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[Resolved]  ICICI Bank Home Loan — Borrow from this bank to get AIDS!

This is about Monopolistic, Restrictive, Unethical and Unfair business practices (in short ‘cheating’?) followed by ICICI Bank. This is purely based on my own experience, and that I have already escalated these issues with Banking Ombudsman, RBI, CORE, and MRTPC.

In fact, the Banking Ombudsman even passed an award in my favor [BO(M&G)/COMP-956/ST/07-08 dated Sep 6, 2007] against ICICI Bank after 2.5 years of extensive investigation and documentary evidence provided in my complaints. ICICI Bank refused to honor the BO’s order, and the case is pending appeal with RBI’s Appellate Authority since last ~6 months. I was told that ICICI did not even respond to Banking Ombudsman’s office many times, or met any deadlines to respond.

After refusing to refund me my money, and when they saw my review/blog on www.mouthshut.com and www.arjunprabhu.com, ICICI ‘warned’ me of ‘dire consequences’, all in the Banking Ombudsman’s own office in Mumbai, for any future writing online reviews or to Press, and wanted me to sign an ‘Non Disclosure Agreement’ to keep a cover on all facts, plus ‘unconditionally revoke all my complaints with all forums, consumer courts, MRTPC’ etc, on the promise that ICICI will ‘consider’ refund of my dues in that case! If this can happen in BO’s office, don’t know what they would have done to me outside the RBI premises, as they had ‘invited’ me to their office to ‘settle’ my complaints permanently and ‘refund’ me my money. ICICI also talked about their strong ‘Defenses’ and ‘legal and financial strengths’ to fight their version.

My own losses are over Rs. 1.6 lakhs, a majority of which is the extra interest charged by ICICI bank, plus direct losses/costs related to followup of complaints and make visits to ICICI/BO’s office etc. This is in addition to the nearly 5 years of mental harassment by ICICI to me and my co-borrower wife (who has already undergone through extreme mental trauma, and had several miscarriages during that period, and for which no compensation is enough).

ICICI has all monopolistic, unfair, unethical and restrictive trade practices.

1. ICICI lures home loan customers with lower ROI (and promising freebies) under a particular reference “Prime Lending Rate”. Once they get the customer, ICICI starts arbitrarily increasing ROI/PLR, without any regards to RBI policy rates, market rates, or ROI offered to it’s own new customers. ROI reduction is not passed to existing customers even if the market rates fall on Floating Rate schemes.

2. ICICI uses different mechanisms for raising, and for reducing the Interest Rate (ROI) on home loans, although the ‘PLR’ is supposed to be used as the only benchmark rate and mechanism for all ROI changes. ICICI designed the system in such a way, that the borrower always pays increasingly higher rate of interest throughout the tenure of the loan, and borrowers are required to pay hefty penalties to ICICI bank on any foreclosure, part prepayment, or refinancing the loan, when they try to reduce the interest burden. ICICI, thus ensures that once they get a customer, it is locked with them throughout.

3. ICICI introduces new benchmark lending rate PLR (with a different name, just to show 'lower net ROI' to prospects, although the PLR serves the same purpose, for the same product). ICICI has multiple PLRs for same product/service, which is not permitted as per RBI. All the PLRs are increased in tandem over time. Thus, borrowers are required to increasingly higher net ROI over time, irrespective of market rates.

4. ICICI promises freebies (in writing, in advertisements) e.g. free personal insurance cover, free property insurance etc, however once the loan is availed, no insurance is provided, neither any policy is sent to the customers.

5. ICICI charges hefty penalties for loan foreclosure, prepayments etc. when the customer wants to prepay or close the loan due to high ROI. ICICI also charges the existing customers heavy fees for re-financing from other banks when the customer finds that the ROI charged by other banks are much lower than they are paying to ICICI. This is done despite sanction letter confirms that there will be zero prepayment and foreclosure penalty. Cant get a ‘foreclosure statement’ as proof, which can allow borrower to file any complaints. Foreclosure statements are issued only when the customer presents a cheque for foreclosure (balance principal + interest + foreclosure penalties + other applicable charges)

6. ICICI forces customers to pay ‘switch fees’ for reduction in ROI to market levels on Floating Rate Loans, although Floating rate loans are supposed to have reduction in ROI when the RBI policy rates, or markets interest rates fall. ICICI also introduces further one sided amendments in loan agreement during any requests for reducing ROI slightly (cant sync to market rates anyways), and forces customers to submit a signed stamp duty paid agreement with all fields (amounts, ROI etc) kept blank. However ICICI increases the ROI arbitrarily without any fees or agreement from customers.

7. ICICI presents (for clearance) post-dated EMI cheques late with clearing house, and charges penalty on customers for ICICI’s own delay, despite that the customers have submitted all the EMI PDCs with ICICI in advance, and that customer accounts have sufficient balance.

8. No quarterly/annual account statements are sent to the customers, although the admin fee is charged in advance by ICICI. ICICI also refuses to accept post dated cheques during the last year of loan, although no ICICI document provided to customer says so. In fact, the customer is requested for PDCs through a letter, however, when the customer deposits the PDCs, ICICI refuses to accept the PDCs, and customer has to visit the branch every month to deposit EMIs. This is plain harassment.

9. ICICI charges interest even without disbursing the loan. The interest is charged from loan sanction date, or loan agreement date, and not from actual disbursement of loan. Another unfair practice.

10. ICICI puts undocumented conditions such as part-prepayment to be done for change in EMI, arbitrary amount for minimum part-prepayment, puts limits on number of times part-prepayments can be made during loan tenure or calendar and financial year, and keeps these changing without customer consent or informing them. Since such things are not informed to the customer, customers find it very painful when they go for prepayments, and are turned back without accepting the prepayments or change in EMI stating arbitrary rules as above, which the customer is not prepared to pay on the spot. This is not only inconvenience to the customers, but customer is forced to keep paying higher interest due to such delays.

ICICI also charges undocumented fees/conditions under different heads exploiting grey areas - e.g. for swapping cheques fees when EMI is changed, switchover fees from floating to floating ROI within same product, and also from one product to another new product, part-prepayment and foreclosure penalties which are not initially informed/documented, ‘documentation fees’ for prepayment.


Several verbal promises made by agents (e.g. doorstep service, processing and disbursal on/before a promised date, simple documentation, single point of contact etc), however, the borrower finds that none of these promises are honored once the loan is availed.

11. ICICI has no respect for the customer or RBI/regulators. They will not honor any awards given by Banking Ombudsman. I guess this is also true for Courts, did anyone hear that the consumer got the amounts paid after the courts slapped fines on ICICI?

12. Demands post-dated-cheques, however when presented at branch, does not accept them during last year of loan tenure, forcing borrowers to make painful visits and waiting at branch every month until loan closure.

In my case, ICICI even fraudulently tampered my EMI cheque to show their strength.

Please be extra cautious while borrowing from this bank, or just avoid it altogether if you can. You will suffer a long-term pains for a short pleasure of quick processing. My friends call borrowing from ICICI is like contacting AIDS.

- Parag

Parag Palsapure
Navi Mumbai
Complaint marked as Resolved Aug 13, 2020
Updated by pparag Feb 21, 2018
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Complaint comments  12 Comments     Updated: ShareTweet

Comments

I also agree with you strongly. Adding to your issues, ICICI issued us at par payable chequebook and when we started using the cheque book to issue intercity cheques, they started to issue heafty clearing charges. When we contacted the branch manager, he was not sure what the charges were and then came up with an answer (after one week) that they were recently implemented charges.
This is posted by
Banyan Financial Advisors
www.banyan-fa.com
Though I broadly agree, I fear that "Monopolistic & Restrictive Practices" cannot be charged on them as MRTP Act is not applicable to a financial institution.
Hi, I totally agree with you. ICICI bank never sends Statement on time and always there is no reduction in ROI inspite RBO declaration. I am totally tired as my Tenure is increased inspite me getting an email from the bank that they are increasing my EMI inroder to reduce the Tenure but to my shock they have increased by EMI but have not changed my tenure rather have increased it further.
I am presenting a horible experience of icici front line how they deal coustmers. on[protected] When i visited the icici bank patiala branch on counter no. 16 Mr. Nitin is sitting and accepting cash without any que number and when my no. is come . he deemanded the que number he told me to get that . I recived a que no. from machine and sit there for my number. Surprisigly my number was 336 and directly there number flash 441 i visit the counter 16 where the number flash and ask Sh. Nitin sir my number is missing . He rudly told that i am fetching all the numbers you just sit there. it is not my hedeche which number is came or not. i am astonished with the behaviour of that guy. After a interval of 15 min He call me and ask me that I have to stand in que to deposit the cash . I resist because on the interval of 30 min many people came in the bank and standing in que without any que number and he is accepting the cash of some known peroson. when i told him about the que number he ask again rudly i am not caring about the que number. . When i resist he came to bad language and shouting . I am going to close all my transtions with icici
I too bearing all the 12 harassments mentioned in your article.

Any remedy?

Why RBI is deaf on the same?

Is there any Pvt. bank who wears clean undergarments ?

Why govt. undertaking banks are so non cooperative and time consuming for home loans ?

Regards
Vivek Maan
TO : THE MANAGER,
ICICI BANK LTD (HOME LOAN DIVN)
POST BOX NO. 20, BANJARA HILLS,
HYDERABAD – 500 034. (A.P)
Dear Sir,
Sub: CONVERSIONAL CHARGES ON HOME LOAN TWICE COLLECTED
LOAN A/C NO.LB/HYD/[protected] / NARAYANAN MANOHARAN.
Ref: RECEIPT NOS.O-[protected]/15.12.2008 RS.1472/- & R.NO. O-[protected]/18.2.09 Rs.1442/-

I have contacted ICICI call centre on 15.12.2008 inquiring about the reduction of home loan interest rate and they have asked me to visit ICICI Begumpet Branch Office personally to get the rate of Interest changed by paying 0.50% as a conversion charge on the Loan outstanding. Accordingly I have paid a sum of Rs.1472/- vide receipt no. O-[protected] dated: 15.12.2008
Interest rate revised from 14.25% to 11.50%
I came to know that there was a revision in interest rate to 11% then I have contacted the Loan department and I was told that the existing rate of interest has been further revised to 11%. Again ICICI has insisted me to pay 0.50% towards conversion charges for Rs.1442/- otherwise the revision will not applicable to me.
On the contrary my friends were availed similar loan like me they have also paid 0.[protected]@ on their outstanding amount on Loan as a single payment and availed the interest applicable to them @ 11%.
Whatsoever the reason, when the conversion charges once collected will have to implement the lowest rate of interest in this case first comes is last served with double penalty and last comes is first served with grateful effect.

The Outstanding as on 30.11.2008 for Rs.2.66 lakhs @ 0.50% Conversion Charges collected from me Rs.1472/- on 15.12.2008. In Feb 2009 the outstanding was Appr 2.60 lakhs and a conversion charge of 0.50% was levied on the customer, meaning customer has been asked to pay the conversion charges for every revision. As ICICI is considered as leading Indian private bank and this kind of injustice is not acceptable as no other banks charge this kind of fees for switching the interest rates. Which is creating a lot of confusion to the customer.
One should use RTI to find out which bank leads in the number of complaints that has been made by ICICI customers and what is the difference between its closest competitors.

Its evident that ICICI is following unfair practices (not legally wrong) though, and RBI is shirking away from its responsibility of being a government body to ensure protection of consumers.

KV Kamat has lot of political cloud and this is helping me to get along
ICICI Bank is one of the worst bank, which is headed towards doom. Their manipulative practices are hurting all customers.

I guess, that the top brass of ICICI and their links with our country's top politician is helping them in continuing with UNFAIR TRADE PRACTICES.

Its high time when the the legislative bodied shoud intervene. However, looking at the original message where ICICI has refused to obey the order- what is the remedy... CONTINUE TO BEAR THE BURNT TILL YOU DIE.

I just pray that Govt looks in to the blood sucking top brass of ICICI Bank.
is there is any gorups in google or in yahoo for the icicibank home loan consumer problems??

ICICI Bank — HIGHER ROI FOR THOSE WHO DO NOT TAKE INSURANCE POLICY

ICICI bank is alreay charging higher ROI for home loans than other banks inspite of several reduction from RBI. Above that they are charging almost 1% ROI more for those who do not take insurance from them. Though they claim that insurance is not compulsory, but they apply higher intrest rate if you dont invest in ICICI Lombard or ICICI Prudential.

Can they apply differnt PLR and different margin to that PLR on their own ? Or are there any RBI guidelines in this Matter ?

Those who have not bought insurance from them have to pay higher ROI for full tenure which turns out in few lacs.


Please look into the matter to bring parity in ROI for all customers of ICICI bank.


Sanjeev
Jago Re Regulatory Agencies, Government, Political Parties, Finance Minister, RBI, Supreme Court against ICICI Bank.
i call u for forecolser statement of my lone no LBITA[protected], LBITA[protected] But u r not responce me proper plz send same to my email thanku

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