My Name is Parag haresh Shah, i was holding your credit card, the no. being - [protected] .This credit card has been discontinued by you without my knowledge after paying the last dues amounting to Rs.1292, Bill dated july 29, 2007. This bill has been paid by cheque from Punjab and Maharashtra co-operative Bank, cheque no. being 936768.This is is to inform you that inspite of discontinuing the card from your end i am still receiving innumerable bills and statements from your end and also letters for non-payment of dues of dates after discontiuing the card. One of the letters is dated April 8, 2008 Ref no.:cc/28-03/37876 which is asking me to pay an amount of 60,876.76/-.
I would like to bring to your kind notice that there has been a mix up from your end as you have given the same card no. to another Parag R Shah and his address being: A 203 Vizapur Nagar, Damodar Wadi, Ashok Chawl, Kandivali (east), mumbai-400101, his contact no.: [protected] & 28847034. The opposite party is also aware of this mess up by you. when i had spoken in customer care regarding the dispatch of credit card i was been told that the card was dispatch on 24/07/ 2007 on the kandivali address. as per the cibil report i had opened the new credit card a/c no [protected] on 24/06/2007 but my credit card first statement was received on 02/08/2003 . i also request you to kindly check my credit card statements from 02/08/2003 to 29/07/2007. for the credit history. It clearly seems that you have not done your job by changing necessary details due to which it has caused great inconvenience to me since the past year, nor have you'll bothered to acknowledge my calls given to your horrible customer care service. Here i am also giving you details of my calls made to you, one made on 5/3/08 at 4.51pm and 30/3/08 at 4.30pm. These are just details of the few calls i have made to you'll but yet after three year no action has been taken. as i am receiving calls from recovery agent for the balance amt due. i have also received letter for the card no [protected] & [protected] which are not even mine. If no correction is made immediately from your end then this e-mail to you and all the details of your mess up will also be revealed and printed to the newspapers as well. i have sue you in the consumer court complaint no 612/of 2009. Please do not ask me to patient anymore, just make necessary changes immediately. copies of all the document had been sent to mr aashish aggarwal your advocate, rl id 6579 icicibank andheri rl id 6580 by speed post on 12/06/2009 to meenakshi icicibank banda kurla complex rlc 7316 on 19/10/2010.but i havent received any reply till now from your end.