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[Resolved]  Idea Cellular Prepaid Connection — Worst customer care support

-____________________________________________
From: R P Shukla [mailto:rp.[protected]@genus.in]
Sent: Monday, February, 2008 03:10 PM
To: 'Customer Care (RAJ)'
Cc: '[protected]@yahoo.com'; '[protected]@bol.net.in'; 'grievance.[protected]@idea.adityabirla.com'
Subject: RE: Poor services of customer support of IDEA Cellular - [protected]

This month again I have not received the phone call details of [protected] inspite of writing several times and talking to customer care executive and doing SMS. Since Idea Cellular has failed in giving the call details in my email ID also I have made request to customer care on 14th Feb 08 (communication ID[protected] to surrender my mobile connection. They have asked me reason of surrender, I told them because of poor customer service support with detail briefing of past experience. Customer care executive has told me that he can consider the surrender of connection provided I say that services at show room was poor. Since I was not convinced with his opinion then he has told me that he will not accept the surrender request.

Then I called up at [protected] on 14th Feb08 to collect the cheque as 15th Feb 08 was the last day for the payment. Mr Diwakar has told me that on 15th Feb he will collect the cheque. On 15th Feb 08 when he has not come I again called him up and he has told me that due to his personal work he could not come and after two to three days he will collect the cheque and the late payement charges will not be applicable. I have also made request to bring the form to surrender the connection but till date neither he nor anybody else has come to collect the cheque.

Pls discontinue the services of [protected] and send the balance amount to be paid. From my side I have surrendered the connection on 14th Feb 08 thru my communication ID 13019831. This is my request as I do not have time to write mails and run around Idea Celluar show room.


Regards,

R P Shukla
____________________________________
From: R P Shukla [mailto:rp.[protected]@genus.in]
Sent: 21 January 2008 18:18
To: Rajat Mukarji; Customer Care (RAJ)
Cc: [protected]@bol.net.in; [protected]@bol.net.in
Subject: Poor services of IDEA Cellular

Dear Sirs,

Due to regular follow up and lucarative plans with commitment of good services by "Idea Cellular" marketing executive I have taken the mobile connection .
-First month I have received the bill with full call details in which I have seen few descrepancies. I have called up the in customer care regarding the descrepancies but from customer care I got very poor response. Then I called up to the marketing executive who has given the connection and shown him the descrepancies. He assured me that next time these descrepancies shall be taken care. Since amount was less I have ignored it and did the full payment.
-Second month- I have received the bill without call details. I made the request for call details and also informed to customer care ( communication ID[protected] but nobody from the idea customer care has responded to my below mentioned grievences. I was getting regular calls from the Idea Cellular for the payment of bill without giving the bill details. Most of the time I use to be in my official meeting and in roaming conditions which use to be very irritating. I made request to the caller to cut my connection and come with full and final amout to settle the account. All these comminucation was waste and finally I paid the amount thru cheque. The person who came to collect the cheque has taken my email ID and told me that thru email he will send the call details which are free.
- Now this month till date neither I have received the bill nor the call details in my email ID. I am getting the regular calls for the payment of bill. I have told them to send the bill so that I can pay the amount and caller will tell that they will send the bill. Now today is 21st of the month but I have not received the bill.
In the month of Dec 07 I have got some problems in my mobile internet setting and I have wasted 8 to ten days to get the setting again. The customer care tells to call at 3434 and from 7am to 12.PM(night) lines are always busy. Then I visited to Idea Cellular office two times (mobiles setting and laptop internet setting). Now you can see due to poor services I have wasted my petrol, time and paying the bills without using the services due to worst customer support.

This is my request to Idea Cellular that I do not have much time to attend the baseless calls and writing mails to complain regarding the poor services every month.

Since services of Idea Cellular is getting bad to worst and harassment from customer care every month, it request you to send the full and final settlement and cut my connection.

Regards,

R P Shukla


CC: Mr. SS singh (D.G general) / Mr. B.R Sharma
[protected][protected][protected][protected][protected]-------

Sent: Saturday,15th December, 2007
Subject: Communication ID 10722250

From last ten days I am requesting to Idea representative who is asking for the payment of bill, to provide me call details but he has not provided till date and making calls to me to pay the bills. How do you expect to pay the bills without knowing the details?

One of my colleague Mr Ravi Shankar Singh ([protected]) has told me that Idea Cellular has charged ISD charges in place of STD charges in few calls. By mistake Idea Cellular has send the detail bill in his email address from where he was able to see the mistake. Lateron Ravi Shankar has spoken to Idea representatative and which got corrected. I try to verify the detail bill(phone no details) for the month of Nov07 in internet but is not available. I am not able to verify the call details which is very disappointing. Response of customer care executive of Idea Cellular is worst so far I come accross till date.It looks that response of customer care executives/ officers are not recorded neither monitored. Idea Cellular sales executive will present good plans, schemes and commitment for good services and being having two mobile connection(reliance and vodafone), I have taken the connection of Idea Cellular. But becoming an Idea customer is horrible at each and every step when talking to for any solutions or issues.It looks customers are burden to Idea representatives. Going under such horrible and painful interaction with Idea Officers/executive I want to surrender connection if you can not provide the bill details. There are so many problems in life and not inerested to have one more problem of "Idea Services".

Regards, R P Shukla ([protected]@yahoo.com)
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Aug 13, 2020
Complaint marked as Resolved 
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my account balance is automatically deducted why ?
i want details abt that regarding [protected] number
i am idea prepaid customer from last 5 years but i switch to another cellular service because of poor service.
Quite Surprised, with all the above comments. I ambased in Goa, and using Idea Connection last 4-1/2 Years. Till date I had issues with Call Center and least co-operation from Customer Care Offices but my issues was resolvd with little bit pain.

Coverage, Call Connectivity, outbound call details etc all things are billed as per the bill.

Best thing is that till date i faced wrong billing 2 times and in both of the times i was given discount and adjustments.

In any case i rate idea to the best network and in service atleast in Goa, compared to other operators.

Every one has there own views.

My personal suggestion to all Post Paid users
1: Buy a connection from a sales agent but do not listen to there lucarative plan
2: Different Tariff Plans and add on Packages do not get explaination from call center but take it from a Local idea care office or a franchise idea care center which is reliable.
3: After activating any add on package wait for the bill after activation, later utlise the plan to its full capacity.

These are simple tricks what i used and have no complains for Idea Service.

Regards

Raj
Jokes Portal : http://khushiwebworld.com
hello sir i am using [protected].and i am receiving very volguar and bad words meesages from the following number [protected].it is using my family members kindly solve this problem.i have given id proofs as my driving license for my number.
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My sim is blocked last two weeks I want my PUK number
The Call centre number given is never reply back, , the services rendered and the taxes collected from the consumers is for the services is to be rendered, which is never adhered, To say frankly, that you (the MNC's feel) the customers are granted and they will tolerate everything, ofcourse, but there is a limit. Don't take it as grantend. I want to get a reply and the detail of my bill statement within 48 hours with briiefs of my calls. Or else I will defenitely spread the message, that IDEA CELLUEAR PREPAID is cheating people and taking money from our pocket,
MY Pre Pid No: is [protected], Which can be verified from your call centre No:[protected], Moreover I will be taking it to the court since you have assured it 24/7 services.

idea cellular/icard — misleading by customer care

sir,
I am a customer of idea prepaid(icard).I got a message of an offer (idea to idea 30 [protected]@ RS 2 per day )I accept the offer, after that I deactivate that offer with the help of customer care, they mislead me and I lost my plan
ijust want to activate the night pack on my sim, i recieved a sms saying that --- the night pack will be activated in 48 hrs, n a monthly rental of Rs.60 will be deducted from your account, but still niether have they deducted the amount nor have they activated the night plan, n dont even know how to contact the customer care evecutive although i have checked all the menus from call centre, please help me out as soon as possible.
hello sir,
I m quite surprized to recieve daily a message that says " Dear customer, An amount of Rs 1 has been deducted from your account towars SMS to special 4 digit number" . but i didnt send a single message to the special 4 digit nos.
Result ing in which IDEA is deducting daily 1 rupee from my post paid account . can any one help me in this regards.
my no is "[protected]
hello sir,
my account balance is automatically deducted daily, why ?
i want details abt that regarding [protected] number
i am idea prepaid customer from last 4 years but i switch to another cellular service because of poor service.
I want to activate call waiting for my mobile [protected]. Can somebody be of help.
Rgds!
My Cell Has Loss Please my nomber is blocked ([protected])
My Cell Has Loss Please my nomber is blocked ([protected])
my account balance is automatically deducted why ?
Mobile No. is [protected].
Sir

I have recharged 125 vouchar for reducing call charge for three months Idea to other mob, in the number of[protected],
but I am charged, idea to other 1 Re, idea to idea 30 ps. So I humbly request for details[protected] so fast.

Rgds& Thanks
PK Noufaludheen
I did the recahrge thru internet on 19/07/08 but still i DIDN'T GET MY amnT.
This is happening 2nd time with me bcoz of poor services...
And customer care person response are very poor they cut the phone simply without any satis factory answer.

Payment details for Payment Id [protected]



Payee Name : PREPAID MOBILE RECHARGE
Address : EURONET WORLDWIDE INDIA PVT LTD
WEST QUADRANT, II FLOOR,
City : MUMBAI
Zip Code : 400051


Customer Reference : [protected]


Payment Information
Payment Amount : INR 111.00
Date of Payment : 19/07/2008
Debit Account : [protected]
Payment Status : Success

Other Details
Payment Remarks : 0317
my mobile no is [protected], from hyderabad. present my sister is using this no.one o[censored] r customer care executive gave all her incoming and out going calls list to un known person he is missbehaving with my sister.how u r people gives the details with out conferming the right user.i[censored] don't give me a proper response i 'll goto consumer court.
i am johny and my no is [protected].today i was called in your care no around 8 p.m. i was just want too know about my caller tune activation or deactivation but your c care exquative mr.RAJESH.dos't solve my problam and between the call he cut the phone.pls fired him because i am your jenunan customer pls do something...


thanks
Please block my cell immediately...[protected]...some agents of IDEA please mail me or call me ...[protected] is my new number...I am trying to callup IDEa but none are responding..please help the needed.Tahnk you

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