[Resolved] ICICI Customer Care — Misbehaviour | |
Hi, I m Lakhwinder Singh, using your 3rd class Gold Card (card no. [protected]) since one year. I always use it for around more than 3500 rs. This time i purchased 5 movie tickets according to your offer that buy 2 ticket get one free. bur i have been charged for the all the tickets. i purchased 5 tickets. and accroding to that I will have one ticket free. but i did nt receive any discount for that. Moreover that i made call on your pathetic helpline no. which a really a pathetic service provider. Specially your Relation Manager, even he does not know the way of talking. he was keep inturupting me in all the conversation. I also want to register complaint aginst your well educated customer care executive Pallavi and Shivangi. Pallavi made me a promise that she will arange a call back for me on the same issue but i did not receive any. then after 3 days today i again called your pathetic helpline no. then again miss shivangi was online who put me on hold without taking my confirmation for long 20 minutes in the whole conversation then she transfered my call to your reputed well educated Relation Manager Ashwani whe beleives that ICICI company belongs to himself. Now please disconnect my card. i Dont not need your card. Its a pathetic service i have ever been served of. more over that he disconnected my call. which is against the call center rules i suppose. I need a call on no. on urgent basis otherwise i will not pay even a single penny out of my outstanding bill 5279.39 rs. and more over i want discount for 600 rs now. for mentally harasment and my loss for 2 free tickets. thats it. my contact no. is [protected] and [protected]. thanks for your kind services. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 149 Comments | |
Comments
I would like to bring kind notice to the all senior person of ICICI Demat Service, that due to bad service of ICICI Demat account I can't access the bank site properly and if I had inter in the demat account section after trying 5-10 times but I can't sell of purchase securities. And due to bad services of ICICI from 6th july to till date I can't booked my profit and now I'm in the looser site. When I'm write the same to customercare they asked soory for that and it will another 2-3 day to rectify. What should I have to do.
Reply
I have a debit card with the no.[protected] valid through 08/17. Yesterday I had used this card to purchase a few things for Rs. 304.73 on 8th July 2009 inTrinethra (More) outlet in Sriram Nagar, Mudichur Road, Tambaram. Twice the machine read Receiving and then Error. So I had to pay cash for my purchase and soon after I reached home I received two sms that I have made the purchase twice. I asked the shop and they said that it is an error from the bank. So I called to lodge a complaint with the customer care and I was informed by one person that in three days it will be done and another told me that I have to wait for 35 working days for this error to be looked into. Is this how you give customer service. For a refund of about Rs. 610/- should i wait for a whole month. Added I dont get any statements as well and off late I wasnt receiving any messages on my mobile for transactions made earlier. Please look into this and take immediate action. Please reply to Shanthi Vidya Bala R,[protected], Email - [protected]@yahoo.co.uk
I have a debit card no.[protected] valid through 08/17. Yesterday I had used this card to purchase a few things for 304.73 on 8th July 2009 inTrinethra (More) outlet in Sriram Nagar, Mudichur Road, Tambaram. Twice the machine read Receiving and then Error. So I had to pay cash for my purchase and soon after I reached home I received two sms that I have amde a purchase twice. I asked the shop and they said that it is an error from the bank. So I called to lodge a complaint with the customer care and I was informed by one person that in three days it will be done and another told me that I have to wait for 35 working days for this error to be looked into. Is this how you give customer service. For a refund of about Rs. 610/- should i wait for a whole month. Added I dont get any statements as well and off late I wasnt receiving any messages on my mobile for transactions made earlier. Please look into this and take immediate action. Please reply to Shanthi Vidya Bala R,[protected], Email - [protected]@yahoo.co.uk
Dear sir
This is to inform you that we have made a D.D of 2, 77000 in the favour of indian oil corporation
but it was reject due to ill writing and printing problem from ur side.it has happened thrice before from the "Muktsar" branch located at KKP road, Punjab.kindly help us to provide better service and avoid inconvenience.looking for your earliest response.
Regards
Shalinder malhotra
[protected]
This is to inform you that we have made a D.D of 2, 77000 in the favour of indian oil corporation
but it was reject due to ill writing and printing problem from ur side.it has happened thrice before from the "Muktsar" branch located at KKP road, Punjab.kindly help us to provide better service and avoid inconvenience.looking for your earliest response.
Regards
Shalinder malhotra
[protected]
please re-issue my welcome kit (cheque book & ATM card) of ac no.[protected], as soon as possible, i open the account atleast 1 year ago but till now i cant get any thing accept demat ac cheque, thus look after my problem .my contact no. [protected]
Hello,
As per sms which I got on 14th July, u have sent the statement to wrong email address. may I know the reason behind this. This may lead to very serious issue.
Though I have updated my email address correctly why it is sent to wrong address. Please check it from your side and do the needful as quickly as possible to avoid inconveniencies.
Regards,
Ravindra
As per sms which I got on 14th July, u have sent the statement to wrong email address. may I know the reason behind this. This may lead to very serious issue.
Though I have updated my email address correctly why it is sent to wrong address. Please check it from your side and do the needful as quickly as possible to avoid inconveniencies.
Regards,
Ravindra
Dear Sir/Madam,
With reference to my Gold card no [protected], i would like to inform you I have made my payment in due date (i.e 6.7.09) but you are showing interest and other charges for Rs 1157/-. Kindly reverese the extra charges which you are debited in my account. And Pl. Let me know the available balance in my account. When I used my card at Ponnu Super market, Avadi, It showed as declaied, why ?
Thanks & Regards
J.Varalakshmi
With reference to my Gold card no [protected], i would like to inform you I have made my payment in due date (i.e 6.7.09) but you are showing interest and other charges for Rs 1157/-. Kindly reverese the extra charges which you are debited in my account. And Pl. Let me know the available balance in my account. When I used my card at Ponnu Super market, Avadi, It showed as declaied, why ?
Thanks & Regards
J.Varalakshmi
Dear sir,
i had your credit card since almost two year .Recently i used this card to make certain payment on net.Ihad made the payment on last day but igot a statment in june to deposite Rs.476.61 as late payment charges.For which again i complied by depositing the cheque of Rs.480/- before due date.
Now in month of july statment i again recieved the statment stating depsit of Rs.1232.07 .wherein it ismentioned that the cheque has been returned Ihave chequed with my bank that the cheque was never presented in my bank. The ICICI Bank have not returned the old cheque also.you are therefore requested to please either revert back the penality imposed by icici bank or send your person to collect full and final settlement and cancell my credit card immediately.
Vijay Soni
[protected]
i had your credit card since almost two year .Recently i used this card to make certain payment on net.Ihad made the payment on last day but igot a statment in june to deposite Rs.476.61 as late payment charges.For which again i complied by depositing the cheque of Rs.480/- before due date.
Now in month of july statment i again recieved the statment stating depsit of Rs.1232.07 .wherein it ismentioned that the cheque has been returned Ihave chequed with my bank that the cheque was never presented in my bank. The ICICI Bank have not returned the old cheque also.you are therefore requested to please either revert back the penality imposed by icici bank or send your person to collect full and final settlement and cancell my credit card immediately.
Vijay Soni
[protected]
Dear SirMadam,
I am customer of your bank, recently we shifted New address at N0. 7 Tiruvelluver street, Bharathi Nagar, Selaiyur, Chennai - 600 073. Hince, I request you to update my address, and also I am not received Bank statement in your side for past one year and above.
So, kindly update my address and send the bank statement as soon as possible.
Acount No:[protected]
Thanks & Regards
L. Lawrence prabhudass.
I am customer of your bank, recently we shifted New address at N0. 7 Tiruvelluver street, Bharathi Nagar, Selaiyur, Chennai - 600 073. Hince, I request you to update my address, and also I am not received Bank statement in your side for past one year and above.
So, kindly update my address and send the bank statement as soon as possible.
Acount No:[protected]
Thanks & Regards
L. Lawrence prabhudass.
I am accountholder fo your bank at chennai branch . I request you to, my nativeplace at manamadurai. somany time a am visit my place. but I cannot transaction at our place, due to not available in ATM and branch. In my friends and buisness peoples opeing accounts at near madurai and sivaganga it will take nearly one hour time. so kindly open ATM or branch. If you want space for place at manamadurai, in my place available near busstand and bybass road for four floor and lift and senset also avail all fecilites .so ! request you to kindly as soon as possible. thanking you
I Suman Kumar A.V.has been account holder in ICICI bank from Oct2007.my account[protected] On 1st August i want to draw money, so i went to near HDFC bank branch ATM center at JNTU HYDERABAd, and i had swiped my card twice 2000/- &2000/- transaction but, i didn't get any money and the amount was debited, so while i went near ICICI bank near JNTU, i didn't get atleast help from bank staff, i am where ashamed about there behaviour, so, please take this complaint and take neccessary action as fast as you can
Thanking You
Your's Sincerely
Suman Kumar A.V
Thanking You
Your's Sincerely
Suman Kumar A.V
I am a customer of your bank credit card, since last two year i am not withdrawn any money from your ATM'S.I forgotten safety pin of ATM Counter.I request you to please send security pin by mail or post.
Also please note my new mobile no :[protected]
Kindly do the needful regarding this matter.
Also please note my new mobile no :[protected]
Kindly do the needful regarding this matter.
Dear sir/Madam
I am a customer of your bank.
Past 1 year am not receiving any bank statements from your side.
Kindly do needful.
A/C no.[protected]
I am a customer of your bank.
Past 1 year am not receiving any bank statements from your side.
Kindly do needful.
A/C no.[protected]
Date:- 7-08-09
To,
The Manager
Sub:-Cancel The Card
Respected Sir
I Mr. Javed Pawaskar Credit Card holder A/c No. [protected] in your bank I wanted to Cancel the Card which you have provided me as I don’t require the same. I have already submitted an application for cancellation of the CARD with all the required ICICI (KALENA) BARCH, ALL Clearer’s my payment
Last chq No. 94204 AMOUNT IS 25209. 00
I have.I request you to please do the needful at your earliest.
MY MOB. NO. [protected]
Thanking you,
Yours truly
Javed Pawaskar
To,
The Manager
Sub:-Cancel The Card
Respected Sir
I Mr. Javed Pawaskar Credit Card holder A/c No. [protected] in your bank I wanted to Cancel the Card which you have provided me as I don’t require the same. I have already submitted an application for cancellation of the CARD with all the required ICICI (KALENA) BARCH, ALL Clearer’s my payment
Last chq No. 94204 AMOUNT IS 25209. 00
I have.I request you to please do the needful at your earliest.
MY MOB. NO. [protected]
Thanking you,
Yours truly
Javed Pawaskar
Sir, I have registered a complaint regarding non receipt of cash at one of the ATM on 5th Aug 09. my Complaint No is[protected]. My request No. is SR[protected]. I have not received any information from customer care. I m afraid that my cash will not be return back. I m a salaried person and half of the amount of my salary has been retained during my last transaction before my complaint. Sir please do the necessary action and refturn my money as early as possible.
Dear concern,
I am customer of your bank.I forgotten my netbanking login&Transaction Password at 12/07/09.Already I communicated in your customer care, he told wait for 10 days.Up to till date we have not received in any mail & any letters.And also I need Bank statement for the period of 01/09/08 to 01/08/09 .
My A/C no :[protected]
User Id :[protected]
Kindly do the needful for this matter
Regards,
Mathevan.s
(+91 [protected])
I am customer of your bank.I forgotten my netbanking login&Transaction Password at 12/07/09.Already I communicated in your customer care, he told wait for 10 days.Up to till date we have not received in any mail & any letters.And also I need Bank statement for the period of 01/09/08 to 01/08/09 .
My A/C no :[protected]
User Id :[protected]
Kindly do the needful for this matter
Regards,
Mathevan.s
(+91 [protected])
sir,
i purchased one tipper[TRUCK] from auction through agent three year back around 6 lacs till now i have not received any paper and documents for the same i purchased it from ROURKELA ORRISA so i am not able to use the same as there no documents availale with me so kindly please pay your regards for it and as these tipper in stand for 3 years and much depericated so when we purchased the same we gave bank draft for the same so we want our money back with intereast and plenty in 7 days
thank you
PRADDEP JAIN
DALLI RAJHARA CHATTISGRAH
[protected]
i purchased one tipper[TRUCK] from auction through agent three year back around 6 lacs till now i have not received any paper and documents for the same i purchased it from ROURKELA ORRISA so i am not able to use the same as there no documents availale with me so kindly please pay your regards for it and as these tipper in stand for 3 years and much depericated so when we purchased the same we gave bank draft for the same so we want our money back with intereast and plenty in 7 days
thank you
PRADDEP JAIN
DALLI RAJHARA CHATTISGRAH
[protected]
SANDIP KUMAR MAITY
‘Vikash Vatika”, Qtr No-03,
Shivaji Nagar, Booty, NH-33,
Ranchi-835217, Jharkhand.
E-mail: [protected]@yahoo.com
Date:[protected]
TO,
The Manager of ICICI Bank,
Ground Floor, S2-Amravati Complex,
Circular Road,
Lalpur Branch, Ranchi.
SUB: UPDATE PERMANENT PENSION ACCOUNT (PPO) IN RESPECT OF NO[protected]L EX/ SIGMN SANDIP KUMAR MAITY
Sir,
With due respect and humble submission I state begs that the following few lines for your kind consideration and action taken please.
I am Sandip Kumar Maity retired from Army (Corps of Signals) on 01 Nov, 2006. This is my third reminder and no action has taken in my case. My pension account already opened your bank. A/C No[protected]Single) . Already my permanent pension order (PPO) you have been received from O/o The Principal Controller of Defence Accounts (Pensions), Draupadighat, Allahabad-211014(PPO No D/010443/2007) dated 07 May, 2009.
So, I humble requested to you please updated my pension account as per PPO at the earliest and immediatly infrom to O/o The Principal Controller of Defence Accounts (Pensions), Draupadighat, Allahabad-211014 . Otherwise I will complain to consumer office through proper channel.
Thanking You.
Yours faithfully,
Sandip Kumar Maity
Mob:[protected]
‘Vikash Vatika”, Qtr No-03,
Shivaji Nagar, Booty, NH-33,
Ranchi-835217, Jharkhand.
E-mail: [protected]@yahoo.com
Date:[protected]
TO,
The Manager of ICICI Bank,
Ground Floor, S2-Amravati Complex,
Circular Road,
Lalpur Branch, Ranchi.
SUB: UPDATE PERMANENT PENSION ACCOUNT (PPO) IN RESPECT OF NO[protected]L EX/ SIGMN SANDIP KUMAR MAITY
Sir,
With due respect and humble submission I state begs that the following few lines for your kind consideration and action taken please.
I am Sandip Kumar Maity retired from Army (Corps of Signals) on 01 Nov, 2006. This is my third reminder and no action has taken in my case. My pension account already opened your bank. A/C No[protected]Single) . Already my permanent pension order (PPO) you have been received from O/o The Principal Controller of Defence Accounts (Pensions), Draupadighat, Allahabad-211014(PPO No D/010443/2007) dated 07 May, 2009.
So, I humble requested to you please updated my pension account as per PPO at the earliest and immediatly infrom to O/o The Principal Controller of Defence Accounts (Pensions), Draupadighat, Allahabad-211014 . Otherwise I will complain to consumer office through proper channel.
Thanking You.
Yours faithfully,
Sandip Kumar Maity
Mob:[protected]
Dear Pallavi,
This is Deepak D. Surti, My Debit Card No.[protected]
On 17/08/2009, in mini statement transaction showing Rs.900/- Debited, & that is wrong.
I have not purchsed any thing even not used my card.
Even I talked with Customer Care officer Mr.Manish on 20/08/2009.
On 16/08/2009, I used my card only to withdraw Rs.1500/-
I hereby request you to please check & credit Rs.900/- in my Account.
Please do the needful,
Thanking you
Regards,
Deepak D. Surti
Mobile No.[protected] / [protected].
This is Deepak D. Surti, My Debit Card No.[protected]
On 17/08/2009, in mini statement transaction showing Rs.900/- Debited, & that is wrong.
I have not purchsed any thing even not used my card.
Even I talked with Customer Care officer Mr.Manish on 20/08/2009.
On 16/08/2009, I used my card only to withdraw Rs.1500/-
I hereby request you to please check & credit Rs.900/- in my Account.
Please do the needful,
Thanking you
Regards,
Deepak D. Surti
Mobile No.[protected] / [protected].
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