[Resolved]  ICICI Bank — MAB Charges w/o intimation

Address:Vadodara, Gujarat

Deduction of MAB charges without any prior information

Hi,

I am having a savings bank account ICICI Vadodara and my account no. is[protected]


I was just checking my bank statement and got the shock of my life to see that my account has been debited by MAB charges and that too twice between a span of 10 days.


14/09/2012 MABChgs +STax 30.9 280.90 Rs
22/09/2012 MABChgs +STax 30.9 280.90 Rs
03/10/2012 MABChgs +STax 30.9 280.90 Rs
25/10/2012 MABChgs +STax 30.9 280.90 Rs
09/11/2012 MABChgs +STax 30.9 280.90 Rs


I understand MAB is monthly average balance.

My issue -

I don't have any mail informing about this MAB charges. I only knew about QAB charges. I have no information from ICICI. No call, no mail and no msg. Now that I understand that ICICI bank has not informed me about change of balance system, hence any deduction from account for the same is totally wrong and if charges deducted are not credited back to my account then I will be left with no other option but to take this matter to higher authorities and Banking Ombudsman as this is CLEAR VIOLATION of Rule 8(1)(k) i.e. "levying of charges without adequate prior notice to the customer" of The Banking Ombudsman Scheme 2006.
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Aug 13, 2020
Complaint marked as Resolved 
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ICICI Bank — Atrocious Service

I got my Demat account with ICICI Direct in 2005 at Chennai. Subsequently, I was transferred to Delhi and since then I have been trying to activate my account at Delhi.

For activitating the acount, there are millions of requirement. First one has to get his address changed and that is an exercise. Besides filling up lengthy forms and submitting proof of residence (it sounds easy) one has to wait at home for the Courrier fellow to deliver the address change letter by hand. Then the exercise starts for getting the Password and ID and that is not very simple. The next step, where I am waiting now is to understand what is ARN No., which one is required to know for activating his account. I do not know, how many steps are still leftl.

For tasting the level of service, one has to go to 'icicidirect.com' site. There is absolutely no way to communicate with the bank. The have provided thousands of forms for various products, but no way one can seek any clarification. There is absolutely no way for an existing customer to ask for any help or clarification.

Simply put it is frustrating.
write to RBI

Mumbai Smt. Surekha Marandi
C/o Reserve Bank of India
Garment House,
Ground Floor,
Dr. Annie Besant Road,
Worli, Mumbai-400 018
Tel.No.[protected]/[protected]
Fax No.[protected]
email: [protected]@rbi.org.in
Maharashtra and Goa
Hi,

We have made a note of your account number. Our official will get back to you soon to assist you.

Regards,
ICICI Bank Customer Service Team
Deduction of MAB charges without any prior information

I have an ICICI account with Chandanagar branch, Hyderabad (Account No.[protected]. The bank has deducted itself MABchgs without any prior communication/information The details are below:

09.11.12 - MABchgs --- 393.26
25.10.12 - MABchgs --- 280.90
03.10.12 - MABchgs --- 393.26
14.09.12 - MABchgs --- 393.26
12.09.12 - MABchgs --- 393.26
30.08.12 - MABchgs --- 310.25

This is atrocious from ICICI bank, with no prior statement or information. Please look into it.

Mangal Jyothi
Deduction of MAB charges without any prior information

there is a deduction of rs 280.90 for MAB charges from my savings account[protected] with out any information.

actually what is MAB charges


Please respond to my complaint asap.

with regards
chandu.t
Deduction of MAB charges without any prior information

I have an ICICI account with Bund Garden branch, Pune (Account No.[protected]. The bank has deducted itself MABchgs without any prior communication/information. There was balance of more than Rs. 5000 in the account. The details are below:

12.12.12 - MABchgs --- 280.90

This is atrocious from ICICI bank, with no prior statement or information. Please look into it.

Regards,
Dhananjay
Deduction of MAB charges without any prior information

I have an ICICI account with Salem branch, (Account No.[protected]. The bank has deducted itself MABchgs without any prior communication/information.

09.11.12 - MABchgs --- 40.17
12.12.12 - MABchgs --- 280.90

This is atrocious from ICICI bank, with no prior statement or information.

Please look into it and revert back asap.

Thank you,
Sankar Anand.
[protected].

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