[Resolved] Icici Lombard — After Policy renewal, company is asking me to pay back bonus | |||
I have motor (4wheeler) insurance with ICICILombard – previous year[protected], had one claim in the year 2010, Again renewed the policy for year Sep 2010 – Sep2011 through online (ICICILombard.com) , while filling up online, I gave previous policy information also. After renewal sale is done for Rs.5768. In this moth(August 2011), Vehicle got damaged due to minor accident on the road, when I went up for a claim, Insurance company is asking me to pay NCB (non claim bonus) around Rs.1500 , as their system calculated or did not have information of my previous year claim. Unless I pay that amount back to company, they are not willing to give claim money. My concern was I gave complete information about previous policy online and also informed that there was a claim in previous policy, and made a renewal online. If their system or process did not check the details properly at the time of sale, After the sale, that to while we go for a claim, it surprise that I have to pay back the money. Why should I pay? If the company showed initially that amount, I might have chosen a different insurance company. By showing fancy advertisement 20-30% of previous premium, One consumer enters into insurance policy, Company started threatening to pay back money, otherwise creating issues with claim amount? Is that reasonable? Please advice. Thanks Phani Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
I sent a mail service.quality, with all chain communication details done with CustomerSupport of ICICI Lombard, thanks for listening the request through this site
This is a pathetic service by ICICILombard customer service. They do not want to think about the complaint, except they have standard answer to asking for paying back the money.
Please do not believe in 20-30% reduction of previous policy statements by ONLINE SALES by ICICILombard, As they have hidden charges once you become the customer.
Even if customer wants to cancel the insurance, They would ask for another alternate insurance, This is mere cheating by the insurance companies.
Customer should have full rights cancel insurance without having other insurance...whats this? ALL LOOTERS HAVE NICELY KEPT THE RULE TO CHEAT PEOPLE!
I have put a complaint to IRDA, waiting for the clarification...
BEWARE OF ONLINE INSURANCE SALES, MERE CHEATERS!!
Please do not believe in 20-30% reduction of previous policy statements by ONLINE SALES by ICICILombard, As they have hidden charges once you become the customer.
Even if customer wants to cancel the insurance, They would ask for another alternate insurance, This is mere cheating by the insurance companies.
Customer should have full rights cancel insurance without having other insurance...whats this? ALL LOOTERS HAVE NICELY KEPT THE RULE TO CHEAT PEOPLE!
I have put a complaint to IRDA, waiting for the clarification...
BEWARE OF ONLINE INSURANCE SALES, MERE CHEATERS!!
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ICICI Lombard House, Old Tata Press Building, Near Siddhivinayak Temple, 414, Veer Savarkar Marg, Prabhadevi, Mumbai, Maharashtra, India - 400025
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We acknowledge the receipt of your e-mail.
We request you to kindly provide us complete policy details on our business e-mail id: [protected]@icicilombard.com in order to proceed further in the case and enable us to assist you further in the case.
We look forward to serve you.
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Service Quality
ICICI Lombard General Insurance