[Resolved]  ICICI Bank — Deduction of amount in lieu of QAB/MAB

Address:

Delhi

Date: 20th November,2012

Sir/Madam,

I have an account in your bank from last 7-8 years with acc no.[protected]. Last year in November 2011 your employee Mr. Atin Goyal (Ph no. [protected]) contacted me regarding opening of Demat a/c. He told me that if I open a Demat a/c and linked it with my existing Savings a/c then I have to maintain the QAB/MAB of Rs 5000/- only in place of Rs 10000/- which I had already maintained. As per his recommendation and information I opened my Demat acc and started maintaining the QAB/MAB for Rs 5000/-

Recently when I checked my a/c statement then I found that bank had deducted following amount on following dates in lieu of QAB and MAB:

Rs
19/04/2012 19/04/2012 QABChgs-Qtr-Mar12+ST 92.7 842.70
03/10/2012 03/10/2012 MABChgs-Aug12+STax 30.9 280.90
25/10/2012 25/10/2012 MABChgs-Sep12+STax 30.9 280.90
09/11/2012 09/11/2012 MABChgs-Oct12+STax 30.9 280.90

For the clarification on above I contact your customer care and they told me that regarding this updation they did not get any request and ask me to visit the ICICI branch for necessary action.

On 19th November 2012 , I visited your ICICI Direct at sector-18 Noida . Here I met Mr Praful Garg ([protected]) and told him my problem, in front of me he called Mr Atin Goyal and asked him about the issue. In response Mr Atin Goyal accept his mistake and conveyed me that he will try to resolve this problem. After this Mr Praful Garg told me that I should visit ICICI bank and get my a/c status updated with this facility. Now when I had visited icici branch at Noida sector-18 and asked the lady on Demat desk for this updation, then she told that this facility of maintaining QAB/MAB Rs 5000 is only available when a customer opens Demat and Savings a/c at the same time and if a customer already have a saving a/c and he wants to open a demat then this facility is not applicable. I told her that at time opening of Demat a/c Mr Atin Goyal did not tell me about this rather he told me that now onwards I have to maintain only Rs 5000 as QAB/MAB.

In front of me when this employee on Demat desk called him, then also Mr Atin Goyal conveyed the same thing to her that he had told me at the time of demat a/c opening i.e I have to maintain only Rs 5000 as QAB/MAB .

I am profusely disappointed with this issue and I kindly request you to resolve this issue and kindly refund the deducted amount into my saving a/c as soon as possible as the problem which I am facing is not due to my fault rather it is all due to the information given by your bank employee Mr. Atin Goyal.
I look forward for your positive response and necessary action.


Yours Faithfully

Pushpendra Kumar
Ph: [protected]

ICICI Savings a/c no:[protected]
ICICIdirect A/c No. [protected]
Demat A/c No. IN[protected]