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[Resolved]  ICICI Bank / Creditcard — not convert my purches in emi

Dear Sir,

Customer care has not solve my problem so that is why i complained u now.Please solve my problem.
from 23ed dec.2008 i m calling an mail your customer care for convert my payment in emi.Customer care has not solve my problem they told me first you have to pay 3% of it so i had been payed that 3%.Now they are telling me that it will not convert in emi.A genuin person u are trying to make a defolter.So please help me.
Please do needfully.I m waiting your reply

Sunday, 18 January, 2009 3:20 AM
From:
"sz n" <[protected]@yahoo.com>
View contact details
To:
"ICICI Bank Customer Care" <customer.[protected]@icicibank.com>
Dear sir,

I m tailing u from 16th dec. 2008 to convert my payment in emi. u people have not take any action to sole my problem.why shoude u tell me to pay 3% of it.now this is your problem and u are harassing me.Now your telling me that emi will convert in 21 days only but i am telling u from the begning.I am tiling u i have no money for full payment that's why i am telling u to convert in emi.
You are not solve my problem now also now i will complain in grahak suraksha
You are totally chitt me.
Now see what i will do.
--- On Fri, 16/1/09, ICICI Bank Customer Care <customer.[protected]@icicibank.com> wrote:

From: ICICI Bank Customer Care <customer.[protected]@icicibank.com>
Subject: RE:'ICICICARE=[protected]' Product: Credit Card / Old Customer / [protected]@yahoo.com
To: "[protected]@yahoo.com" <[protected]@yahoo.com>
Date: Friday, 16 January, 2009, 12:45 AM

Dear Mr.Naik,

We clarify that according to the policy of the bank the transaction can not be converted into emi as 21 days are over from the transaction date.

Please pay the total due amount by the due date to avoid financial charges.

Sincerely,

Shyam Sunder K
Customer Service Officer
ICICI Bank Limited

ICICI Bank now offers 9.75% p.a. for fixed deposits. Choose from tenures of 390 days, 590 days and 890 days. Please contact any ICICI Bank branch.

CONFIDENTIALITY INFORMATION AND DISCLAIMER:
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be seon cannot be guaranteed to be secure or erro guaranteed to be secure or erro guaranteed to be secure or error-free as its contents a, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.

As per your request 29th dec. 2008 you people had told us to pay 3% that you have to inform me by giving me a call and mail becoz i m not chequing my mail regularly.You have done only mail 5th jan. 2009 at 9.25P.M. not a single call to inform me .
You send me mail on 5th jan. 2009 at 9.25P.M. that was the last day to convert in emi that u had told us.I alredy payed cheq on 3rd jan. 2009 and u had reply me on 5th jan. 2009 at 9.25P.M. that this is a last day.You have told us on 29th dec. 2008 in mail witch you had sen me you have to told on that day only that 5th jan. 2009 is the last date for payment.
And main thing in your customer care service their was nobody giving me reply properly they are puting my calls on hold for half an hour and after cut phone.I m telling u to concert in emi of my amount from 23rd dec. 2008 you people are not converting in emi.
If you people can't solev my problems than give me your's gujarat head and national head mail id.Second time i am telling you that i will not pay any kind of charges becoze this one is your falt.And west my time also.
Now answer me what should i do...?

--- On Mon, 5/1/09, ICICI Bank Customer Care <customer.[protected]@icicibank.com> wrote:

From: ICICI Bank Customer Care <customer.[protected]@icicibank.com>
Subject: RE:'ICICICARE=[protected]' Product: Credit Card / Old Customer / [protected]@yahoo.com
To: "[protected]@yahoo.com" <[protected]@yahoo.com>
Date: Monday, 5 January, 2009, 9:25 PM

Dear Customer,
We have not received the cheque payment as the payment towards your ICICI Bank credit card account will be credited to your account, If it is:

*
An ICICI bank cheque payment, it will be credited within 3 days
*
Any local non-ICICI Bank cheque, it payment, it will be cre, it payment, it will be credited withient, it will be credited withient, it will b *
An outstation cheque payment, it will be credited within 10 days.

We inform you that we can convert the transaction into EMI only within 21 days, as today is the last date to convert the transaction into EMI, we request you to make an alternate cash payment and call our customer care to convert the transaction into EMI.

Looking forward for your cooperation.

Sincerely,

U Shailaja
Customer Service Officer
ICICI Bank Limited

ICICI Bank now offers 10.5% p.a. for fixed deposits. Choose from tenures of 390 days, 590 days and 890 days. Please contact any ICICI Bank bAIMER:
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.

As per your request i have paid 3% payment of my credit limit cheq no. 000015 and dated 3rd jan. 2009 so please convert my payment of 20000 to emi. and inform me call and mail.


--- On Mon, 29/12/08, ICICI Bank Customer Care <customer.[protected]@icicibank.com> wrote:

From: ICICI Bank Customer Care <customer.[protected]@icicibank.com>
Subject: RE:'ICICICARE=[protected]' Product: Credit Card / Old Customer / [protected]@yahoo.com
To: "[protected]@yahoo.com" <[protected]@yahoo.com>
Date: Monday, 29 December, 2008, 5:42 AM

Dear Customer,

We inform you that to convert the transaction into EMI minimum processing fee should be available on your credit card.

We request you to pay 3% of your credit limit and write to us for EMI.

Looking forward for your cooperation.

Sincerely,

U Shailaja-Emails CC-Hyd
Customer Service Officer
ICICI Bank Limited

ICICI Bank now offers 10.5% p.a. for fixed deposits. Choose from tenures of 390 days, 590 days and 890 days. Please contact any ICICI Bank branch

Now get your credit card statements whenever you feel like, simply visit the cards likion on www.icicibank.com and click on Personal Banking>Cards>>Credit Card>>View credit card e-statement. This facility will not be available for Add-on Card holders and ICICI Bank Amex Card holders.

Stay connected for communication by updating your contact details through "Forms Center" at www.icicibank.com

CONFIDENTIALITY INFORMATION AND DISCLAIMER:
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.


-----Original Message-----
From: customer.[protected]@icicibank.com (customer.[protected]@icicibank.com)
Date: Monday, December 29, 2008 03:17 PM
To: customer.[protected]@icicibank.com (customer.[protected]@icicibank.com)
Subject: Product: Credit Card / Old Customer / [protected]@yahoo.com


Title: Mr.
First Name: swetang
Last Name: naik
An ICICI Bank Customer: Yes
Product: Credit Card
Account No: [protected]
What would you like to say: Dear Sir,
I have a credit card of icicibank my self swetang k naik my card no. [protected]. I have been call in your customer care on 15th dec. 2008.I have been talked with your customer care executive name mr.abdas rao.I want to purchase new T.V. and want convert in emi of that T.V.Mr. abdas rao has been told it will be done but you have to first purchase the T.V. than you have to call after 5 days to customer care.He told me that 10% flat rate of interest for 24 months and 2% p..f. And after talk with abdas rao i had been purchased T.V. on 16th dec. 2008.Then i talk on 23ed dec. 2008 in customer care to convert my T.V. payment in emi.And then your customer care executive had been told us that it will not able to convert in emi.Now you told us what i have to do.And i can't able to pay fully payment for this.I only able to pay emi for 24th month. only.
Please give me reply for this and its urgent.If you will not give me a reply for this appliciton.Then i am not responsible for any other charges or due payments.
Pls. do needfully.
Regard's
swetang naik
[protected]
E-mail address: [protected]@yahoo.com
Telephoneno:+91-261-[protected]
Correspondence address: 103-jalaram park, b/h.dena bank, udhn, surat-394210
City: surat
Country: India
Pin Code: 394210
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Complaint marked as Resolved Aug 14, 2020
Complaint comments  6 CommentsShareTweet

Comments

dear sir, my card no.[protected]
mob no.-[protected]



I am emi credit card holder. intially you have told that whatever you purhase you have to pay 2000/-as emi . Iam paying regularly but itwill not rerflect in my account andi always find that the balance ammount is not reducedat all .i woldf loke to close my a/c. Pls tell how much should i pay today.and ple credid my overlimit fees to my a/c for atleast 3 months so that i can have benifit. please do something for me iwill be greatful to you
with regards
riyaz
I was holding Credit Card No. [protected] which got expired on Jan 2009. In lieu of this I was sent a credit Card No. [protected] vide your letter dated December 13, 2008. Though the letter is addressed to me the new credit card numbered as above is in the name of Mrs. Sandhya Deepak Madan, my wife.

Please let me know why the card is not in my name. How can I use my wife's card as I am using the credit card extensively, my wife being a house wife. Please also let me know whether you will be sending the new credit card in my name and if yes when can you sent it at the earliest.

Deepak Maadan
from icici lombard GIC ltd 24 for Rs.12235 on 060209 has been converted to emi but no policy number an details has been given to me y?
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i havenot recived my creadit card statement for the mounth.when due date is crosed you charge intrest and fine.pl send it fast so i can make my payment before due date.

ICICI Bank Credit Card — ALREADY PAID PAYMENT THEY CONVERTED INTO EMI'S

I USED CARD FOR US DHS OF 4191.19 ON DATE OF 09/07/2007 THAT MONTH Total Amount Due was 17, 069.31/- Due on 19 Aug 2007 and I am paid 17, 070/- vide Ch.No. 304706 14/08/2007 Syndicate Bank and also that cheque was Cleared on 17th Aug 2007 ( I saw in Next Month Bill ), But The Bank Was converted this Amount By EMI, s, I called Call Centre They told me you dont pay That Amount and also you deduct that amount From Present Bill, and we also reverse the same. But they Ded not reverse the amount and they rese the Interest Charges & Service Tax. some Days After ICICI Bank Executive Came My Office and he has talked with their Medem and she would Also talked me and pramise me reversel the interest charges and you utilize the card as usel, At the Same time I am Paid 20, 110/- Dated On 24/01/2009 By Syndicate Bank It wes Cleared On 27/01/2009. My Card No Was [protected] And My PH. No .[protected] & [protected], [protected].
Dear Sir,

I am your customer having credit card No. [protected], in this card some purchasing and late payment amount of Rs-27000/- is outstanding and is coming to be pending coming since two to three years. Due to my poor financial conditions I am not able to pay total this amount in one shot also I am paying Rs 1370/- per month as the interest charge of the outstanding payment for the last two years and almost 25000/- have been paid so far by me.
So I request that please convert my outstanding payment worth Rs 25000/- in easy installments so that I may able to pay monthly so that I may not suffer so much from interest charges. I have already talked to customer care, but the response coming from them is not satisfactory. Thereby, I intervene you in this matter kindly help as I am the very old customer and have done thousands of transactions.

Looking forward for your kind support in this regard!

Details :

Name Manoj Kumar Singh
Credit Card No. [protected]
Bank ICICI
Contact no [protected]


Thanks You


Regards,

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