[Resolved] Idea Cellular — Illegal deduction from my prepaid mobile No. [protected]

nishakantp

from Kolkata, West Bengal

Address:

Delhi

Dear Sir,

I am holder of prepaid Idea mobile phone with No. [protected]. Today at 3.58 p.m. a message received from 54300 asking me to download bolly beauties video http://ideaalert.vuclip.com/isp?sn=2513&vpid=8&src=VPINMI&mdn=Ciw2RI...⇄ and immediately thereafter without my consent/permission, another message was received from IZ-ideaCMS stating that "Dear Customer, thank you for downloading VIDEOS from XINLABS. You have been charged Rs.99.

This is nothing but cheating being done by your company because neither i gave consent for the download of the aforesaid video nor without my prior permission was taken to download the same and automatically deducted Rs.99/- from my account.

I immediately contacted your customer care, where one Akshay attended me and was not at all willing to help me. Straightaway he stated that I must have downloaded the video. On my further insistence, he stated that he does not have detail in the system and therefore I should call after 4 hours. I asked him to lodge a complaint, he straight away refused stating that he will not do the same. On my asking to forward the call to his senior, he again refused to do the same saying he will not do it. Again on my insistence, he reluctantly forwarded the call to his senior one Arvind, who again repeated the same thing that he does not have detail in the system and i should call after 4 hours and he also refused to lodge the complaint.

This attitude of yours is completely uncalled for and frustrating with sole intent to cheat and harass your customer. I for no fault of mine have been disturbed, harassed and my precious time is being killed by your illegal act apart from swindling my Rs. 99/-

I call upon you to immediately credit back Rs.99/- to my account failing which I will be constraint to file case of cheating against you all at your cost and responsibilities.

Also please train your staff to be more humane, helpful and friendly with your customer for betterment of your business. I hope my complaint is attended positively and I am not harassed any further.

Yours Harassed and Cheated Customer

Nishakant Pandey

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Aug 13, 2020

Complaint marked as Resolved

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Comments

prasshant parikh

from Buldana, Maharashtra

Idea Cellular — deduction amount without permission

my mobile no.is [protected]. deduction 45/- rs. from my mobile without pemission. automatically activate diller tone in my mobile. i had not sent any message for request for activate diler tone. pls. refund my all amt. in my account. otherwise, i will take legal action against you.

Suresh Arora

from Abohar, Punjab

heloo I m Suresh Arora .. My prepaid mobile no. is [protected]...
I have lifelong plan... one time I have recharged of rs.. 106 to get cheap call rates.. It worked for 5 months..
But now when I again try to recharge the same plan.. then It didn't recharged.. An message comes:- Yopur request can't be processed...What is it???

Now My prpaid balance is deducting day-by day
Please help me to solve my problem...
Which special coupon would be better, ...

Vivek Garudi

from Mumbai, Maharashtra

Idea Cellular — No information on deduction

I am using Idea pre-paid life time sim.I rechage my account on 19th OCT 2009 Morning after that i made some 4-5 calls but when i check my acoount next day it shows negative ammount next day i recharge it again.and called idea customer care they said they the data of my recharge on 19 OCT but they dont have any info on deduction and asked me call after 4 hours i called them next day they said yes sir some 180-190 amount is deducted from ur acount but we dont know why and asked me to call after 1 hour i called them back but they say still there is no update pleas call tomorrow.

In all this episode they knew that i rechared twice and deduction took place but dont know why they deducted.

AMAL

from Kunnamangalam, Kerala

SIR,
I'M USING THIS SIM FOR 4 YEARS. AS EVERY1 KNOW EARLIER IT WAS NAMED SPICE AND ATTRACTED BY MANY WITH THEIR
10 PAISE PLAN WITH 1 PS SMS
& GPRS UNINTERRUPTED.
AS U GOT A BULK OF COMPLAINTS REGARDING CHETING ON MANIPAL PLAN U DID CORRECTION ON 10/MIN PAISE ISSUE SOLVED.

GPRS WAS AVAILIABLE OF 49 PLAN UNINTERRUPTED ON ROAMIN(AS A USER I NEED IT )
SEE EVERY COMPANOES SUPPORT IT ..
U IDEA PEOPLE STILL CHEATING...
ROAMING ON KERALA ALMOST IS LIKE A WASTE IN CONNECTIVITY...AND GPRS MONTHLY 49 RS GONE..NO SYMBOL AT ALL//

WHAT AN IDEA???????????????????
TEL ME

WITH REGARDS...AN IDEA CUSTOMER..[dnt felt me as valuable from ur part] " let us see"

[protected]

R.Gurumurthy

from Hyderabad, Telangana

Idea Cellular — unnecessary deduction in my account without your permission

Sir,
I have mobile connection bearing no: [protected], in this connection the service provider is unneccessary deduction was doing in my account which was done two time. 1st in the 6th Jan 2011 30/- was deducted for devotional song which was activated without my knowledge and permission, so i complainted to customer care somany time finaly after 5 or mor days it was credited, 2nd the same was done in 5th feb 2011, by deducting for devotional song same complaint to the customer care and lodged complnt. No.[protected], complt.was recvd. informing that the amount will credited within 2 days but not still credited, one day one lady call and telling that it was not refunded because, "devotional song was activated by your side" so we cant do any thing. I was try to explain all about this, to understand her, but she was not able hear my explanation. telling that we are not able to repay, we are not worry for ur further complnt. this is the right response given by her, 10/- Rs. is smaller, but like wise, how the company will cheating to the un-educated poor persons without their knowledge.

So, please kindly consider and register my complnt. and take action and refund my 10/- Rs. with fine of Rs. 5000/- as punishment on the prestige issue for irrespectable reply

yogesh11gh

from Mumbai, Maharashtra

Idea Cellular — Deduction from Prepaid No.

Balance deduction from prepaid no.
I am a idea cellular customer, having prepaid mobile no.[protected]
On 6th Aug.11 i got call from customer care , my balance had been deducted against idea chit chat facility against receiving call only?My balance is deduction Rs.15/- on 7th Aug.11 without using any outgoing call/sms.
I had talked with customer care on 7th Aug.11, 11th Aug.11, 14th Aug.11
at customer care nos., but every time got answer that u will get the refund against
balance deduction. They are making assured by when i will get it..! Today is 23rd Aug.11 i had not recd. refund of Rs.15/- Idea cellular is using money of their
prepaid customers.

Regards,
Yogesh Ghodke
Pune

yogesh11gh

from Mumbai, Maharashtra

yes... Idea is using his customer money...

Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We wish to inform you that your complaint for wrong deduction related issue has been initiated with us; under reference number 1-[protected] and you shall hear on the same at the earliest.

Regards,
Ideacellular

Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We wish to inform you that your complaint for Wrong deduction related issue has already been resolved to your satisfaction. For further assistance, kindly contact to our Idea customer care helpline.

Regards,
Ideacellular