Icici Direct — poor service of icici direct

i am not able to check my holdings and trade online or offline

Hi
I have a demat account with icici from past one year. Earlier I was doing cash trading. Now, from past 4 months, I am into margin trading everyday. However, I have a number of problems with the website.

-> The charts and graphs do not get updated at 9 am. Only at around 9:15am, I can see how the market is. When I complained regarding this, I was asked to check in 'GetQuote'.

-> 'GetQuote' is also problematic. Many times in a day, I get the message 'internet explorer cannot display this page'. Unfortunately I incur losses due to this as I cannot see the current market price of stocks and decide on buying or selling. At 2:30 pm everyday, the server has loading problems atleast for about 15 minutes. This is a huge problem in margin trading in 'broker' mode as I have to square off by 3pm.

-> I would have called up customer care atleast 15 times in the past 3 months regarding these issues. I simply do not understand why the guys at customer support are not taught basic manners like politeness and patience. They really do not bother to listen to the problems completely and start blabbering even before I tell them what exactly the issue is. And I have come across 3 or 4 females who literally shouted at me over the phone. Plus, they do not give any solutions to the issues.

-> Most of the times, the orders do not get executed although the price matches with the ones in 'GetQuote'. I was told that there would be many orders in the pipeline. But even if I would have placed the order much earlier it simply does not get executed. The software is not efficient enough to speed up the transactions. Plus, we day traders are not dumb not to know about slippage and other manipulations done by the bank.

-> All these issues along with high brokerage charges are really causing me trouble.

I would really not recommend icici direct to ANYBODY !!

Stay away from ICICIDirect.com. They have pathetic service quality. Not following SEBI mandate.
No point is escalating matters to Head of Service Quality of COO.They are hopeless...

Dont invest through ICICIDirect.com.

Stay away from ICICIDirect.com. They have pathetic service quality. Not following SEBI mandate.
No point is escalating matters to Head of Service Quality of COO.They are hopeless...

Dont invest through ICICIDirect.com.

DONT USE ICICIDIRECT.COM...USE WHATEVER OTHER SERVICE YOU WANT...

Stay away from ICICIDirect.com. They have pathetic service quality. Not following SEBI mandate.
No point is escalating matters to Head of Service Quality of COO.They are hopeless...

Dont invest through ICICIDirect.com.

DONT USE ICICIDIRECT.COM...USE WHATEVER OTHER SERVICE YOU WANT...

icicidirect is a portal and service. Their call and trade is the worst in the world. They should shut their service immediately instead of wadting peoples money beacuse of such shoddy service

I have opened an ICICI Demat account cheque got debited from my account and I have not received any details. The person who collected my docs is saying that he resigned. Today I went to ICICI Direct for details it is a very pathetic experience ever faced in my life. The branch manager shouted at me and started using abused language asked me to get out of the office. My money is gone account status is not confirmed, I dont know what to do this happened at ICICI DIRECT, GUNTUR, ANDHRA PRADESH.

KINDLY SUGGEST WHAT TO DO? [protected]@[protected]

ICICI DIRECT — DUE TO ICICIDIRECT WEBSITE DOWN LAST 3 WEEK , I HAVE LOST MY MONEY.

DUE TO ICICI DIRECT WEBSITE DOWN LAST 3 WEEK , I HAVE LOST MY MONEY.

I AM ASKING INR 50,000 AS COMPENSATION AMOUNT FROM ICICI DIRECT . PLEASE HELP ME OUT FOR SAME.

I am NRI presently staying in Kuwait & have got the Demat account in ICICI since long time (More than 6years). I had Divi's Laboratories shares & trying to sell since 2 months but unable to do so. Icici direct comes up with excuse each time. Previously (Year 2010) I could transfer to NRO NON PINS account & sold from there. I have send TIFD form & sold. I have sent the same TIFD form signed by me & ICICI Direct mention that my signature is not matching. I have sent another TIFD form again with in 2 weeks time & the result is the same. The most worst part of it is each time they take 3 to 4days to reply for Email, Weeks & months are passing by just like that & ICICI direct is troubling their customers a lot but their ICICI bank is excellent.

I have aksed ICICI Direct if I need to attest my signature from Indian Embassy of Kuwait. Please advise what I should do? Sudhkar Tel: +[protected] [protected]@gmail.com

ICICI DIRECT IS NOT FOR EARNERS/SMALL INVESTERS. THEY ARE CHARGING MORETHAN RS.2.50/- AS BROKERAGE. ADVICE FOR THE SMALL INVERSTERS - DO NOT JOIN THE ICICIDIRECT. KHAYA PIYA KUCH NAHIN, BROKERAGE JYADA DENA PADEGA...

ICICI direct — they changed my brokerage plan without any confirmation to me

icici direct is chor company they have changed my brokerage plan 5times more witout my confirmation.

my user id -MANP3003 NAME-MANISH VERMA

THIS COMPANY CHANGES BROKERAGE PLANS WITHOUT CONFIRMATION TO CUSTOMERS.

TOTALLY FRAUD AND CHOR COMPANY DO NOT INVEST YR MONEY HERE

THIS COMANY IS MAKING BIG PROFITS BY EATING AWAY CUSTOMERS MONEY BLOODY CHOR

My Name is chahar From Agra Up I am tell you best trading company for you.


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Highly dissatisfied with the pathetic service offered by icicidirect.com. This is nowhere good for trading and investment. I have faced lot many challenges on accessing this website. On calling up the RM (Sumit Talwar - [protected]) or branch contact no. ([protected]), I found number not reachable. When I called the customer care they provided the justification as the possibility of RM being in meeting. On the issue I had with icicidirect.com, the executive was unable to provide the certain solution. Meanwhile, on this entire episode I faced financial loss as I was not able to sell my shares on time.

Rajesh
[protected]

I'm a icici direct customer since 24 Nov 2013. My queries & doubts are about the brokerage charged which are not at all clear to me, as no single document clearly mentioned what is been charged, i have opted for OPM 195 plan thinking that options will be charged as per the the written plan details, but, No, It is all anonymously calculated in unjustifiable manner. My intuitions before applying to icici direct are absolutely correct, that it is a fraud company.

Till now i have only lost heavily & more because of the your suspicious brokerage charges, i applied for icici direct upon being recommended by my father who is a long term cash segment investor (buy & keep), i never saw him earning any thing, instead only loosing money unnecessarily, he don't even see the brokerage charges on his buy & sells, he is an investor since more than 12-15 yrs, his 50 lacs portfolio has strunk to 15 lacs now & upon seeing his porfolio, it doesn't seems to even get his capital back, as he is not aware of other options which are offering very much better brokerages today. Now i have already burnt my hands into your stuffs, before, leaving this platform i thought of making you aware why i left it, it matters to your or not, i don't think, as what i saw up till now it was only & only for your own benefits. Options are enabled & disabled as per your wish, the people who buys options, they never know when they are get disabled & no body even if interested in buying are allowed to buy them, all goes worthless (Why such limitations are imposed on the name of liquidity?, when your are your self limiting the buys interests? if they are disabled than how the liquidity will come in picture for those options).

Options are heavily charged on buy side as well as on Sell side? i bout options for Rs. 3200, 16 lots of Nifty (as per OPM 195 plan, 10 lots brokerage = 195 + (6 * 15) = 285), even you double it it won't come to 2000 on every buy & sell side, the brokerage i paid for above in total is Rs. 4000, when i sold it in profit of Rs.2.22/Scrip (Rs. 888 Profit), now the brokerage i paid is 4000, i i'm left with Rs.2200??? How? Acc. to which plan are you calculating?

Worst demat account in india is ICICIDirect.com. Very high brokerage .55% and if you trade below 6500/- its almost 2%. Also charge Rs.5 per sell transactions. No help from relationship manager. Poor customer services, false promises they made.

Never open account with ICICI Direct, because nothing is beneficial to you.

I opened a trading account with ICICIDirect in 2005. I received a letter from ICICI Securities in 2006 that I had submitted all documents while opening account. Unfortunately all the documents were damaged in floods and I was asked to submit them again. Promptly I did as required.
Now in August 2015 (after a decade after opening my account) I received a letter from ICICISECURITIES stating that I had requested for delinking an old account and linking of a new account with my trading account and they could not trace my application for that. I told them that I had never asked for delinking or linking of any account with my trading account. But I again received a similar letter in September, 2015 and this time it also warned me that if I do not oblige them, my trading account will be deactivated. To this my answer was the same that how can I give a signed application when I had never made such a request for linking or delinking. And very promptly, ICICIDIRECT deactivated my account. Now I am not able to access my account and during SAMVAT also I couldn't do anything. I wrote to ICICIDIRECT to let me know clearly which account was delinked and which was linked. They had no answer for this. Next the ICICIDIRECT officer phoned me and I explained to him my position. He apologised heavily for all that happened and conveyed that the correct issue is that he is not able to trace POA for one of my Dmat accounts, so he wants me to sign the papers for this when his officials will visit me. He further asked me my convenient date and time for this. I readily agreed, even though in no way I was responsible for the loss of the document, and gave him a date, but I also requested that my account should be activated first as I should not be penalised like this for no fault of mine. To this the polite answer from the other side was "impossible". Later I found two email ids for grievance redressal (grievance will be redressed in in 2 working days. (1. and 2. ).
I wrote in detail to them twice and no response from them so far. From website I got a contact number ([protected]) for complaints. I tried to contact the number and always I got the message, "please check the dialled number".
So being a customer of ICICIDIRECT, one gets definitely frustrated.
I DONT KNOW WHEN SOMEONE WITH SOME GOOD SENSE WILL LOOK AT MY COMPLAINT AND SAVE ME FROM FURTHER HARASSMENT.

complaint

dear sir, i have some problem with icici direct a/c realted query so pls give a good response [protected] [protected]

NOC against two wheeler loan no LTDEL00006494590

To Whom it concern I have taken a loan against two wheeler and i paid back my loan.I need NOC against the loan. Regards Arshad khan [protected] [protected]@gmail.com