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[Resolved]  ICICI Bank Ltd — Credit Card statement Fraud from ICICI Credit Card dept.

Dear Sir / Madam,

Even after many follow up with ICICI bank f(Credit Card) from Nov 2006 till this time issue was not solved. FYI I am attaching hereunder latest email communication with ICICI, even though no response. Made many calls, many visit to Bhandarkar Branch, pune, met many peoples in Bhandarkar Branch, no one is taking responsibility / corrective action from ICICI to close this.

Issue: ICICI claiming that they have made payment of Rs. 6979.00 towards my LIC payment of June 2006 premium. Actualy ICICI had not paid. LIC had given in policy statement which clearly states non receipt of 6979.00 As I had already made LIC premium june 2006 payment on what basis ICICI has made paymets? Also ICICI Credit card withdrawn more than Rs 15, 000.00 from ICICI saving account. On fault of ICICI I have already made more payment than actual transaction. My card was blocked almost in june 2007 eventhough ICICI keep charging & keep sending sataement with late payment charges. Instead of Reversing Rs 6079.00 ICICI has scratced more than actual money from my saving accounts. No one is solving issue from ICICI & keep sending statements. No response to Emails., Every time new person is replying every time I am repeating past histoery but no one is solving the issue.
I do not want pay further for ICICI Frauds/ Irresponsible job / faults from ICICI.

Also ICICI credit card giving mental tourcher thru phone calls, by sending monthly statement by adding late payment fees/interest chargs & so on.
Is there any law which can help me to close this ??? Any one can elp me to close this ??? Now it's enogh for enogh.

At lest now I am expecting helping hand from your team...

Thanks in advance for your immediate support & kind cooperation.

V G Shintri.
Pune.

[protected][protected][protected][protected][protected][protected][protected]---

From: vidyasagar shintri <[protected]@yahoo.com>
Subject: RE:'ICICICARE=[protected]' RE: Fwd: Status of your SR[protected] Msg to CEO of ICICI
To: "ICICI Customer Care" <customer.[protected]@icicibank.com>
Cc: [protected]@sakal.com, [protected]@times.com, "VGL" <[protected]@yahoo.co.in>
Date: Tuesday, June 10, 2008, 1:52 PM

Dear Sir,
Subject to your mail I received call from ICICI Mumbai on 5th June 2008 to extend the time period from 5th to 9th June 2008. Today is 10th June, 2008. Till this time no response from ICICI. No one is resolving the issue from Nov 2006. As fault is with ICICI process, people & so on, ICICI customer is suffering because of ICICI faults. Also more than this ICICI is asking there customer to pay for ICICI faults. I don't think that ICICI can have elegible people who realy support & willing to solve ICICI problems because of which customers are suffereing. I hope I will recieve call before the end of the day. Thanks.

Shintri
[protected]

ICICI Bank Customer Care <customer.[protected]@icicibank.com> wrote:
Dear Mr. Shintri,
We have looked into your concerns and found that we will need a few more days to get back to you. Please accept our apologies for the delay. Our senior officers will be attending to it and will update you on the resolution by June 05, 2008.

Ibusam
Customer Service Manager

-----Original Message-----
From: vidyasagar shintri ([protected]@yahoo.com)
Date: Saturday, May 31, 2008 12:00 PM
To: ICICI Bank Customer Care (customer.[protected]@icicibank.com)
Cc: VGL ([protected]@yahoo.co.in); [protected]@sakal.com ([protected]@sakal.com); [protected]@indianexpress.com ([protected]@indianexpress.com); [protected]@times.com ([protected]@times.com)
Subject: RE: RE: Fwd: Status of your SR[protected] Msg to CEO of ICICI

Dear Sir/Madam,
I got tortured from ICICI & keep torturing since Nov 2006. As you told things are handed over to collection department, why bank is charging Interests. Please arrange to depute your person with prior appointment, to close the issue.I met many peoples including Mr. Upali, no one is taking responsibility to close the issue from Nov 2006. So all faults belongs to ICICI but I am suffering. As I confirmed ICICI Scratued me lot & borrowed the money for ICICI Faults. Also ICICI withdrawing mony from my saving accounts for ICICI faults. It's enough for enough. Please close account immediately as all problems belongs to ICICI. I lost lot of money for visiting ICICI, Paid more than actual transactions & so on. I will not pay any single rupee for late payments fees / Interest charges / Service taxes. FYI, I am attaching all proofs of communications, LIC statements to close the issue immediately. Also requesting to return all my money what you have withdrawn from My saving Accounts without my information from ICICI Saving Account.How my saving account bankers are allowed to take the money by ICICI Credit card without my information? No more pains please.
Thanks.
V G Shintri

ICICI Bank Customer Care <customer.[protected]@icicibank.com> wrote:
Dear Mr. Shintri,
We regret the inconvenience caused with you. According to the service request SR53506996 we request you to contact Mr T UPPALI R on[protected]., Please contact T UPPALI R on[protected]. for settlement of dues on credit card xxxx5012. We inform that your credit card is permanently deactivated due to non receipt of payments. Once your credit card account has been permanently deactivated, it will be handed over to the collections department. From thereon, we in the service section of the Bank do not have authority to intervene in the decisions being made on your credit card account Your outstanding balance as on May 29, 2008 is Rs.9501.12. Looking forward to your co-operation in helping us serve you better.

Nusrath
Customer Service Officer

-----Original Message-----
From: vidyasagar shintri ([protected]@yahoo.com)
Date: Thursday, May 29, 2008 01:50 PM
To: ICICI Bank Customer Care (customer.[protected]@icicibank.com)
Cc: VGL ([protected]@yahoo.co.in)
Subject: RE: RE: Fwd: Status of your SR[protected] Msg to CEO of ICICI

Dear Sir / Madam,

For this case I am following with ICICI, I met all peoples, I submitted All proofs from LIC.eventhough ICICI has not resolved the case. I have already paid & also ICICI withdrawn money from my saving account more than what supposed to pay for right transaction. Why I should pay late payment fees on behalf of ICICI's faults. Even I don't want return what I had already paid extra to ICICI on behalf of your Faults. Also I am not asking to return the mony what you have not paid thru utility service to LIC but you have recovered from me. So please revers all late payment or put in bad debt account & close the matter with immediate effect. Thanks for your kind understanding the situation,

Shintri.

ICICI Bank Customer Care <customer.[protected]@icicibank.com> wrote:
Dear Mr. Shintri,

For quicker resolution of your query, please write to us through the "Email us" option at " www.icicibank.com "
We would like to inform you that we are unable to reverse late payment charges and also the interest charges on your card. We request you to pay the outstanding balance of Rs 9, 501.12. We would like to inform you that your card as been permanently deactivated. Sincerely,
Mohan Babu
Customer Service Officer
ICICI Bank Limited

-----Original Message-----
From: vidyasagar shintri ([protected]@yahoo.com)
Date: Tuesday, May 27, 2008 10:19 PM
To: ICICI Bank Customer Care (customer.[protected]@icicibank.com)
Cc: [protected]@yahoo.co.in ([protected]@yahoo.co.in)
Subject: RE: Fwd: Status of your SR[protected] Msg to CEO of ICICI

Dear All,

I met mr. avdesh mishra, Mr. upalli but no improvement.I will not be paying any single ruppes to ICICI. As I already paid more than actual.No single levise is acceptable as faults from ICICI & from the day one of complaints no one has taken proper action from ICICI. If ICICI had not paid & claimed in my statement against LIC Utility payment, why I should pay to ICICI? ICICI has even no courtecy to call their customer to confirm whether issues are closed or not. Pls close my account by passing all Credits to my accounts for Late payment fees, Interest charges, Service taxes . . . . from Nov 2006 onwards. I will be not going to pay any single rupee to icici.

Thanks.

V G Shintri

ICICI Bank Customer Care <customer.[protected]@icicibank.com> wrote:
Dear Mr. Shintri,
For quicker resolution of your query, please write to us through the "Email us" option at www.icicibank.com. On the basis of the revert for the Service Reference SR53506996, we request you to contact Mr T UPPALI R on[protected] for the settlement of dues in the credit card account. Alternatively, you may contact our regional office given personally: ICICI BANK LTD
870/1, SUMA HOUSE
OPP. HOTEL RAVIRAJ
BHANDARKAR RAOD
PUNE 411005. Total amount outstanding as on April 26, 2008 is Rs.8, 812.14. Sincerely,

Rajyasree Kalluri
Customer Service Manager ICICI Bank Limited

-----Original Message-----
From: vidyasagar shintri ([protected]@yahoo.com)
Date: Friday, April 25, 2008 05:10 PM
To: ICICI Customer Care (customer.[protected]@icicibank.com)
Subject: Fwd: Status of your SR[protected] Msg to CEO of ICICI

Dear All,

No body is comming forward to resolve my Issue. Inspite of solving my issue, you are keep sending Bill statement every month with Interest Charges. Now Tommorow I am making my last Visit to Bhandarkar Branch, Pune subject to Problem & will meet to Mr. Pravin or concern People. Please see that By tommorow itself my case has to close. Else from there itself I will go to Police Station to register FIR. This is for your information & NA. Thanks. V G Shintri+91 - [protected]
Note: forwarded message attached.
[protected][protected][protected][protected]


Like this many communication done with ICICI, but no response.
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Aug 14, 2020
Complaint marked as Resolved 
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plz give me mine credit card statement in my yahoo id.bcoz i did not receive any statement in my id, and i want to update my new mobile no. so tell me how can i do this online?and i want my statement with in one day.

Thanks...

ICICI Bank Credit Card — Not proper transaction details....late responses

Hi,

I am crdit card holder for over 2 years, have never any late fee or finance charges on my account.

This started with one check # 676732 amount Rs 5730/-, this was been given to ICICI Bank by my wife for her credit card a year back.

The bank came up this month after a year saying this is been outstanding. we have spent hours on phone with the bank informing them the amount is already paid using the salary account which is my wife's account.

After many days this got sorted. the same day, i checked my statement at that time this was the outstanding on my account. my wife use her checks to pay off my and her credit card.

we called the bank, started again from the scratch. now they have come up saying, this amount was been paid to my wife's credit card and the same check was also reflecting on my cc. so they have taken back the charges and again they reverted the same in jan and now as this amount was never been outstanding and neither been used but still this has been paid as a payment so this is an outstanding i have to pay.

This bug me and have reached no conclusions.

now, i am attahcing below the response i have from the bank.


According to our telephonic conversation, the cheque (676732) payment has been mistakenly credited twice your credit card account 5176 XXXX XXXX 8006.

The following are the details of the cheque (676732) payment credited to your credit card account:

10/11/2008 CHEQUE PAYMENT RECEIVED, THANK YOU 5730.00CR
01/01/2009 CHEQUE PAYMENT RECEIVED, THANK YOU 5730.00CR


The following are the details of the cheque (676732) debited from your credit card account:

27/11/2008 CHEQUE RETURN 5730.00

03/10/2009 CHEQUE PAYMENT REVERSAL 5730.00


The credit and debit entries got nullified and there is no additional amount debited.

We confirm that, there is no additional amount debited from your credit card account as on October 16, 2009.

The following are the details of the payment credited and debited to the credit card account 5176 XXXX XXXX 5003:

27/11/2008 CHEQUE PAYMENT RECEIVED, THANK YOU 5730.00CR

03/10/2009 CHEQUE PAYMENT RECEIVED, THANK YOU 5730.00CR

09/09/2009 CHEQUE RETURN 5730.00


Hence, the cheque (676732) payment for the amount of Rs.5730.00 has been credited to the credit card account 5176 XXXX XXXX 5003 on October 03, 2009.


I would like to add, if this amount was never been used by me why there is been reflecting on my account and why i dont get a clear picture about my account. this is simply misleading and i have been harrased by the executive and the bank at all occasions.

Please help this get resolved.

Regards

Sanjeev Gulati
phonw - +91-[protected]

Credit Card — CRDIT CARD SETTLEMENT - ICCI BANK

Sir,
I am a retired person and facing much financial burden from last two years after my daughters marriage.I have a Credit Card from ICCI. Some Payment were late due to non availabilty of funds and as I have no sound source of Income. Then I requested for settlemet and from the last five months even my REQUEST for settelment is not forwarded by the callers.I m being regularly assured that my request is already forwarded and If a I make some required payment Settlemenmt letter which has been dispatched from Bombat Office will be handed over to me.On being assured I made two Payments of Rs. 4100/- and 3600/- but the said IN TRANSIT letter of settelemet is not yet received by me. When I mae last payment of 3600/- Some Divya Sharma of Icci Bank gave me full assurance that I will receive settlement letter in One or Two days and it was setteled in Rs. 10000/- or so. I have make payment of Last installemt in November and only 3600/- are payable by me.. Now from last one month i am calling HER daily But neither mobile nor phone is picked up and I am again asked by some OTHER caller rs. 2200/- as payment due of my Credit Card which is not Yet setteld. Even REQUEST for settlement is not forwarded.
Pl help me as I am not in a position to FACE the said FRAUDLENT pursuation. The whole conversation is recorded on the callers side and truths may be acertained from the records.
I dont know what to do.
Even Custmer Care is not available and I am helpless to Face the situation.
R.S.Bhardwaj
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Sir,
I am a retired person and facing much financial burden from last two years after my daughters marriage.I have a Credit Card from ICCI. Some Payment were late due to non availabilty of funds and as I have no sound source of Income. Then I requested for settlemet and from the last five months even my REQUEST for settelment is not forwarded by the callers.I m being regularly assured that my request is already forwarded and If a I make some required payment Settlemenmt letter which has been dispatched from Bombat Office will be handed over to me.On being assured I made two Payments of Rs. 4100/- and 3600/- but the said IN TRANSIT letter of settelemet is not yet received by me. When I mae last payment of 3600/- Some Divya Sharma of Icci Bank gave me full assurance that I will receive settlement letter in One or Two days and it was setteled in Rs. 10000/- or so. I have make payment of Last installemt in November and only 3600/- are payable by me.. Now from last one month i am calling HER daily But neither mobile nor phone is picked up and I am again asked by some OTHER caller rs. 2200/- as payment due of my Credit Card which is not Yet setteld. Even REQUEST for settlement is not forwarded.
Pl help me as I am not in a position to FACE the said FRAUDLENT pursuation. The whole conversation is recorded on the callers side and truths may be acertained from the records.
I dont know what to do.
Even Custmer Care is not available and I am helpless to Face the situation.
R.S.Bhardwaj

ICICI Bank Ltd — return of processing fees Rs 6000

Respected Sir,
I had applied for the loan (loan against property) of Rs 5,00,000 from “ICICI BABK LTD” Lucknow branch. I had shown my property and submit all the necessary documents to the company Mr. SUSHANT DIXIT(RO) asked by him.
After his assurance I have given him the cheque no.527682 of Rs 5612 against processing fees .The bank issued me the sanction letter no. 5714801. After that he returned my documents verbally saying some technical reasons in papers to refuse the loan.
I had written the reminders and letters to the bank(Mr. Sachin M. shah(BCM lucknow )) and their franchise ,’STARGOLD’ for refund but the Bank didn’t give any written letter for the reason of refusal.
Please instruct the bank to return my amount with same rate of interest or allow my loan.
Thanks
Yours faithfully
RANJEET SINGH
MOB-[protected]
Dear Ranjeet,

We regret the inconvenience caused to you.
We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Customer Service Team.
I T.Srinivasa Rao Having ICICI credit card no.[protected] .This is to inform that i paid the amount of Rs 40, 500/- towards the settlement of my credit card bill
in the month of august 2010, then also my ICICI savings account no.[protected] was leaned and an amount of Rs 3820/- was debited in the month of December.I already informed
about this to the concerned advocate who made the settlement of my credit card, but the problem is not rectified, so please take necessary action and refund my amount to
my savings account.
Dear ICICI BANK TEAM,

Today i want to nearest icici bank branch at robertsganj for deposited of cash on my account no[protected].

On bank gate, gaurd was not permitted to enter inside the bank, becuase of Mr. amit tripathi, bm restected to me for enter in bank permisses.

I don't no why ?

so, i lodged the complain againt mr. amit tripathi, bm, icici bank robertsganj brach. branch code is 0891.

plz. help me... for regarding this case...

your faithfully
amar nath dwivedi
account no[protected]

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