[Resolved] Icici Direct — Trading account login deactivated
I am holding a Demat account with ICICI Direct with client ID [protected]. Today when I have tried to login into their trading site, my login was not allowed with the reason "Pursuant to our letter dated March 23, 2009 and earlier communication by us, regarding re-submission of your ICICI Direct Account Opening Forms, your account has been temporarily deactivated. Please contact the nearest ICICIdirect hub or Call Center for further assistance.". When I tried to contact two of the nos[protected],
41570563 belonging to their centre in Janakpuri, I got the reply that these nos does not exist any more. Then I tried to contact them through [protected], Where one of the first officer said, I have reached a wrong VDN and simply put me back on queue (to reach one person, you need to hold the phone atleast 15 ~ 30 mins), the second officer said, they have lost all the documents submitted by me at the time of opening the account is lost, and hence I should provide them with the details. Since I have not submitted so far, They have deactivated my account. To put it simply, they are punishing me for their mistake. I request your intervention for justice and get these culprits punished.
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Aug 13, 2020Complaint marked as Resolved