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[Resolved]  ICICIcredit Card — Card Permanently blocked for One-month default

Hi,

Name : Javeed Miyan J
Card Number : [protected]

I have been using my ICICI credit card for the past 2yrs now and there was absolutely no problem at all, but in the month of August I forgot to make the payment and just because of that my credit card was blocked which I came to know when I received my September statement it said "Your card has been temporarily blocked due to non-payment" and Immediately I called up customer care and they said that you just have to make the Minimum Amount Due for the card to work again so I made the Min. payment (Rs.2420) but it did not work even after 3 days meanwhile a person from the hyderabad collection team called me saying that I just have to make a payment of Rs.5000 for the card to work also I explained him that customer care guys have given me a similar instruction for the payment of MAD of Rs.2420 but it didnt work and now how should I believe him. For which he said that your MAD is Rs.4860 but I want you to pay Rs.5000 little more than MAD so that the card will work and I did it again which did not work again so I called up customer care again and blasted them up they said something very shocking that my card is PERMANENTLY BLOCKED and I wont be able to use the card anymore and for further info goto CREDIT CARD DIVISION in Ambattur, Chennai I finally went to Ambattur branch in Chennai to check whats happening with the account and the Lady there named "Manju" said its just a temporary block just make a significant amount so that the card will work so I made payment of Rs.10,000 as per her instruction and it did not work so went to Ambattur again spoke to a Collection Manager named "Ranga Rao" who said all of which happened was a mistake from their side that "THE PEOPLE WHO HAS ACCESSED YOUR RECORD DID NOT GET FULL INFO AND GAVE WRONG INFO BY MISTAKE and FURTHER YOUR CARD CANNOT BE RE-ACTIVATED FOR THE NON-PAYMENT OF JUST ONE MONTH ON THIS CARD"

I know what he said was a whole lot lie because if the above statement is true 93-95% of the credit card holders will lose their cards and banks wont be able to run credit card business...

Note : They also blocked my other associated and non-associated cards.

I just want to know who am I supposed to contact or what am I suppoed to do to Re-Activate my Card...

Regards,
Javeed Miyan J
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Aug 13, 2020
Complaint marked as Resolved 
Complaint comments  1 CommentShareTweet

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Dear Javeed,

We're sorry to hear about your experience. We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Customer Service Team.

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    ICICI Bank
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