[Resolved] ICICI Prudential — Trouble making the payment online | |
Dear Sir, I had taken a Life Time super Pension policy[protected] for 15 lakh in 2007. I made premium payments in 2007 and 2008. However I missed to make my 3rd premium payment in 2009 and policy went under lapsed state. In 2010 Jan my premium amount became 995900.0. However I couldn't make the payment. The deadline for reviving the policy was Jan 10, 2011. On Jan 8th I arranged money in my ICICI bank by taking loan for 10 lakh from my friends. I had to transfer money to India. Unfortunately on Jan 8th and Jan 9th, ICICI Pru server and IVR was down due to some maintenance. I couldn't login and access the payment gateway. On Jan 10 i could login but payment gateway was not working. So I called NRI helpline and floor manager Kalyan Das helped me make the premium payment through infinity banking. So I made the payment for 995900.0. But my payment was not applied towards revival of my policy. My policy still went under foreclosure. My family received the check for the foreclosed amount (approx 5 Lakh). Since it was not my fault that I couldn't make the payment before deadline, Kalyan Das promised me that ICICI Pru will consider my situation and revive the policy. I haven't cashed the check yet. I still have my payment amount 995900.0 with ICICI. Later another ICICI Pru office Devendra started contacting me and he collected the PHD forms from me. Recently when I called he said he had submitted my case to the concern department. I have been waiting for a decision for one month and I haven't heard from anyone. I took loan for 10 lakh on huge interest rate. I can't wait for long time. Please provide me the status. I am attaching the error messages I got while i was trying to access the payment gateway on Jan 10, 2010 here. Please go through them. Since it was not my fault that I couldn't make the payment on time, ICICI Pru should revive my policy without asking me for the next premium. I hope you will consider this matter as early as possible and give me a solution. I had sent several emails to [protected]@iciciprulife.com, [protected]@iciciprulife.com regarding this. I still haven't heard from anyone about the current status of my policy. How long I have to wait like this. Please revive my policy. Could you kindly provide me the direct contact number of the concerned department who is handling my case. Regards, A. Vincent Life time super pension[protected] Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 1 Comment | |
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+1 860 266 7766
1089, ICICI Prudential Life Tower, Appasaheb Marathe Marg, Prabhadevi, Mumbai, Maharashtra, India - 400025
On February 16th I send multiple mails with the PHD forms attached to Kashyap Sawant's attention. So far I haven't heard anything about my case from anyone. What is going on? How long I have to wait? Will ICICI Pru will cover the interest that I am paying on my loans I took for premium payment. Please take a decision soon. Are you guys waiting for me to get fedup on this case and request for my money back??????????? If that is the case please return the money I paid extra to ICICI Pru. I am really fedup and frustrated with ICICI Pru. My whole savings including the loan amount I took (close lose to 23 Lakh) is with ICICI Pru. When are you planning to take a decision on this case??????? Why there is not even a single responsible person working with ICICI Pru? Why can't someone respond to me? Everytime when I am calling ICICI Pru, I am ending up talking to people who don't have any idea about this case. Why can't the higher officials who are dealing with my case call me and talk to me directly? Is this how one of the prestegious company in India demonstrating it's work culture? What is the conclusion of my case?
Please can someone call me at[protected] and give me an update?????????????
Regards,
A Vincent
--- On Tue, 15/2/11, Kashyap Sawant <kashyap.[protected]@iciciprulife.com> wrote:
From: Kashyap Sawant <kashyap.[protected]@iciciprulife.com>
Subject: ICICI Prudential Life Insurance Co. Ltd
Date: Tuesday, 15 February, 2011, 4:16 PM
Dear Mr. Vincent,
I refer to your concern pertaining to your ICICI Pru LifeTime Super Pension (UIN: 105L055V01) policy number 04221946
I understand that your concern is pertaining to the revival of the above mentioned policy.
In reference to the same, I request you to resend me the copy of Personal Health Declaration (PHD) form in my attention or you can send the soft copy via Email. On receipt of the PHD form, the same will be evaluated by our risk assessment team post which additional medicals may be required to be completed.
In order to address your concern, I tried contacting you on your number[protected] or[protected] provided by you however, was unable to reach you.
Incase of any further clarification on the above, please contact me.
For any further assistance; please contact us on our customer service helpline number [protected] you may also write to us at
[protected]@iciciprulife.com
Warm Regards,
Kashyap Sawant
Manager – Customer Relations
Corporate Office