[Resolved]  ICICI Lombard Car Insurance — Not getting Complete Claim

Address:

Gurgaon, Haryana

I had an accident last month and my car (Ikon) was badly damaged from the front. I gave to repair to Harpreet ford and requested for claim to ICICI Lombard. Appointed Surveyor was really a narrow minded & egoistic who never listens to any request, I try to call him for any issue he never picks up the call nor give a call back and when I complained this to him he gave a rude answer “ I am not here to give all to all”. Anyways he asked mechanics to do the work as per his convenience. In all this process he hasn’t involved me in any matter, at last point there was oil leakage from steering rack in which engine was hitted at the time of accident and scratches are clearly visible, after many requests he ignored that this is not covered and not because of the accident, whereas company technicians clearly mentioned that its is because of accident and should be covered in insurance.

I raised this matter to higher authorities and expected some kind reply on this but I think they all are in the same boat and cant open there eyes, one of the senior personally visited to check the car but he also stated the same thing. I have raised this matter to further higher authorities but I think they will get up in 7 working days or so.. Till the time a costumer should wait as per there policies..

I m discontinuing the ICICI car policy after all this 1 ½ month story and also recommend all not to go with ICICI…