[Resolved] ICICI Bank Credit Card Very Bad Manner Customer Support — ICICI Bank Credit Card Very Bad Manner Customer Support
CRM,Credit Card Department.
As per my discussion with you i sending this email.
I have a Credit Card from your bank, i have been using this card from past 3 years.
I made a call to get the 3D Secure PIN, which needs to generate and provided this PIN to the customer.
1st I had called up ICICI on Tuesday 12th Jan at 9:15 PM for to get the PIN. your customer support asked for me to update the details under this link.
https://www.3dsecure.icicibank.com/ACSWeb/EnrollWeb/ICICIBank/main/index.jsp, i have updated my Card Number there and she asked me to click on Forgot 3D Secure PIN link.
I have selected the mode of delivery for to receive the 3D PIN to my mobile number which was updated from past 3years.
2nd ICICI CS asked me to wait for min of 10min and max of 2 hr to get the PIN on my mobile. i was waited till 10:00PM i have not got any update.
I called for the same he said and he asked me to do the same process so that he can send the same request from his end.
I trusted that he has taken care of this thing for me so that i can book my e-ticket for my journey. But not get any update till midnight. i was expecting the PIN in morning but no update...
3rd On 13th Wednesday i was suppose to travel and it is got canceled because of this. and one of your ICICI badmannered lady updated me saying this it done from there end! said "if i am not receiving a message (PIN) from ICICI it is your problem our service provider problem"
This what i got the update from at 10:00 AM 13th Wed. i have called more then 10 times to login i had call with customer support more 6 times i was fagged for this problem get it rectified as early spent more then 3hrs for the same
Later at in 13th evening i got the update that i should provide you the my personal Email ID which is no where related to get the PIn on my cell. i have created and updated you nonsence guys are asking me to wait for 3 DAY'S for the PIN.
I am holding Savings account / Credit / policy from ICICI. And you are one of core customer to my company. this is also a salary account for me.
I have updated the email ID on the spot and provided my DOB MOB nu Full name more then 20times.
Please let me know what best you can do it from your end.
Complaint marked as Resolved Aug 14, 2020