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[Resolved]  ICICI — Money stuck in the ATM after transaction

I have yet to hear from the branch after meeting the Ops. & Branch Manager in my locality on the 15th.

I debited as usual from the ATM Machine, Satpura - one of the many towers in Kaushambi, Ghaziabad - 201010 U.P. a fast cash sum of Rs. 3000/- on the 9th of this month at 10:06pm. Unfortunately only Rs. 500/- was dispensed. I informed the guard and he in turn made me write the complaint in the register. Alternaltely, I called up the ICICI Helpline # and informed the executive about this. He gave a rosy picture stating that the money would be refunded in 24 hours. It was not done so I called again after 25 hours at about 11, 11:30pm next day. This executive gave me the complaint # and said it would take a week (18th) at the latest to get this reversed. So I waited, then on the 13th at 9:21pm I recieved an sms saying that the ATM team would not be able to refund the money as it had been dispensed. I checked with the ATM again and the same guard showed me the register saying that the next person had got a surplus amount and he made him write in the register too. The ATM team did not check where the money went at all. I called up ICICI again and spoke with the floor manager Neha in Hyderabad. She told me to meet the Branch Ops. Mgr. and the Branch Manager closest to the ATM. As it was a weekend, she advised I should go there on Monday the 15th. I did so, as asked, wrote the complaint with all details required (ac#, complaint #, my phone #). I was assured that by the latest on the 17th, I would be informed about a definite refund of my Rs.2, 500/-. I am yet to hear from them.

I would like to bring to your notice about the ICICI Personnels:

COMPLETE Laccadaisical attitude towards the complaint from the executives involved
Shoddy job done by the ATM Team ( no investigation or communication with the Guard or checking of the register)
Giviing a ROSY Picture till date but nothing done at all from the 9th of June till 19th of June. No Honest or clear answer given.

HOW ARE ESCALATIONS DEALT WITH????

Please give me my money back.
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Aug 14, 2020
Complaint marked as Resolved 
Complaint comments  3 CommentsShareTweet

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Dear Mr. Singh,

Kindly write to us at [protected]@icicibank.com with ‘Customer Service - ATM-related’ as the subject line. Request you to provide the relevant details of your account, along with your full name and contact details.

We will be glad to assist you.


Regards,

Nazia Sayeed
Office of the Nodal Officer
ICICI Bank
I registered a complaint on the above subject on the 19th of June, 2009. I received a comment on the 23.6.09 but my complaint has been deleted altogether.

Why? Am I not supposed to follow up and close this with your help.
Dear sir
Please help me this problem - i have gone of icici atm for 2000 rs. withdrawl, but only slip come after transtiction without money .

My a/c no- [protected]
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    ICICI Bank
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