ICICI Bank Ltd — Misuse of credit card data for unauthorized transaction online

45 Reviews
Bangalore, Karnataka, India
Dear Sir/Madam
I am customer of ICICI bank , holding debit and credit cards. I would like to register a complaint regarding misuse of my ICICI credit card information online without my authorization by some unknown person. This happened on 26th September at 8:55 PM and the transaction amount is Rs.18956. I contacted ICICI bank customer care. They are NOT cooperating with convincing answers. They have blocked my card from further misuse , But they are saying transaction which has already happened cannot be reverted back. Later I contacted Head Quality services of ICICI bank. They are now saying matter is under investigation . They should own this issue and resolve it within next 2 days.
This transaction was done through a website called ENTROPAY UK. I contacted them through email They are clearly saying that some one has registered a fake id and misused my card information for purchasing products online. They have agreed to reveal details of this transaction only to ICICI bank and to police. Hence I took this matter to local police . Registered a complaint against ICICI bank in Banasawadi Police station . They will be contacting ICICI bank soon for investigation . I have also mailed cyber crime Bangalore mail id giving them details.
I am registering this complaint against ICICI bank for being so negligent , making security breach and ignoring customer requests causing damage in big way.
Complaint comments  44 Comments     Updated: Share0Tweet0


ICICI Bank Credit Card — Un Authorised transaction happend on card

I Rajesh Barot, possess ICICI Bank credit card and along with this they have issued one add on card on my wife's name, Sweta Barot. (Card Number [protected])

There was one un authorised transaction happend on this card worth Rs. 56019.66 dated on 15th Dec 2009 at Bangkok. My wife do not possess Passport so how can she fly to other country and make such transaction?????

when I got free from my office meeting, I have seen that I have received some sms alert on my mobile number regarding the transaction and I have requested bank to block the card. I have given written complaint to dispute department, Mumbai of ICICI Bank Credit card dated on 16/2/2009.

I have written so many mails and called to the customer care so many times,
finally they have replied to my mail that According to the confirmation received from the department concerned that,

We have an exclusive investigation team which looks into the dispute-related complaints. As per the investigation, this dispute has been resolved in favour of the bank.
Hi Rajesh,

We regret the inconvenience caused to you. We'll contact you and work to address your issue at the earliest.

ICICI Customer Service Team.

ICICIBANK — misuse of credit card

i have returned mycredit card. but icici general insurence is drawing amount from the account.i have coplained but still the process is going on.

We apologize for the inconvenience caused to you.Please write back to us with your contact details at [protected]@icicibank.com and we will contact you to address your concern.Kindly refer "662553" in the subject line.

ICICI Bank Customer Service Team

unauthorised transaction — unknown transaction from my account

My name is Prateek jain & a/c no. is [protected] in Lalitpur branch(up). On 4th sep somebody has withdrawn Rs.2300 from my account.This transaction was not by my consent. please check out this illegal transfer.Please reply me soon.

Thank you.


I had applied for full & final settlement of my two of the ICICI Bank Credit Cards in April 2010. I was issued letters and asked to pay the final settlement amount before 30th April 2010 to close the dues. I have already paid the demanded dues with time frame at the bank in cash. Now after six months I have received a legal notice from advocate of ICICI Bank claiming further dues on Card. Kindly take it up as this harrasment has disturbed my personal life. As even before I had done a settelement only on the terms that all dues are cleared and now again they started the whole story again.


I have account in ICICI Bank ltd since 2008 and there were false transactions happened towards vodafone billing on 28/05/2010 from my account worth Rs-20000/-. I filled case in consumer court but ICICI Bank is not being present for any court date. I lost my money which I kept for submission of my fees. I had internet banking account but I was not using it. Bank is not taking responsibility for the false transfer. I want my money back from bank.

yes this bank is not good government should take some action against this.

ICICI Bank — misuse of my mobile no

I have been receiveing SMS from ICICI bank for some credit card ending 5XXXXX006 stating that a statment has been sent to your email [protected]@yahoo.com
I dont know who is this guy who is giving my mobile no for his credit card and he may do some fraud I have made a complaint on the help desk of ICICI also but nothing has happned and i am still getting the SMS every month

Please help me how can I get my number removed from their records

We are sorry to hear about your experience.We have made a note of your complaint. Please write to us with your contact details at [protected]@icicibank.com and we will get in touch with you in order to address the issue. Kindly refer "1099154" in the subject line.

ICICI Bank Customer Service Team.


Dear sir,

sub; My credit card transactions misused by unknown person
Ref: Call received from your vigilance department
Credit card number : [protected]

Today I got call from your vigilance department that some body tried do to cash transactions in my
card number at 11.00 AM.
Your vigilance department found this transactions and blocked my card.
i thank your vigilance department for their immediate attention and blocked the card immediately.
I tried the customer service center to lodge the complaint, but i could not get the line.
hence I am giving my complaints through mail.
I request you to take necessary actions and issue fresh card.
Your reply required by the following mail


ICICI Bank — Misuse Of Credit card

my credit card has been misused online. Some one has done transactions on my behalf online. I have never shared details with anyone and I never carry icici card with me in pocket.the card is still with me. I have used it for mobile recharge that too from icici site only.My service request number is S.R.[protected]. Customer care is saying that since it is 3D secure transactions they cannot ask the details from merchant. Also I did not got SMS on any transaction. Around 9 transactions have been done amount of Rs 29,000.

no product — unauthorised debits


My bank account with Lloyds bank account number 25383168 (sort code : 308045) is debiting 10 pounds each today 8/0602011 and last month may 10 2011 by debit card debit . I am not yet any use of shoppers discount or online order or purchases from shoppers co.uk,

Binu Thankachan
20 phipps Road
mobile no : [protected]

ICICI Bank Ltd — Not Receiving the Transaction Report

Dear Sir,
I'm Mr.Ferose, I was the customer of ICICI Bank (Branch: Porur),for the past 1 year,
From the day 1, I dint receive any Transaction Bill Details for my account, Moreover, i Spoke to Branch manager regading this issue, he asked letter, i too did that thing, Later on he said to contact ICICI Customer care. Then, I Contacted, ICICI Customer care services, they acknowledgement my Standing report and they said they will take this issue and resolve it soon.
From till now, My problem is still a standing backlog for me.

Statement no: SR[protected]
Courier no: S03081476;
Courier Name: French Express Dt: 16.05.2011,
I request you to kindly solve this issue as soon as possible,
Hoping the best from you.
Thank You,

We regret the problem caused to you. Please send us your contact details at [protected]@icicibank.com and we shall get in touch with you soon to resolve the matter. Kindly refer "1907881" in the subject line.

ICICI Bank Customer Service Team.
Hi Ananth,

We understand that our official is in touch with you and addressing your concerns.

ICICI Bank Customer Service Team
I got irresponsible reply from ICICI bank Head- quality service bangalore mentioning that credit card transaction has happened with authentication and it cannt be rolled back.
Apart from me and ICICI bank, no one else knows my credit card information.
Looking at his answer, I suspect ICICI participating in fraud business with Entropay UK . After observing this fraud transaction in my statement, I have contacted ENTROPAY support team through email. They have clearly told me that some one has created a dummy account and registered my credit card against this account. ICICI bank has authorized this registration without my approval. ICICI allowed this transaction to happen. ENTROPPAY has agreed to cooperate with Bank in investigating this fraud. Even after informing this, ICICI bank is not ready to own the issue. This clearly shows how much badly you treat your customers. I need this transaction reversed as soon as possible. I have already filed a police case against ICICI bank in cyber crime police station, local police station and will be putting a complaint in consumer forum also. I will be reporting this to RBI also.
If I dont get any resolution as soon as possible, I am going to contact media people regarding this harrasment and also the internation media.
I am also your previlaged customer who has been using service from more than 6 years . If matter is not resolved I am going to spread news about this bad incident in social media and all of my colleagues (around 1 lakh).
ICICI bank doesnt really care about customer. Worst bank ever. Not eligible for even 1% trust of customer
i m kalpesh i have SBI CREDIT CARD
this same case is done with me on 29/9/2012 www.entropay.com of rs 18810.91 of 209gbt. i had also file complain aganist local police and crime branch of gujarat, new delhi and mumbai crime cell. i[censored] get any information, pls call me [protected].
thank u
please do a complain at delhi cyber crine cell and mumbai cyber crime cell by REGESTER AD AT POST as i had done it, if many complain will go they will handle seriously. The address are below.
CBI Cyber Crime Cell:
Superintendent of Police,
Cyber Crime Investigation Cell
Central Bureau of Investigation,
5th Floor, Block No.3,
CGO Complex,
Lodhi Road,
New Delhi – 3

Cyber Crime Investigation Cell
Office of Commissioner of
Police office, Annex -3 Building,
1st floor, Near Crawford Market,
Contact Details:
Web site: http://www.cybercellmumbai.com
E-mail id: [protected]@cybercellmumbai.com
i[censored] want u can call me
I am HDFC credit card holder. On 14th Oct, 2012 I received a SMS from HDFC bank that two transactions happened on my account through ENTROPAY UK LONDON. Transaction reference numbers 1) 040095 and 2) 044315. Each transaction of Rs.35787.96. Immediately I called HDFC customer care and blocked my card( ref number-[protected]) and asked them to stop payment to the merchant. They said card block is possible but payment cant be stop. Next day morning I placed complaint letter with filled disputed form. I also placed a Police Diary(number 76) at local police station(Ramamurthy Nagar, Bangalore). After some days I received a call from HDFC bank about the disputed transaction and they informed me that they will do investigation and will take 45 days.
Today[protected] I got a letter from HDFC bank that they are done with the investigation and according to that those transactions were legal so I have to pay Rs.75, 000(with interest). They did not given any more information like from where those transactions happened, what product, from whice ip address, location etc. I am going to place a complaint to cyber crime, RBI and bank to investigate properly. Please take my complain against the HDFC bank. I never shared my credit card detail with anyone and the card is still with me. I dont want to pay money for which I dis not do anything. The bank is not doing proper investigation.
Please share your email id to know information between each other. [protected]@gmail.com

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    ICICI Bank Ltd - Misuse of credit card data for unauthorized transaction online