ICICIcredit Card — Non Delivery by ExpressIT Courier

I was to receive a renewed credit card from ICICI, the card was despatched by ExpressIT, they have not delivered the same citing ;

Oct 11, 2008 11:40 CHENNAI - RTO Delivered
Oct 07, 2008 20:42 BANGALORE B Exception - Consignment Returned To Shipper . Rt To Origin
Oct 01, 2008 15:00 BANGALORE B Exception - Consignee Not Available .
Sep 29, 2008 15:00 BANGALORE B Exception - Address Unlocatable .

The courier company sent me an SMS with a number : [protected], and the 'joke' is this number does not work and it is announced all services to this phone are withdrawn. !, thereafter after umpteen rounds of calls to ICICI customer (?) service centre I was given a set of numbers by the call centre then ;

a) None of the numbers atre available

b) Some numbers announce ' service withdrawn' etc.,

What I want to compalin and ask ICICI Card section is ;

1) Why do you have to use such cheap and weird courier who's delivery boys dont even have a working phone,

2) Why does not anybody pick up phones at the so called ExpressIT

3) Why is it made so difficult to reach your customer service and finally get such a pathetic service ?

4) I am still yet to know if my card is lost OR floating somewhere ? any answers ICICI customer service(?) staff ???

5) If you are not keen on reissuing a card It is another matter, BUT PLEASE DO WASTE OUR TIME IN COMPLAINTS and CALLING YOUR CALL CENTRE