[Resolved] ICICI- Vehicle Loan (2 Wheeler) — Torture by ICICI Collections/Agency
I have taken a loan from ICICI bank for a 2 wheeler (Bajaj Pulsor 200) for Rs.50000 on March 2007 from Ernakulam, Kerala. I have been paying the bank the EMI very promptly until Feb 2009. Due to recession I had lost my job and I was not able to make the payment of Feb 2009 and May 2009 (Rs.2100 each). But when the collection people called me I mentioned to them that I will make one payment on July and and other on Aug along with the respective EMI that I am paying.
Even though I talk to them they call my aged parents and my aunt atleast 15-20 times and scold them, torture them by threatening that they will come to the house and create a scene. I work in the night shift and I always mention to them that they need to call me in the evening as I will be sleeping in the morning times.
Even then they call me during day time and by the time I wake up in the evening there will be a minmum of 15-20 missed calls on my phone.
And worst part is they call my parents shout on them and complain that I am not picking their call.
Yesterday they called my parents and shouted and threatened them and of the reason my Mom got a severe chest pain and admitted in ICU.
I respect the bank trying to collect the money but I would request you to take severe and immediate action against the collection agency who misuses the freedom and power and torture the customers and mentioning that they are from the bank and this is the procedure bank follows to collect the money.
If anything happens to my Mom I will definitely sue the ICICI Bank and the collection agency which is of sure. (I hope you understand my situation)
The Collection Agency is located in Padma Junction, Cochin, Kerala.
Below is the number that we receive the call
I would request the bank to take immediate action and ensure such situations is never repeated
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Aug 14, 2020Complaint marked as Resolved