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[Resolved]  Idea Cellular Prepaid Connection — deduction of money without my knowledge

The voice chat service of idea connection got activated on its own.Charges were deducted for the same without my knowledge.Deactivation charges were also charged.Customer care executives highly non cooperative.
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Aug 14, 2020
Complaint marked as Resolved 
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Idea Cellular — providing service without my knowledge

About six months back Idea Cellular installed a ring tone without m knowledge and aproval.They started dedudcting Rs 30/ permonth even after great pertuation they not removed this ring tone.Today I got a message from Idea that activated Shanaz Hair Care. I neverreqested for this service nor I want it.When I contated their Custermer Care they Nothing can be done about it.

Idea prepaid connection — to deduct balance without any base

my balance is deducted without any base and not giving me any satisfaction. No body in staff can tell me for what they deduct my balance.
I am having cellular facility bearing # [protected] since long which recently got parepaid since I become fed up with the post paid facility.
Now, it has been observed that my cell is not having outgoing as well as incoming facilities and unauthorited deducitons are being made.
Please check the record and let me know the status of the complaint.
SUKHDEV SINGH.
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I am haing cell having pre-paid mobile facility bearing # [protected] and the amount are being deducted many a times.
Today, I lost my cell and made a number of efforts over [protected] to inform lost of cell with SIM but to my dismay I could not be able to coneect to customer care and result into this commulnication.
Please withdraw outgoing facility immeidately and shall contact your good self in due course.

Idea Cellular — deduction of money from prepaid without my knowledge

Dear Sir/Madam, I am a subscriber of Idea cellular. My mobile no. is [protected]. I have a postpaid sim. Recently it has come to my notice that idea has deducted Rs.299 from my account without my knowledge. When I enquired at your customer care centre, I was told that the amount was deducted under a scheme where I will be charged 50 paise for my outgoing calls .I have time and again told your representatives that I am not interested in any of your schemes. In spite of that money was deducted from my account. Kindly refund the money to my account immediately . Otherwise I will be forced to take legal action .

IDEA CELLULAR/PREPAID — DEDUCT MONEY WITHOUT MY KNOWLEDGE

MONTHALY RS 30/-ARE BEING DEDUCTED FROM MY PREPAID NO.[protected]. PLEASE STOP DEDUCTION
THANKS
MONTHALY RS 30/-ARE BEING DEDUCTED FROM MY PREPAID NO.[protected]. PLEASE STOP DEDUCTION
THANKS
sir,
my moblie no. is [protected] and my problem is :
they have send a msg as i opned gprs is opned and my balance is dedcted 55rs and when i call on coustumer care they started saying tht u have downloded wallpaper . But no wallpaper was downloaded while i didnt got any save option .
this is done so many times nt 1ce i have lost 500 to 600 rs in idea
sir plz make me my money refund ...
sir,
my moblie no. is [protected] and my problem is :
they have send a msg as i opned gprs is opned and my balance is dedcted 55rs and when i call on coustumer care they started saying tht u have downloded wallpaper . But no wallpaper was downloaded while i didnt got any save option .
this is done so many times nt 1ce i have lost 500 to 600 rs in idea
sir plz make me my money refund ...
I have call at mb. no.# [protected] after 2300 hrs. having Rs. 19 STV voucher but the deduction of Rs. 26 against my balance. Please clarify the meaning of free minutes under this category.

You are also requested to refund the aforesaid amount alonghwith Rs. 19 which have been deducted for STV charges at the earliest & discountinue hidden tarrif Rs. 19 STV.

This is injustic to customers & you are promoting by sending such SMS. Please don't send such SMS without full details, hidden area must be disclose prior to give your product to customer.

awaiting an early refund otherwise will take nessary action.

Regards,

Lata Gupta
I have call from my moile no. # [protected]at to mb. no.# [protected] after 2300 hrs. having Rs. 19 STV voucher but the deduction of Rs. 26 against my balance. Please clarify the meaning of free minutes under this category.

You are also requested to refund the aforesaid amount alonghwith Rs. 19 which have been deducted for STV charges at the earliest & discountinue hidden tarrif Rs. 19 STV.

This is injustis to customers & you are promoting by sending such SMS. Please don't send such SMS without full details, hidden area must be disclose prior to give your product to customer.

Please check the record and awaiting an early refund otherwise will take nessary action against such complaint.

Regards,

Lata Gupta

Idea Cellular — Without ring call is connected

Sir i am user of idea since 2 years
now a days when i call to any vodafone custumer then there is no ring will ring but call is connected and
my balance is also dected.
Help me please
Mobile :-[protected](UP east)
Indrajeet
SIR, I RECHARGE MY ACCOUNT ON 29SEP.09 OF AMOUNT 25RS AND DO ONLY ONE CALL FOR 1MINUTE AND WHEN I SEE MY BALANCE IT WAS ONLY 1.34RS I IMMEDIATELY CALL TO CUSTOMER CARE, THEN HE TOLD ME THAT I HAVE ACTIVATE ''ENGLISH GURU" BY DIALLING *999*8#.SIR I TOLD HIM THAT I DO NOT ACTIVATE ANY THING, BUT THEY TAKE MY CALL ON HOLD.AND AFTER THAT THEY CUT MY CALL.
SIR I WANT MY MONEY BACK BECAUSE I DIDNOT ACTIVATE ANYTHING NITHER BY DIALLING*999*8# NOR BY YOUR CALLING? MY CELL NO. IS [protected]
SIR PLEASE TAKE ACTION IMMEDIATELY
THANKING YOU
Delhi Dated the 29th, October, 2009

I am having Pre-paid Idea Cell Phone No. [protected] at Delhi. I am much surprised that the IDEA Cellular Ltd. has been duducting Rs. 30.00 (Rupees thirty only) per month for IZ - 55456 Shahnaz Hussain Hair Care Tips without my concent or agreement. The Companies Help Lines 4444, [protected] do not have any option to stop such unwarranted and fraudulent deductions from the account / subscription / recharge money of the customer. Such a practice of the Company may plese be stopped and the amount, so deducted be credited my account.

This must be done within 15 (Fifteen) days failing which I shall be contraint to take appropriate action at the Risk and Cost of the Company (IDEA Cellular Ltd.)
my mobile no. [protected] dated[protected] deducted rs.10/- from my mobile no then dated[protected] &[protected] rs.5/- deducted from my no. so pls tell me about.if any service provided to me cancelled immediatly. tank you.

Idea — losing money without connecting phone

i lost money many times while miscalling to china frm idea sim card,but ddnt get the calls in china not he done any divert set up in his mobil,4 times they refund me back,5 times not in that 2 times call summary take more than 5 sec,in their option no refund if time more than 5 sec,but in my last cal it tak only 1 sec but they r not ready to refund me back,so i m too worry now i ddnt miscal frm my cell.all its cheating me,i asked them if there is any prblm 4 china connection they replied not at all.How wil believe this how can i misscal.mine no [protected]
Sir,
Every Time Deducted Rs.Some Time For Chit Chat, Some Time No Message Get But 20-30 Rs Deducted Without Any Information.Why He All Time Doing This Thing.on 28 Dec.12:00 O'Clock I've 3-4 Rs.From last 10-20 Days.Then I'm Doing 1 mesg.My Balance Is .98 Paise.Then I Recharge 25 Rs.& Got 21.98 Rs .Again Doing 1 Mesg.I've Got 19.38 Rs.After That I'm Not Doing Any Thing But Morning I Receive Deduct 7 Rs...2 Times And 2 Rs For Chit Chat.My Balance Come To -98 Paise.Again I Recharge From 50 Rs.Nothing Do Neither Call Nor Message But Today I've Got 19.93 Rs.I've Not Got Any Message.After 2 Hours Again My Money Is Deducted Without Any Information.Balance Is .98 Paise.Why Do Like This .Customer Care Not Supporting For Any Issue...Please Remove Me All Services Which Is Monthly, Weakly, Or Daily Deduction For Any Things.
My Phone No Is [protected]
I have a IDEA prepaid no. [protected] but as soon as I get it recharged a sum of Rs. 30/- are deducted from the recharge amount. I went to the local agent but they refused to do the needful. Pl. suggest should I continue with it or get another one. thanx
My name is Neelam and this Connnection taken on my husband name Deepak. and idea customer has deduct my balance unchargable agains the GPRS Services that is I have been deactivate. after eleven days i call to idea customer care many times but customer care services is very poor show he has not support to me for deactivate service. now i am disturb from customer care. It is very wrong that idea customer care service is not good for idea customer
customer care executives are rude, non-cooperative and hostile attitude towards customers.

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    Idea Cellular
    Customer Care Service
    Customer satisfaction rating
    60%
    Complaints
    16224
    Pending
    1924
    Resolved
    8740
    Idea Cellular Address
    Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
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