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[Resolved]  Idea Cellular Prepaid Connection — Worst customer care support

-____________________________________________
From: R P Shukla [mailto:rp.[protected]@genus.in]
Sent: Monday, February, 2008 03:10 PM
To: 'Customer Care (RAJ)'
Cc: '[protected]@yahoo.com'; '[protected]@bol.net.in'; 'grievance.[protected]@idea.adityabirla.com'
Subject: RE: Poor services of customer support of IDEA Cellular - [protected]

This month again I have not received the phone call details of [protected] inspite of writing several times and talking to customer care executive and doing SMS. Since Idea Cellular has failed in giving the call details in my email ID also I have made request to customer care on 14th Feb 08 (communication ID[protected] to surrender my mobile connection. They have asked me reason of surrender, I told them because of poor customer service support with detail briefing of past experience. Customer care executive has told me that he can consider the surrender of connection provided I say that services at show room was poor. Since I was not convinced with his opinion then he has told me that he will not accept the surrender request.

Then I called up at [protected] on 14th Feb08 to collect the cheque as 15th Feb 08 was the last day for the payment. Mr Diwakar has told me that on 15th Feb he will collect the cheque. On 15th Feb 08 when he has not come I again called him up and he has told me that due to his personal work he could not come and after two to three days he will collect the cheque and the late payement charges will not be applicable. I have also made request to bring the form to surrender the connection but till date neither he nor anybody else has come to collect the cheque.

Pls discontinue the services of [protected] and send the balance amount to be paid. From my side I have surrendered the connection on 14th Feb 08 thru my communication ID 13019831. This is my request as I do not have time to write mails and run around Idea Celluar show room.


Regards,

R P Shukla
____________________________________
From: R P Shukla [mailto:rp.[protected]@genus.in]
Sent: 21 January 2008 18:18
To: Rajat Mukarji; Customer Care (RAJ)
Cc: [protected]@bol.net.in; [protected]@bol.net.in
Subject: Poor services of IDEA Cellular

Dear Sirs,

Due to regular follow up and lucarative plans with commitment of good services by "Idea Cellular" marketing executive I have taken the mobile connection .
-First month I have received the bill with full call details in which I have seen few descrepancies. I have called up the in customer care regarding the descrepancies but from customer care I got very poor response. Then I called up to the marketing executive who has given the connection and shown him the descrepancies. He assured me that next time these descrepancies shall be taken care. Since amount was less I have ignored it and did the full payment.
-Second month- I have received the bill without call details. I made the request for call details and also informed to customer care ( communication ID[protected] but nobody from the idea customer care has responded to my below mentioned grievences. I was getting regular calls from the Idea Cellular for the payment of bill without giving the bill details. Most of the time I use to be in my official meeting and in roaming conditions which use to be very irritating. I made request to the caller to cut my connection and come with full and final amout to settle the account. All these comminucation was waste and finally I paid the amount thru cheque. The person who came to collect the cheque has taken my email ID and told me that thru email he will send the call details which are free.
- Now this month till date neither I have received the bill nor the call details in my email ID. I am getting the regular calls for the payment of bill. I have told them to send the bill so that I can pay the amount and caller will tell that they will send the bill. Now today is 21st of the month but I have not received the bill.
In the month of Dec 07 I have got some problems in my mobile internet setting and I have wasted 8 to ten days to get the setting again. The customer care tells to call at 3434 and from 7am to 12.PM(night) lines are always busy. Then I visited to Idea Cellular office two times (mobiles setting and laptop internet setting). Now you can see due to poor services I have wasted my petrol, time and paying the bills without using the services due to worst customer support.

This is my request to Idea Cellular that I do not have much time to attend the baseless calls and writing mails to complain regarding the poor services every month.

Since services of Idea Cellular is getting bad to worst and harassment from customer care every month, it request you to send the full and final settlement and cut my connection.

Regards,

R P Shukla


CC: Mr. SS singh (D.G general) / Mr. B.R Sharma
[protected][protected][protected][protected][protected]-------

Sent: Saturday,15th December, 2007
Subject: Communication ID 10722250

From last ten days I am requesting to Idea representative who is asking for the payment of bill, to provide me call details but he has not provided till date and making calls to me to pay the bills. How do you expect to pay the bills without knowing the details?

One of my colleague Mr Ravi Shankar Singh ([protected]) has told me that Idea Cellular has charged ISD charges in place of STD charges in few calls. By mistake Idea Cellular has send the detail bill in his email address from where he was able to see the mistake. Lateron Ravi Shankar has spoken to Idea representatative and which got corrected. I try to verify the detail bill(phone no details) for the month of Nov07 in internet but is not available. I am not able to verify the call details which is very disappointing. Response of customer care executive of Idea Cellular is worst so far I come accross till date.It looks that response of customer care executives/ officers are not recorded neither monitored. Idea Cellular sales executive will present good plans, schemes and commitment for good services and being having two mobile connection(reliance and vodafone), I have taken the connection of Idea Cellular. But becoming an Idea customer is horrible at each and every step when talking to for any solutions or issues.It looks customers are burden to Idea representatives. Going under such horrible and painful interaction with Idea Officers/executive I want to surrender connection if you can not provide the bill details. There are so many problems in life and not inerested to have one more problem of "Idea Services".

Regards, R P Shukla ([protected]@yahoo.com)
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Aug 13, 2020
Complaint marked as Resolved 
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My no. is [protected], i have complained many time to cancelled my combo pack offer but there are still alive.
Customer Care,
Idea Cellular Ltd

Dear Sir / Madam,
My Mobile No [protected], is a corporate (CUG) connection (M/s.Enercon India Ltd) and enrolled into National roaming.
Everytime I am in roaming in Karnataka I face the network connection problem with the local available n/w like AIRTEL, HUTCH etc.

Last time I was in Karnataka, my colleague from MH had to follow up with MH IDEA Customer care to reset some of the setting & problem was resolved.

Again the problem persists, I am in Bangalore (KA) since Mon, Jul 20th - Fri, Jul 24th, had no problem though. While today I came to another town, Dandeli, Dist Karwar, (KA), PIN 581325.
I am not able to access the local AIRTEL, HUTCH n/w, while the transmission is strong since other mobiles are working fine.

Further to regret, your KA customer care is not able to help, neither have any initiative to hear the problem & only directs us to call MH Customer care !

Please help & also need to final resolution to such frequent roaming problems, which thereby affects our business, communication, day-today-work.

Please revert back immediately, alternate mobile no +[protected] /[protected]R).

Regards,

Hariprasad Achari

Prepaid Plan Idea — No Receive Balance

I Have A prepaid connection ur idea company Mobile No [protected]
i recharge the state of Maharashtra Mumbai Virar Recharge the Rs.40/-
but not receive Balance
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[protected] mere sms ke chrgs kun cut hoo rehe hain pls confirm my sms is free and i sen only local sms
MY SIM IS NOT ALLOWED TO OUTGOING CALL ...WHEN I AM TRYING TO KNOW ABOUT THE BALANCE THRUOH it should give massage "SUBSCRIBER IS IN SUSPENDED STATE"
please tell me what is the problem?
I am searching for hello tunes codes for the movie raaj, prem kahani am not able to get that and Customer care exe are not helping me to get the tunes
Kindly change by prepaid data card [protected] to life time as when I had purchased that time i have already paid life time perpaid but it automatically changed to one year validity. You are requested to look into this matter as urgent.

Thanking you,


Shashank n Kathale
I have been recieving a lot of WAP messages which makes me angry.I'm so tired of deleting these messages daily.pls verify this no:[protected] and don't send me these messages and not interrupt me.kindly take serious action on my complaint as early as possible.I think u do this favour for me.
Thanking u...(i[censored] do so)
gprs setting send me but some problems so costumare no. block my cell phone [protected]
not getting gprs settings.pls send me settings.my no.[protected]. i am using lg kp500 model handset.pls reply

Idea Prepaid — it automatically applies any of its service and the amount is been cut from the prepaid balance of the mobile without asking for the service

as i have idea prepaid no. i have subscribe for astonomy alert on my mobile for just 1 month, but they had renewed it for the next month without noticying me as i don't want this service further how to eliminate that as they have automatically cut the balance from my prepaid account is this service ? it is just a loot bussiness i just want to eliminate this astro service please tell me how to procede further my no. is [protected] please do it as fast as possible
Me sms detlis aap so date:- 01/08/2009 To date:- 31/08/2009

Vodafone Prepaid — Can't save contacts in sim

Hi,
I'm having a Vodafone sim card. But i can't save any contacts to this sim memory. But I can save contacts to my phone memory.

Can you please say what is the real problem????
I just recharge my account with Rs.111 by easy recharge. and my fone received a massage from 3891 that my last recharge are successful with Rs. 111 and my current balance is 2.55.
I asked a question to idea custmor care that where goes my balance. pls check this problem and send my balance in my fone my idea number is : [protected]
Why I am getting unnecessary call from Idea always?

I am prepaid idea customer. Always I am getting call from you regarding ring tones, some offers etc..which is distrubing me lot.


Account balance is automatically deducted.

Mobile :[protected]
This is for your kind notice that my brother hansraj kumar got a New mobile no of idea cellular No is [protected] & this No is using by Nokia Mobile model 2310 Made 112007 in this mobile there is no GPRS facility but companie is charging Rs.19 per day for GPRS subscription.
In the same regards i spoken to customer care but they said we dont have aney alternative to discounitous the services.
Regards
Ashok kumar
Chandigarh
my number is barred last 7-8 days. company say we dnt have replace ment wht can i done now. i have write 2 time mail to company hp custmercare. and mail cc to company area incharge.

My number is [protected]


Gourav kapur
Kapur Enterprises
solan H.P.
Inspite of repeated complaints to customer care my mob. No.[protected] main balance always getting deducted.I m tired of recharging my idea no.all my services are stopped as informed by helpline no. But till i have recieving s.m.s. from 53733 regularly.
sir,
i want to change my plane in preapaid to post paid .After making lot of afferts but till today i am unable to contact any one of the cutomer care services, and i am facing a majour problem is about network.
Kindy consider my request.
B.B.Sharma
Advocate
Ch. No. 274 (A) Civil Wing,
Tis Hazari, Delhi

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