[Resolved]  ICICI Direct.com — account deactivated

i have a demat account with icici bank which is deactivated by icici due to misplaced the documents by them in mumbai flood & they have deactivated by account after that i have submitted the document in the month of may'2007 with icici nehru place branch & they active my account after that in the month of October'2007 icici bank against deactivce my demat account & i am not able to do the trading in icici direct.com. i have complaint regarding this to icici customer care & they have sent a person to pickup the documents agian. icici people pickup the documents from me on 24th October'2007 & assuring that my account will active within 5 to 6 days but it didn't. after that i have complaints so many time to icici customer care every time they assuring me that my account will active with 24 hrs & 48 hrs but till now it is deactive. i am very upset due to this i am not able to do the transction in this account. kindly help me.
Was this information helpful?
No (0)
Yes (0)
Aug 13, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

my demat account no is 13579415
I am much aggreived by a most customer un-friendly attitude of icicidirect. My account was blocked for trading despite my various requests to accomodate the same due to my absence from India.
At the time of re-submisison, the branch staff was grossly negligent and unaware of the completion requirements.

Even after submission of complete documents in December and following up with icicidirect over phone and email, I am at a loss to understand the delay on their part to reactivate my account.

both the customer care and [protected]@icicidirect.com have been futile in their responses to any query on the same.

I am sorry about the pathetic state of customer service and gross negligence on part of such an esteemed institution

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    ICICI Direct
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    32%
    Complaints
    214
    Pending
    0
    Resolved
    69
    ICICI Direct Phone
    +91 22 2830 7780
    ICICI Direct Address
    Raj Palace, A1/15 Sector H, Purania Chauraha, Aliganj Lucknow, Aliganj, Uttar Pradesh, India - 226024
    View all ICICI Direct contact information