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[Resolved]  ICICI Bank Ltd — EMI CHEQUE'S PRESENTATION PROBLEM

INFORMATION ON CHEQUE DISHONOUR
I had been running a Auto Loan from ICICI Bank whose loan number is LADEL[protected]. It has been noticed that cheque of EMI of Rs 11654/- has been returned several times by our banker Kotak Mahindra Bank LTD due to " Bank Encoding Diff/ Listing Error " as shown in our bank statement whereas according to ICICI Bank the same has been returned due to "amount/ name differ on ".

The collection agency of ICICI Bank is forcing us again and again to make the payment. The service provider ICICI Bank Ltd is communicating us the wrong infromation whereas it is a techinical fault on their part.

We are harrased every time by ICICI Bank Ltd and we request you to direct ICICI Bank Ltd to rectify the error and reverse all the charges levied on us by them due to return of cheques. They should also directed to take appropriate steps to avoid all this in future
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Complaint marked as Resolved Aug 14, 2020
Complaint comments  2 CommentsShareTweet

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ICICI Bank Ltd — WRONG INFORMATION ON CHEQUE DISHONOUR

I had been running a Auto Loan from ICICI Bank whose loan number is LADEL[protected]. It has been noticed that cheque of EMI of Rs 12654/- has been returned several times by our banker Kotak Mahindra Bank LTD due to " Bank Encoding Diff/ Listing Error " as shown in our bank statement whereas according to ICICI Bank the same has been returned due to "amount/ name differ on ".

The collection agency of ICICI Bank is forcing us again and again to make the payment. The service provider ICICI Bank Ltd is communicating us the wrong infromation whereas it is a techinical fault on their part.

We are harrased every time by ICICI Bank Ltd and we request you to direct ICICI Bank Ltd to rectify the error and reverse all the charges levied on us by them due to return of cheques. They should also directed to take appropriate steps to avoid all this in future.
Dear Atul,

We're sorry to hear about your experience. We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Customer Service Team.

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