Dear sir,
I would like to tell you the exact situation that what exactly happened and under what circumstances.
I spoke with one of your representative regarding taking up an idea connection, (rep name Ashwani mob no: [protected])
Some of the connection which was taken up by us was only for the purpose of getting GPRS activated on the handsets.Since then I have been chasing up with idea customer service to get the GPRS connection activated speaking with one of the floor support officers in idea I gave a call to ashwani from whome we took up with those connection and he assured that it will be done, sine I had lost faith on him I requested to speak with his team leader Anil (mob no:[protected]) and he said the same thing that don’t worry sir I will make sure that within 24 hrs yor GPRS connection gets activated, on top of it I received a call from Anil(T.L) On 1st may 2008 stating that we have forwarded some exceptions regarding GPRS activation and your name is in it, however if there is no approval for the same in that case I will provide you new idea connection with GPRS !!!...
we asked how is it possible he replied that idea connection is being provided to MARUTI UDHYOG employees I just require your license photo copy and leave rest to me, I was shocked with the answer and understood that whome I am dealing with since then I stopped speaking with AnilAshwani .
I came to know about Rahul (mob no:[protected]) and till 7th may 2008 I escalated the case to him and on the last day I got a response from him that I am being transferred to other dept and your case has been looked up by Amit(mob no:[protected]).
i spoked with flooor support officer named preeti and more of them earlier she told me that we have rec the fax and we will get back to you tomorrom by 10:30 am no one called up again I had to chase up with amits no (mob no:[protected]) and after that I have been chasing up with amit to get GPRS activated .
Since then he has been following it up for me.
Talking about Amit he has been reasonable and to the point I personally don’t know about his designation but do know that if he would have been granted authority he would have rectified the issue in first conversation, his willingness and commitment does show
"Nothing in the world is more dangerous than sincere ignorance and conscientious stupidity."
At the end I would like to say that it has been far long a worse experience of my life with idea at least if we cannot change it we should try to improve it for mere future as it’s a perception based industry .
“The significant problems we face cannot be solved at the same level of thinking we were at when we created them."
mean while i had a word with Amit and Amit told him that the gprs is being activated till 5PM a false commitment and it didn’t got activated basically false commitment recorded by me and can be presented in court of law in case or further escalation .
We have got 27 recorded conversations with idea till now in which you will find many false commitments being made to up this is utmost nonsense and needs to be addressed at priority basis.
I will like to ask, isn’t a million dollar organization capable enough to fulfill their commitment?????...
"Sometimes it is not enough to do our best; we must do what is required."
pls do something about it as it involves many connections sold on false comittment
as if for now recently i have rec call from one of the manager that we can provide you unlimited gprs for 250 rs not ess than that however i want to get waht is written on the pamplet which was provided to me and i simply request the concerned authorities to fulfill what they have comitted
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