[Resolved]  Icici Direct — Trading Demat Application([protected]) Status not available/Processed despite several Reminders! Reference Mail attached

Dear Sir,
Attached below is the trailing mail sent to ICICI Bank and ICICI Direct but yet to get any satisfactory response from them.

I Have waisted my time and money in travelling and contacting ICICI but all efforts have gone in vain.

Requesting you to kindly intervince and help resolve.

Regards,
Pawan Dubey
[protected]
...


from
pawan dubey <pawan.k.[protected]@gmail.com>
to

[protected]@icicibank.com,
kamath.[protected]@icicibank.com
date Apr 2, 2008 10:55 PM
subject Fwd: 'ICICICARE=[protected]' SR:[protected]/60144299, Application Status: [protected], Pathetic Customer service
mailed-by gmail.com
WOW!!!

[protected] Forwarded message[protected]
From: pawan dubey <pawan.k.[protected]@gmail.com>

Date: Mar 30, 2008 12:06 AM
Subject: Re: 'ICICICARE=[protected]' SR:[protected]/60144299, Application Status: [protected], Pathetic Customer service
To: kamath.[protected]@icicibank.com
Cc: Helpdesk <[protected]@icicidirect.com>, gurvinder.[protected]@icicidirect.com


Dear Mr.Kamath,
I call my self a prospect customer for "ICICDIRECT" but I am concerned on the treatment met towards me or for the matter of fact any customer who is literally ill treated for 3 months.

I should say visiting ICICI DIRECT is like going to a temple regularly without fail, but the scenarios change, a person visit a Temple for satisfaction, well being, to sacrifice, devotion, or may be for mere peace of mind but its exact the opposite situation which I face when it comes to ICICI DIRECT via your office, Customer Service-Help Line and [protected]@icicidirect.com or the web site.

All I have done these 3 months was to visit your office (Vasundhra), Call the Help Line, visit your website, or email [protected]@icicidirect.com and yet to receive any fruitful results from ICIC DIRECT and in return I have got UNKEPT PROMISES & NO RESOLUTION, Yes not to mention I have lost my Valuable time, Money in traveling and contacting your help line.
The least I expect from your so called specialized team is to revert on the Service Requests raised relating to my concern, for details one can go through the trailing mail. I expect all communication to be written(Mail) as I don't get a call back though mentioned by your [protected]@icicdirect.com, but the written communication team have their mail formats ready and all they do Is change the name with a little bit of modification on the subject matter and revert back to the customer so that he keeps quite for a week or the given time frame knowing nothing will happen.

Awaiting your reply on the below mentioned:
Details of SR[protected]/60144299 Closure
Why am I still not getting any update on my application status on your below mentioned site.https://secure.icicidirect.com/customer/easymail/easymail_app_status.asp

Expecting a reply so that I can tick my CHECK LIST and proceed to the next level or course of action.

Regards,
Pawan Dubey
[protected]

On 3/24/08, Helpdesk <[protected]@icicidirect.com> wrote:
Dear Mr. Dubey,

With reference to your query, we would require some more time to resolve your query. We assure that we are looking into the matter on priority and shall get back to you at the earliest.

We urge you to treat this as an exceptional occurrence and not as an indicator of our commitment to quality customer service.

Looking forward to your cooperation and patience, and assuring you that best of our services.

Sincerely,

Chaitali Acharya
Customer Service Officer
ICICI Bank Limited

"iCLICK-2-GAIN"
"You now have access to real time trading tips on our site, this feature is "iCLICK-2-gain" & it is available on right hand side of the equity page"

Register your request for Demat Account Holding / Transaction statements / bills or query for the status of any form submitted at the branch by selecting the 'Create Service Request' option under the 'Demat' menu on Internet Banking. We would like to know whether you were satisfied with this e-mail interaction.

If you have changed your mailing address or your telephone number(s), please obtain the Address Change Request Form from our website
http://www.icicibank.com/pfsuser/channels/anywhere.htm or from any ICICI Bank branch or ATM.

CONFIDENTIALITY INFORMATION AND DISCLAIMER

This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender.

You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects.

The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.



-----Original Message-----
From: pawan dubey (pawan.k.[protected]@gmail.com)
Date: Friday, March 21, 2008 06:30 PM
To: Helpdesk ([protected]@icicidirect.com)
Cc: gurvinder.[protected]@icicidirect.com (gurvinder.[protected]@icicidirect.com)

Subject: Re: SR:[protected], Application Status: [protected], Pathetic Customer service

Dear Anil,
I appreciate your effort for raising another SR60144299 but i would like to know more about the closure of the previous SR[protected] given to me by your Customer Care.

This number [protected] is never swithched off and even if the no.is not reacheable i get a notification from Vodafone that there was a missed call if any, so whom are you trying to tell they TRIED CONTACTING ME.
un
Tra lai em niem vui khi duoc gan ben em, tra lai em loi yeu thuong em dem, tra lai em niem tin thang nam qua ta dap xay. Gio day chi la nhung ky niem buon... http://nhatquanglan.xlphp.net/



Tra lai em niem vui khi duoc gan ben em, tra lai em loi yeu thuong em dem, tra lai em niem tin thang nam qua ta dap xay. Gio day chi la nhung ky niem buon... http://nhatquanglan.xlphp.net/


Tra lai em niem vui khi duoc gan ben em, tra lai em loi yeu thuong em dem, tra lai em niem tin thang nam qua ta dap xay. Gio day chi la nhung ky niem buon... http://nhatquanglan.xlphp.net/
Your representative(Ravi) from the ICICI Direct, Vasundhra Branch, gave me a call today at 9:45am from [protected] and told me that my application has been rejected as he wants to know my Demat a/c details, the same details have been submitted to him already and is already mentioned in the mail.
Awating your reply on the below mentioned:
Details of SR[protected] Closures.
Why am i still not getting any update on my application status on your below mentioned site.
https://secure.icicidirect.com/customer/easymail/easymail_app_status.asp
Call Back ASAP.

Regards,
Pawan Dubey
[protected]


On 3/20/08, Helpdesk <[protected]@icicidirect.com> wrote:
Dear Mr. Dubey,

We tried contacting you on [protected] on March 20, 2008. But was unable to reach you.

Your request for rectification of your ICICI online trading account opening form has been registered with us. The Service Reference number is SR60144299.

We will confirm the status by SMS or e-mail on or before March 28, 2008.

Looking forward to your co-operation.


Sincerely,

Anil Shetty
Customer Service Officer
ICICI Bank Limited

"iCLICK-2-GAIN"
"You now have access to real time trading tips on our site, this feature is "iCLICK-2-gain" & it is available on right hand side of the equity page"

Register your request for Demat Account Holding / Transaction statements / bills or query for the status of any form submitted at the branch by selecting the 'Create Service Request' option under the 'Demat' menu on Internet Banking. We would like to know whether you were satisfied with this e-mail interaction.

If you have changed your mailing address or your telephone number(s), please obtain the Address Change Request Form from our website
http://www.icicibank.com/pfsuser/channels/anywhere.htm or from any ICICI Bank branch or ATM.

CONFIDENTIALITY INFORMATION AND DISCLAIMER

This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender.

You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects.

The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.





-----Original Message-----
From: pawan dubey (pawan.k.[protected]@gmail.com)
Date: Wednesday, March 19, 2008 01:20 AM
To: [protected]@icicidirect.com ([protected]@icicidirect.com)
Cc: gurvinder.[protected]@icicidirect.com (gurvinder.[protected]@icicidirect.com); ravi.[protected]@icicidirect.com ( ravi.[protected]@icicidirect.com)
Subject: SR:[protected], Application Status: [protected], Pathetic Customer service

Dear Sir/Madam,
I have been running around day and night but have not heard from your so called esteemed bank (ICICI) who does not have time to call back it's prospect customer and inform about the application status for over 2 months now, I REALLY WONDER HOW YOU MUST BE TREATING YOUR EXISTING CUSTOMERS?

1st Application (3in1) [protected]
I already have a savings a/c[protected] with ICICI Bank, with your quick process during the Reliance IPO issue, even got my DP ID, but yet to get any information on my trading details or even about the application status.

2nd Application (Quick Demant a/c)
DP ID IN302679
A/C No. 5164714

• There is this senior representative by the name Ravi Roy who does call me but i am sorry to say he is helpless as your organization does not support him or may be his follow up is not in place. He is just left with no option to say "Sir AAJ YA KAL MEY HO JAEGA AUR MERE SIR V FOLLOW UP KAR RAHE HAI"
• "Follow up" really strange, what kind of follow up is going on for such a long time now?
• On contacting your customer care they just raise a SR[protected] and give a resolution time of 48hrs and sleep over the issue, why do they tell that a call will be arranged back on[protected]?
• Your representative Nitin Pal Singh was very efficient in collecting the documents, guess he was doing this just to meet his monthly target, indeed an excellent work, forget the customer after that.
• I have been called to your Vasundhra brach to sign on the application again.
• Verification has been done at my Residence also.
• God alone knows why verification was done at my office premises, while the residence address is mentioned and all supporting documents submitted?
• Your website gives only an error message on checking the application status upon entering the Date of Birth and the application no., refer to attachment, How customer friendly is the site?
It's a request that you revert on your timelines else i will have to find a different mode of communication with "ICICIDIRECT"

Regards,
Pawan Dubey
[protected]

<<Application Status-Error.doc>>