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[Resolved]  Idea Cellular — Sms problem and also problem with customer care

From Sunday there was a problem in my sms services. The sms are not going to Tata Indicom mobiles. From that day I was tryiing to call customer care of Idea but there was a continuous reply as All the executives are busy.

I also wrote email to them but I didnt get any reply till.

What to do? and where to call and solve the problem?
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Aug 14, 2020
Complaint marked as Resolved 
Complaint comments  9 CommentsShareTweet

Comments

Idea — Message issue

Hi,

This mail is not personal. Kindly take it professionally. Who so ever is reading this email

I am Medha Mishra and my phone no. is [protected], I am using this no. for past 3.5 years, till date this no. is not updated under my name, no worries every time I submit the papers it’s not updated and, I have to listen to that bloody IVR when I make any call........but that's not your fault this is what your representative says, because you guys always say that we have not received the details, I started bearing with that.

I bought a new phone was not able to send the message lodge the complaint for the same, but after receiving 2 call back, and 6-7 time over the phone, my call was disconnected for 4 times still the concern is not resolved, I received a msg. from your Idea that my issue has been resolved, I tried sending the message then was failed......wrong information provided

Paying Abhishek Bachan and Kapil Dev would not help till the time you would not improve on your services.


This must be a normal complaint that you might go through daily but think from my prospective that I have been very loyal to the company using the same no. with so many hassles still writing a mail to tell you that this sucks.... this is really annoying that you guys are not helpful at all know one knows what to do......not a single person can resolve the issue.


Request from IDEA; Start paying your call center people handsome salary so that they are interested in working, not disconnecting the call or taking there for granted. Because if tomorrow you question them for the dissatisfaction of the customer , they will say that you do not pay us well and there is a lot of work to do…I have worked in such company’s so nothing is hidden.pay them more so that they are actury happy to work

I will change my no. soon so no worries from my end good bye!!!
Hello My idea no: [protected] this is A.P. number now i come to KA for office work 2 days. from first day on wards i received so many unreadable message please take action on it ...
my sms not send? what i do?
my mobile no is [protected]
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Sir my message is not sending
My number is [protected] Gujarat
my sms not sended in any person ..plz solve it my problem...my no is [protected]
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My number is [protected] from Idea in Pune. Not able to send sms. So I am not able to avail Axis bank mobile application. Kindly help me.
My number [protected]
Message not sent
Please solve error
I am not able to send sms through my Idea Sim card. My number is [protected]. Please help

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    Idea Cellular
    Customer Care Service
    Customer satisfaction rating
    60%
    Complaints
    16205
    Pending
    1925
    Resolved
    8739
    Idea Cellular Address
    Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
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