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[Resolved]  Idea Cellular Prepaid Connection — Worst customer care support

-____________________________________________
From: R P Shukla [mailto:rp.[protected]@genus.in]
Sent: Monday, February, 2008 03:10 PM
To: 'Customer Care (RAJ)'
Cc: '[protected]@yahoo.com'; '[protected]@bol.net.in'; 'grievance.[protected]@idea.adityabirla.com'
Subject: RE: Poor services of customer support of IDEA Cellular - [protected]

This month again I have not received the phone call details of [protected] inspite of writing several times and talking to customer care executive and doing SMS. Since Idea Cellular has failed in giving the call details in my email ID also I have made request to customer care on 14th Feb 08 (communication ID[protected] to surrender my mobile connection. They have asked me reason of surrender, I told them because of poor customer service support with detail briefing of past experience. Customer care executive has told me that he can consider the surrender of connection provided I say that services at show room was poor. Since I was not convinced with his opinion then he has told me that he will not accept the surrender request.

Then I called up at [protected] on 14th Feb08 to collect the cheque as 15th Feb 08 was the last day for the payment. Mr Diwakar has told me that on 15th Feb he will collect the cheque. On 15th Feb 08 when he has not come I again called him up and he has told me that due to his personal work he could not come and after two to three days he will collect the cheque and the late payement charges will not be applicable. I have also made request to bring the form to surrender the connection but till date neither he nor anybody else has come to collect the cheque.

Pls discontinue the services of [protected] and send the balance amount to be paid. From my side I have surrendered the connection on 14th Feb 08 thru my communication ID 13019831. This is my request as I do not have time to write mails and run around Idea Celluar show room.


Regards,

R P Shukla
____________________________________
From: R P Shukla [mailto:rp.[protected]@genus.in]
Sent: 21 January 2008 18:18
To: Rajat Mukarji; Customer Care (RAJ)
Cc: [protected]@bol.net.in; [protected]@bol.net.in
Subject: Poor services of IDEA Cellular

Dear Sirs,

Due to regular follow up and lucarative plans with commitment of good services by "Idea Cellular" marketing executive I have taken the mobile connection .
-First month I have received the bill with full call details in which I have seen few descrepancies. I have called up the in customer care regarding the descrepancies but from customer care I got very poor response. Then I called up to the marketing executive who has given the connection and shown him the descrepancies. He assured me that next time these descrepancies shall be taken care. Since amount was less I have ignored it and did the full payment.
-Second month- I have received the bill without call details. I made the request for call details and also informed to customer care ( communication ID[protected] but nobody from the idea customer care has responded to my below mentioned grievences. I was getting regular calls from the Idea Cellular for the payment of bill without giving the bill details. Most of the time I use to be in my official meeting and in roaming conditions which use to be very irritating. I made request to the caller to cut my connection and come with full and final amout to settle the account. All these comminucation was waste and finally I paid the amount thru cheque. The person who came to collect the cheque has taken my email ID and told me that thru email he will send the call details which are free.
- Now this month till date neither I have received the bill nor the call details in my email ID. I am getting the regular calls for the payment of bill. I have told them to send the bill so that I can pay the amount and caller will tell that they will send the bill. Now today is 21st of the month but I have not received the bill.
In the month of Dec 07 I have got some problems in my mobile internet setting and I have wasted 8 to ten days to get the setting again. The customer care tells to call at 3434 and from 7am to 12.PM(night) lines are always busy. Then I visited to Idea Cellular office two times (mobiles setting and laptop internet setting). Now you can see due to poor services I have wasted my petrol, time and paying the bills without using the services due to worst customer support.

This is my request to Idea Cellular that I do not have much time to attend the baseless calls and writing mails to complain regarding the poor services every month.

Since services of Idea Cellular is getting bad to worst and harassment from customer care every month, it request you to send the full and final settlement and cut my connection.

Regards,

R P Shukla


CC: Mr. SS singh (D.G general) / Mr. B.R Sharma
[protected][protected][protected][protected][protected]-------

Sent: Saturday,15th December, 2007
Subject: Communication ID 10722250

From last ten days I am requesting to Idea representative who is asking for the payment of bill, to provide me call details but he has not provided till date and making calls to me to pay the bills. How do you expect to pay the bills without knowing the details?

One of my colleague Mr Ravi Shankar Singh ([protected]) has told me that Idea Cellular has charged ISD charges in place of STD charges in few calls. By mistake Idea Cellular has send the detail bill in his email address from where he was able to see the mistake. Lateron Ravi Shankar has spoken to Idea representatative and which got corrected. I try to verify the detail bill(phone no details) for the month of Nov07 in internet but is not available. I am not able to verify the call details which is very disappointing. Response of customer care executive of Idea Cellular is worst so far I come accross till date.It looks that response of customer care executives/ officers are not recorded neither monitored. Idea Cellular sales executive will present good plans, schemes and commitment for good services and being having two mobile connection(reliance and vodafone), I have taken the connection of Idea Cellular. But becoming an Idea customer is horrible at each and every step when talking to for any solutions or issues.It looks customers are burden to Idea representatives. Going under such horrible and painful interaction with Idea Officers/executive I want to surrender connection if you can not provide the bill details. There are so many problems in life and not inerested to have one more problem of "Idea Services".

Regards, R P Shukla ([protected]@yahoo.com)
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Aug 13, 2020
Complaint marked as Resolved 
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can you please let me know that i can i contact the customer care executive. i m pre paid customer of idea. i want to talk to the customer care executive regarding some problem in my number but your services are not giving any option to connect them...please let me know...
Dear sir,

My mobile no. is [protected] (Shirpur, Maharashtra)
Easy recharge of Rs. 345 was done on 1st Apr'09 on two times at 9:50 PM and 10:06 PM, but the available balance was updated for Rs. 345 only in place of Rs. 690. I have contacted with the dealer but no solution came out. I want clarification on this matter.

I would be grateful to your response and for correction of the available balance.

With regards
Jitendra Kumar
sir my mobile number [protected] help my montly incomeing call number plese
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sir i am not gettin messeges from a the only mobile number [protected]...
my mobile number is [protected]..
please solve it..
i am not satisfied last few month i have gave formalities but my idea number are not in service how many times formalities are writ so set a fance against .my dead mobile number is [protected].
DEAR OFFICER MY COMPLENT IS I RECHARGE MY NUMBER FROM MY ICICI BANK ON LINE RS 333 ON DATE OF[protected] BUT STILL I DIDNT GET MY AMOUNT I ALSO COMPLENT TO IDEA OFFICE MEERUT MY COMMUNICATION ID 77184771...AND MY CELL NUMBER IS [protected]

PLEASE HELP TO GIVE BACK MY MONEY VERY SOON



M SHAHID
SHASTRI NAGER MEERUT U.P
my number is [protected] and i want to deactivated love messages come to my cell, but whenever i call to idea customer care number i get only one response. that, this service is not available on your idea mobile.
My.Number [protected]..Please stop.messages.and calls from idea.Realy its .make crazy.pls do help

emmanuel
hello sir: I Mr emmanuel.Useing idea.Since 15 yrs.i am really.sick of calls.from idea.The calls are[protected], [protected], [protected], [protected],[protected], [protected], [protected], etc etc, , pls stop, calling
thank u sir

[protected]
emmanuel
Dear Sir/Madam,

URGENT REQUEST
I WANT ALL DETAIL OF INCOMING & OUTGOING CALL FROM 1 APRIL 2009 TO 28 APRIL 2009

PLZ MAIL ME ALL DETAIL OF IT PLZ PLZ,
I M WAITING FOR YOUR ANSWER (PLZ SENT MAIL AS FAST AS POSSIBLE)

THANKING YOU

Jayachandran Anandan
My Mobile No.[protected]
Hello Sir,

This is manju, i had prepaid connection no.[protected] from september 2007 & recharged for 2 years.
from last 8 months i am in out of station & swithchedoff my mobile.

rightnow sim is not working. please activate my sim as early as possible.

thaking you sir,



Regards
manjunatha b v
Sir /madam
I wish to stop un wanted calls from idea. so kindly stop this service.
sir / madam
i am mohammad sherief z, I wish to stop unwanted calles from idea . this is my prepaid number : [protected] . So kindly stop this service.
thank u
Hi,

Now i am in roming so I do not call to customer care no.
i want closed my caller tone which is bodare on me. i am fadeup with these.
i purchase idea sim on 7th may 2009. incomming call not receive any local land line. my mobile no-[protected]
thank
I am Idea prepaid customer from last 6 months having no.[protected]. I am getting around 20 calls daily from Idea about schemes/ring tones and other services and equal numbers of SMS for the same matter. It is highly irritating and disturbing. I don`t know how to stop this.I have tried all the customer care nos. In none of these nos. customer support excutive appears to get my complaints. Please help me regarding this.
Last month Rs.30 was deducted for sending love messages without my request for this service. I don`t know where to register all these complaints. Please help me.

Regards,
Sunil, Kalkaji.
dear sir, maine idea ka number liya hai [protected] usme jero balance batata hai maine idea celluler amaapara main complan ki kintu abhia bhi mainace balance aata hai please bataee ki aish kyon ho raha hai is numbe main jo bhi service activaee hai use deactivet kane ki kripa kae Thankyou
i make a recharge of rs. 50. today. but have not yet added of that talktime .i got sms of recharge successfully. plz noticed my complaint. thank u.

Idea Net Setter — Worst network and worst custommer support

Dear Sir/Mam

It may please be noted,

1.I have purchase a net setter device and paid rent for unlimited surfing on 16-05-09. i.e Rs.749 At the time of purchase, i was told that i 'll be getting 120kbps downloading as well as browsing speed . It is my grief that i'm not getting half of the quarter of the promised speed . When i tried to contact custommer care i have notice that my Mob No. has been blocked to lodge the complain. I got the luck to hear only promotional advertisement as many as 20 times this cause me to annoied with Idea Cellualr not only this custommer care executive didn't reveled communication No. to me I Know One Deepika who has accept my call and misbehave me by her statement iguessed that she is a team leader of executive..It is my bitter experience that the executive of idea without hearing all the matter they use to disconnect the call. I'd like to know is it true justice . Why I should not surrender the Said Net Setter to the Co.? I 'd like to know why i've been treated as a Culprit? Please let me Know the process to surrender the Net setter I'm ready to surrender the chief executive or Managing Director of IdeaMr Aditya Birla Sir unconditionaly with my due regard and thanks ., It is my earnest request to forward a copy of this letter to him also.We have given our heartly support to Idea by seeing only Birla's

A Victim

.
Santosh Kumar Pandey
Custommer
Contact No.[protected]
Ref. My Net Setter No.[protected]



N.B A Copy Of this letter has been saved for my future reference
Please block my cell immediately o[protected] my cell have lost so please do it fast

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