[Resolved]  Idea Cellular Ltd. — Poor Network Coverage

Idea — Poor Coverage

Sir,

This is to bring to your kind notice that I, Subhajit Ghosh, resident of Samar Sarani, Kestopur, Kolkata -700102,Mob : [protected] had bought a IDEA Netsetter with the hope of better service on 20 th Mar,2010, from your Idea outlet in Kankurgachi, Kolkata. The personnel inside that outlet told me that the upfront speed will be 236.8 kbps, & i will get approximately 60 kbps, they also told me the service is excellent & i will be getting roaming coverage with superb speed in all over West Bengal. I have a scanned copy of purchase bill attached herewith for your ready reference. But I am sorry to say that I am not getting anything at all at Sodepur,WB -700110 where the connection is made with the computer -connection is failed.
You are requested to take immediate steps to mitigate my grievance.
As the matter brooks no delay this may kindly be treated as URGENT.

I am enclosing the hard copy to consumer protection cell/ consumer forum in West Bengal for speedy mitigation of my grievance.
Thanks and regards

Dear Customer,

We tried to call you on your alternate mobile number [protected] and main number [protected]; but the contact could not be established. Thus we request you to kindly contact to our Idea customer care helpline for further assistance.

Regards,
Ideacellular

Dear Sir,

We wish to inform you that your complaint forCoverage related issue has been initiated with us; under reference number 1-[protected] and you shall hear on the same at the earliest.

Regards,
Ideacellular

Myself Pinaki Konar. I am suffering for poor netwok due to this reason I can even call. My Idea mobile no. is-[protected]. My alternative cell no. is-[protected]