[Resolved] Idea Cellular — violation of TRAI GUIDE LINES
Sub- Violation of trai Guidelines.
I would like to draw your kind attention towards the violation of guidelines “if a costumer request to switch over from post paid to prepaid OR vice verse for the same Cell No, the operator can not charge any migration fees in any form” though this message is telecast no of times in a day on DOORDARSHAN under the heading JAGO GRAHAK JAGO, the idea cellular is doing so without any hesitation and with full dare.
Sir this has also happened to me when I applied to switch over from post paid to prepaid for my Cell No [protected] dt 26/02/09 & paid Rs 100 as migration charge demanded by the operator.
(I have the receipt of the same and can produce before your office as a proof if required)
On reporting about this irregularity and unethical business attitude to costumer care, nodal officer & appellant authority & trai twice through email none of them responding.
I hope your office will take serious note for such irregularities and ensure the guidelines laid down by TRAI must be followed in order to safeguard the interest of common citizen & look forward your guidance for further action please.
Prof Mahendra jain
105k scheme -71A,
PH[protected] Mb [protected], [protected]
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Aug 14, 2020Complaint marked as Resolved