Show menu
FAQ FAQ Categories Categories Sign in Sign in

[Resolved]  Icici Direct — Trading account login deactivated

I am holding a Demat account with ICICI Direct with client ID [protected]. Today when I have tried to login into their trading site, my login was not allowed with the reason "Pursuant to our letter dated March 23, 2009 and earlier communication by us, regarding re-submission of your ICICI Direct Account Opening Forms, your account has been temporarily deactivated. Please contact the nearest ICICIdirect hub or Call Center for further assistance.". When I tried to contact two of the nos[protected],
41570563 belonging to their centre in Janakpuri, I got the reply that these nos does not exist any more. Then I tried to contact them through [protected], Where one of the first officer said, I have reached a wrong VDN and simply put me back on queue (to reach one person, you need to hold the phone atleast 15 ~ 30 mins), the second officer said, they have lost all the documents submitted by me at the time of opening the account is lost, and hence I should provide them with the details. Since I have not submitted so far, They have deactivated my account. To put it simply, they are punishing me for their mistake. I request your intervention for justice and get these culprits punished.
Was this information helpful?
No (0)
Yes (0)
Aug 13, 2020
Complaint marked as Resolved 
Complaint comments  5 CommentsShareTweet


The same thing is happening to me. Why doesnot ICICI has sent the intimation in advance prior to Deactivation. This has happened at a crucial time when 2 big IPO's are to be listed.
We are not aware whether we would be considered for the shares or not.


I am holding a demat account with ICICI direct with customer a/c no [protected]. ICICI Bank suddenly and abruptly deactivated my trading account for want of my documents, which were submitted to them at the time of opening the account. Their claim was they have lost (such important)documents and I have to submit it again. The are at liberty to harass the customers even if the customers are ready to submit the documents. I have requested them many a times to send their person to collect the required documents.

I request you to please intervene and stop these atrocity of the bank.
dost, , , , register a police case against these people as they become lazi also they dont want more money to open account. dont know why they tease the customer.

they also forcelly closed my account and delayed opening new account for 3 months and yet not opened
I have suffered the same agony, these guys need to be punished for thir audacity and high headedness.
It is so unfortunate i am customer of ICICI for a long time. I have been doing online trading using ICICI Direct for almost 3 years. Every now and then i run to some issue. recently my account got deactivated, with no valid reason. Its been 5 months, i still have no access to my trading account to do any trading. Everytime i call the customer support, i get routed to minimum of 5 different people and teams. Finally i end up with no solution. This not just this time, i had number of incidents in the past with ICICI custom support. They are so customer un-friendly. They really make it a point to test your patence. I am so scared of calling them, they strip you naked before they can help you, if at all they are in a mood to help, which is once in a blue moon. Even i want to move to a different back, they wouldn't let me do so. They are really very very very unprofessional. I can't stress how bad the experience with ICICI customer support. Radhika Iyer, one of the support exec..oh no i don't even want to talk about it..yak...they suck.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    ICICI Bank
    Customer Care Service
    Customer satisfaction rating
    ICICI Bank Phone
    +91 22 2653 1414
    ICICI Bank Address
    ICICI Bank Towers, Bandra-Kurla Complex, Mumbai, Maharashtra, India - 400051
    View Full Information