[Resolved]  ICICI Bank — Shortfall of services

Address:

Mysore, Karnataka

I am raising a complaint against ICICI bank due to their shortfall of services.The bank's irresponsibility has incurred me losses of rupees amounting to seventeen thousand and one .Some fake transactions has been done using my old debit card on 05th Nov 2012 which should have been blocked automatically as soon as I start using my new debit card.It has been more than seven months since I started using my new debit card.So,I threw my old card which was useless.But, due to the bank's improper services("Due to some technical issue"-As carelessly told by the branch manager,Infosys hebbal,mysore),the card was active.ICICI bank people failed to deactivate my card and when I asked for the amount that I lost, they are giving careless replies and they are delaying a lot to investigate and refund my money ,even after I have given the details about the fraudulent transactions. I have raised two fraud reports in ICICI bank for my issue on 05th Nov 2012.They asked me to file a Police case and send the copy to the customer care.I have attached the police complaint,which I have sent to them.But still no action has been taken against the issue.Please follow the requests number for your reference(SR[protected] & SR[protected].Moreover,EVerytime I call customer care I was kept on hold for a very long time and they respond me saying that I would get a call back.But till now, I swear I never got even a single call from them.

Please look into this issue and help me by providing the proper solution and corresponding compensation for the losses I have incurred(direct and indirect),the stress I have undergone,the time and money I wasted in Police station to give complaints.I humbly request you to do the needful as soon as possible.

My Details:
Alan Bagya Praveen
Mob:[protected]
Email: [protected]@infosys.com