[Resolved]  Idea Cellular Ltd. — balance deduction

My no. - [protected]

IDEA ne mera phone par love tips activate kar diya

16 april ko raat ke 10:30 baje mere ko ek msg aaya ki thankyou 4 subscribing bla bla ...or 30 rupees kaat liye ...
jab customer care ko phone lgaya toh bolta hai system down hai or bola 4 ghante ke baad call kariye .
maine agle din 17th april ko phone kiya toh bolti hai ki system down hai 24 ghante ke baad call kro ...
phir 18th april ko phone kiya toh bolta hai ki system down hai 24 ghante ke baad phone karo ...

phir aa 19th april ko call kiya toh bolta hai ki sir aapke main love tips activated hai iss liye 30 rupees cut huye hai ...
maine kha ha pta hai issko band karo or mere 30 rs waapas do ...customer care ne band toh kar diya but mere ko 30 rs nhi mile ...
phir maine 1 ghante ke baad call kiya toh bolti hai sir aapko balance waapas nhi milega aap ne he suru kiya tha iasa bolne lage CUSTOMER CARE waale ...

phir maine senior ko call do toh woh bhi mana kar diya ...
so main yaha bahut umeed le ke aaya hu neri request IDEA CUSTOMER waale nhi le rhe ulta bol rhe hai ki "last month main aapka devotional pack activate ho gya tha toh ussko band karvaya tha toh iss wajhe say 30days ke baad he koi complaint register karva sakte ho aap "
...
ab yea kya baat hui agar aap log balance apni marzi say cut karogay toh ham toh complaint karengay na
ek mahine main do bar balance cut kar diya aisa 1st tyme hua main last Ek saal say yea number use kar rha hua ab mere paise nhi waapas huye toh mujhe majburan yea number ko port karvana padega ...

MY No. [protected]..

IDEA activate Mobile Box on my phone and cut 75 rupees..two times on 25 and 26 April 2012 continuously...i also call on costumer care and deactivated the first service.( deduction)..but on 26 April again 75 rupees deducted without any my response..... i want my total balance 150 rupees return

Idea Cellular — Money deducted without informing

Dear Sir/Madam,

My mobile balance is deducted without informing me. I dont know which service they have activated on my mobile. When I made complaint to customer service center they have disable all extra service for my mobile.


But they have not refunded my money which is deducted by them. Aproximately they have deducted Rs. 25 - 30 from prepaid mobile.
They can check the record that I have not made any request to activate any service from my mobile directly or indirectly.

Please do the needful action and return my money back to me.

My mobile number is : [protected]

Regards,
Maruti Baban Tonde

Idea Cellular — Balance is deducted without informing me about any service activated

Dear Sir/Madam,

Inspite of my last complaint about deducting near about Rs. 25/35 my balance money from my mobile [protected] without informing me again they have deducted about Rs.10 from my mobile for the service which I have not requested to start.

I am fade up with IDEA CELLULAR service. I want to discontinue with Idea services in the future from right now.

My request is to look into this matter immediately and pay back atleast Rs.35/- (Idea Celluar : please calculate right amount since last four week for any services which you have activated) to me.
Also I don’t need any services from your company.

Your service is awkward, your customer service center are . Please disconnect my services and return me money back.

Regards,
Maruti Tonde

On 23/02/2012 any 'did you know' service was activated on my cell ([protected], service provider idea) without my consent and 30 rupees were deducted. However a sms was sent to me that the service is activated and 30 rupees are deducted and to deactivate it do this, but at that time since neither i checked that sms nor my balance and hence i did not come to know about this deduction. Same happened at 20/03/2012 when this 'did you know' service was renewed at the cost of 30 rupees and conveyed through a sms on my cell. Again since neither i checked that sms nor my balance and hence i was unaware about all the deductions. However the service was activated on my cell phone but i was unaware that this is taking cost of 30 per month. Same thing happened at 04/04/2012 and as usual i was unaware because of not checking the conveying sms or my balance. One sms is in my inbox dated 20/04/2012, in which they are conveying that 'did you know' service will be activated in 3 days at the cost of 30 rupees per month, to deactivate do this and again they renewed it deducting 30 rupees and conveyed it through sms on 23/04/2012. Another sms dated 20/05/2012 says that service will be renewed in 3 days at the cost of rupees 30 per month and to deactivate do this and then when the very first time i checked my balance which was very low i checked all sms carefully and i came to know all about these deductions. I complaint to customer care and said them to deactivate all services for lifetime, my complaint no was 1-[protected], but this complaint was not resolved. As a result when i again recharged my cell with a balance of 14 rupees, they deducted 10 rupees for renewing 'did u know' service on 09/06/2012 without a prior notice. I again complaint them today on 09/06/2012 and my today's request no is 1-[protected], however this complaint is resolved but the customer care officer (male) told me that my 10 rupees amount will be refunded. I waited but the amount was not refunded. I again called customer care at the same day; this time the customer care office (female) told me that the previous customer care officer did not file any refund complaint on my number [protected]. Because of them i have lost my 130 rupees balance yet. I request you to please take immediate action against them and refund me my 130 rupees balance. I have all sms in my inbox.

Idea — without my request they start a service on my cell and deduct my balance

without my request idea start a service on my cell which I don't want
after contact to there customer executives they talked very rudly and refuse to back my
deducted amount which is 10 Rs. my number is [protected]. I need u r help.

Hi My name is Roshan Jadhav, My Idea Mobile No is [protected], I am using ideas services from last so many days, today i got sms stating that "Thank you for downloading Chinta ta ta chita chita from shortformats, you have been charged Rs. 20" , but i have not done that transaction after confirming with CM service, first officer who took my call MR . Atik Sayyed told me that they don't have details about the same, so i asked him to transfer the call to Manager then he said no manager is available on the floor which is wrong thing, after insisting he transfer the call to one another guys whos name is Sunil Jadhav, but while talking to him i understand that he cant be a manager because even he cant speak english... he put me on the hold for approximate 20-25 mins... is this the cm service IDEA is providing ????

Dear Sir,

We wish to inform you that the recharge of Rs.20/- has already been updated for your Idea account on dated.20th June 2012. For further assistance, kindly contact to our Idea customer care helpline.

Regards,
Ideacellular

IM using idea sim from 3 years... they had one old internet pack called simply enjoy worth 50/Month.Everyday 1 and half rupees used to be deducted as per plan.I used it for approx 1 and half year..after that, they stopped the plan..but they kept on deducting balance I.E 1 and half rupees everyday since 1 year approximately even though the service was stopped...
I have called customer care atleast 4-5 times a week since then, but to no avail.. they say they will forward to supervisor, I have spoken to about 10 supervisors, everytime they say we know your problem, will personally handel your number with technical team and all and your problem will be resolved within 48 hours..but balance deduction didnt stop..some people respond so harshly, and everytime I call, I have to tell the whole story from start..
they asked me to message to some numbers, I DID everything but no solution...once they refunded 25 rs but they said they are unable to deactivate the service..IM fed up of calling them again and again...ive lost approx 600-700.IM thinking of porting my number.. but I want to know y this problem wasnt solved..kindly help

mr karthik brs has posted same problem: https://www.consumercomplaints.in/complaints/idea-cellular-hassan-hassan-karnata...⇄

Dear Sir,

We wish to inform you that we have thoroughly check your Idea number account details and we are unable to found any wrong deduction from your Idea account. For further assistance, kindly contact to our Idea customer care helpline.

Regards,
Ideacellular

Dear sir idea deducted my balance many times. After many comlaints they do'nt solved my problem. They deducted my 90rs. My mob no is [protected]. Comliants no are [protected] & [protected]

sir my friend yogesh jadhav using idea mobile sim his number is [protected] sir but in last 15 days his balance was deducted 2 times each time his balance was 110 rs means total 220 without giving proper notification so please give my refund,so please help me
thak u.

Dear Sir,

We wish to inform you that your complaint for wrong deduction related issue has been initiated with us; under reference number 1-[protected] and you shall hear on the same at the earliest.

Regards,
Ideacellular

Dear Sir,

We wish to inform you that your complaint for Wrong deduction related issue has already been resolved to your satisfaction. For further assistance, kindly contact to our Idea customer care helpline.

Regards,
Ideacellular

I had 56 rs in my balance and was deducted without any reason...
I made a complaint on 31st jan...
the company told to give response within 48 hrs..
But no result came till now...
the company even dont have the answer as to y the balance was deducted...
the customer care executive namely mamta and kalpnaben gives very rude answer...
I request u to bring solution as early as possible...

Hi This is prerna i want to switch my Idea services to Aircel please suggest how to do that.

hi, I want to switch my idea number to aircel now please suggest how to do that. thanks

balance deduction after the recharge successful and activation message for gprs usage. custumer care not responding. plz help me in getting back my 95rs.

Sir,
I am Bowan ray I have idea sim in which I got proper service till last month but from previous 2 weeks they are deducting my idea account balance as 5 Rs or 10Rs in a day without any notification .
When I asked to the customer care they told me for some days that they unable retrieve any data of my idea account and every time told me to call 6 hours later but when I call again to customer care then again they the same process fot ignoring me to give the proper information about four days passed like this but they didn't provided me the information.
I am not understand ing that why them are deducting my precious balance if they they are deducting the balance atleast they should provide the notification message.
And today the biggest of the biggest of them. i have activated my idea train 2g internet pack of rupees 25 I got the conformation message of that it is of 500mb and valid for 7days after surfing about 45minutes or one hour of net access I was unable to surf anymore then I switched off my android turned it on and reconnected to internet but am facing that problem till now then I checked my data balance it said that you haven't have any data pack activated then I again called customer care then told me that you haven't had 2rs of balance to access the net but that doesn't have mattered for my surity I have recharged my account with rs 10 after that I have tried to connect to the internet but the same problem was happening to me I am getting tiered out of this .
So this is my humble request to you that please help me .
And get me out of this.

Idea Cellular — sim not functioning

sir i purchased new 3g idea sim for samsung grand quattro mobile net.i tdid as i got the message but it didnt work...upset help please no is ; [protected]