[Resolved]  Idea Cellular Postpaid Corporate Plan Cug T582 — Call charged rate and delay in service

I am existing post paid customer of IDEA Cellular Company in Pune Maharashtra under T-582 CUG plan (corporate plan for Tech Mahindra Ltd employee call charges [protected]@per min (STD & LOCAL) for initial 449 min. per month)I have received the bill for the month of FEB-2008 however there are many discrepancy in bill.

I am highlighting some details which are wrong as per my perception and many more calls are charged at same rate and that should be charged [protected]@per min as per the plan.


Sr. Date Time Number Band Duration Pulse Call charge
1 8-Feb 14:12:33 [protected] P 0:12 1 0.40
2 8-Feb 19:27:09 [protected] P 4:56 5 2.00
3 7-Feb 22:55:27 [protected] P 8:22 9 11.25
3 7-Feb 22:55:27 [protected] P 8:22 9 11.25
4 7-Feb 22:05:26 [protected] P 3:11 4 5.00
4 8-Feb 9:49:31 [protected] P 18:12 19 23.75
5 7-Feb 22:16:48 [protected] P 3:17 4 5.00
6 18-Feb 22:21:10 [protected] P 11:48 12 12.00
7 26-Feb 22:04:22 [protected] P 11:27 12 12.00


ISSUE 2) Regarding change plan

On 25-Jan-2008 I dropped a mail from offical mail id to change the plan on my mobile no and that shold get activated within 48 hrs of time period
but company intenally delay in service and changed my plan to T-582 CUG on 8th of March 2008 (after 15 days ) that cause huge amount diffrance in
my bill amount.

Recently I have given a plan change request because T-582 CUG plan (corporate plan for Tech Mahindra Ltd employee call charges [protected]@per min (STD & LOCAL) for initial 449 min. per month) changed to T-623 CUG plan by IDEA Company for that I given a request on 25-Feb-2008 which not yet served after 19 days.


I have already initiated a complaint against my idea cellular customer care and services.