ICICIcredit Card — misleading of your customer care personnel
you know very well how much time & money we need to spend to reach your customercare operator to know about our queries compared to other banks.
there is no proper response from your customer care department.
you can see my problem in the below letter. for this problem one of your executive asked me to raise an request and fax this letter to this number [protected]. i have done the same. after some days for the second call they are saying that they haven't received any fax. i have the bill of fax with me. they again suggested to send me the EMAIL to this "customer.[protected]@icicibank.com". i done the same. now they were saying for my 3rd call that they havent received any EMAIL and time to complain is over and request is closed.
MY COMPLAINTS WERE
1) WHY THEY GUIDED ME FOR THE FIRST TIME TO SEND THE FAX/EMAIL IF THE TIME TO COMPLAINT IS OVER
2) HOW COME THE CREDIT CARD DEPARTMENT WILL NOT RECEIVE FAX/EMAIL send BY THE CUSTOMER
3) WHY THE CUSTOMER NEED TO SPEND THAT MUCH TIME WHILE TALKING IN YOUR "IVR" FOR TALKING TO YOUR EXECUTIVE.
Please intervene in this issue and take the necessary action.point is not for the money. it is matter of the process you were following towards the customer.
if i will not get any justuice in this, i will consult the customer-court for the same.
FAX & LETTER I HAD SEND TO YOU
ICICI BANK LTD
CHARGE BACK DEPT
Sub: Request for the excluding of money from my credit card
This is Madhu Kiran holding the credit card from your bank. My credit card number is
[protected]. I had blocked my credit card presently because some online transactions had been happening on my card.
My credit card bill had reached nearly 20, 000 and I cleared the all the bill except this 650
I already send the FAX on[protected]p.m. But there is no revert to me.
There is an online transaction of 650 on 21april 2008 with the name: ccavenue.com which I have not done.
So I requested to the bank for excluding this money(650) from my next statement.
So please close my account. I don’t want to keep any more transactions with this card.
Clear this issue and tell the final amount. I will clear it.
REQUEST NO: 65711000
So I request you to exclude this amount and send me the latest bill.
Madhu Kiran. Sarivichetti
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