[Resolved] Idea Cellular Ltd. — My mobile number given to someone else without my consent
I am not able to use my mobile number [protected] from IDEA Cellular’s now as it is giving me SIM registration failed. This number is with me for more than 7 years now. I called up the customer service on [protected] also but the only response that I got was that the details are not available at present, please call again tomorrow.
I had made the 1 time payment for the number [protected] so that I have a lifetime validity with zero rental for this number. The last bill that I paid for this number was for the amount of Rs. 60/- on 7th April 2008 at Cellular Concepts office in Nagpur. This Invoice Number was[protected] Invoice Date 21st March 2008 and the account number is 1.21219417. The number is registered under Mr. Roshan R Saraf, Flat no. 201, Silver Oak, Raj Nagar, Katol Road, Nagpur – 440013, Maharashtra.
After this bill (Period 21st Feb 2008 to 20th Mar 2008) I have not received any bill till date. When I called up the customer service then I was told that my number is registered under some other person. I asked the customer service person as well as their customer complain email id ([protected]@idea.adityabirla.com, [protected]@idea.adityabirla.com), how is possible to give my number to someone else as I have not given any authority to surrender / close my account / connection, also I have not received any communication from IDEA regarding the closure of my connection, the only reply is “we once again regret to confirm that we shall be constrained to provide you with the same number.” Without any other explanation as to how this is possible
Complaint marked as Resolved Aug 14, 2020
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