Idea Cellular — network problem and poor feedback and rude Customer care people
My name is Harsh Mahajan, Mobile no - [protected], I am using Idea number since 6 years, and last days I called atleast 10 times to lodge a complaint regarding problem in incoming calls, I called idea customer care and SMS also on 12345 so many times that I am not able to recieve incoming call, just a light blink on my phne that means some body is calling me, but I am not able to recieved the call and after 10 minutes I use to get an SMS that U have missed call, I can provide you the details of the call which I was not able to recieved on 08/06/2009, [protected] @ 7.00 Pm, [protected], [protected] @ 6.59 Pm, [protected] @7.15pm and When I use to lodge a complaint, no body use to call back me, one of the guy at Customer Care wrote in the complaint that I am facing problem in outgoing, see that foolish guy how he use to listen and wrote complaint, Will I get Missed call SMS on outgoing calls, they assume from there side that problem has been resolved, no body even turned up to give me a feedback, feedback service is soo poor, I cant tell you. I am facing this problem at my office i.e. 27/10 essel appartments East punjabi Bagh timings are between 11 am to 8 pm.
But today on 09/06/2009 a girl called up at 12.30pm and was talking to me so rudely that I have to go to Mohan cooperative to check my sim card, It is 30 kms away from my home, You think I am foolist to spend Rs 300 to check the sim and if there is any problem in the sim Then I will pay Rs 100 to change it, You people only call me from your office and order me to do this and that, no body dares to come here and see what problem is?
Seriously Idea people can change my life fom heaven to HELL.
If you want to check or change my phone SIM card then do it I wont be paying anything for it, I am using your services since 6 years, You have earned alot from me and I want an engineer to visit at my office immidiatly.
BG6/46 C paschim Vihar
New Delhi - 63
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