[Resolved]  Idea Cellular — Providing wrong pack details

messages — wrong message

since last 15 days i am receiving undue and irrelavant message from mobile no-[protected]
i reuest yuour goodself to kindly help me to find out the name of the sender or u may restrict the
messages comming from that mobile no[protected]

thanks

mihik ( m- [protected])

Idea — getting wrong message

I got a message from the number [protected]. the message was WINNER![protected] IS CHOSEN FOR $2500 CASH PRIZE CALL+ [protected] NOW. I CALLED ON THE GIVEN NUMBER AND MY ABOUT 100 RUPEES FROM MY ACCOUNT. WHEN I CALLED I HEARD THIS " U ARE THE WUNNER.I TRIED TO CALL U MANY TIMES BUT NOT GOT.PLEASE HOLD THE LINE TO GET THE DETAILS AND RECEIVE UR GIFT.AFTER THE MESSGAE, TOLD UR BALANCE IS INSUFFICIENT. TO GET THE REPLY. I AM DOUBTING THAT MY NUMBER GONE FROM THE IDEA COMPANY. IF IT IS CORRECT PL. TAKE THE ACTION. OR STOP SUCH TYPE OF NONSENSE FROM OTHER CHANNELS ALSO.

please take immidiate action i had recieved the same

getting wrong message
I got a message from the number [protected]. the message was WINNER![protected] IS CHOSEN FOR $2500 CASH PRIZE CALL+ [protected] NOW. I CALLED ON THE GIVEN NUMBER AND MY ABOUT 200 RUPEES FROM MY ACCOUNT. WHEN I CALLED I HEARD THIS " U ARE THE WUNNER.I TRIED TO CALL U MANY TIMES BUT NOT GOT.PLEASE HOLD THE LINE TO GET THE DETAILS AND RECEIVE UR GIFT.AFTER THE MESSGAE, TOLD UR BALANCE IS INSUFFICIENT. TO GET THE REPLY. I AM DOUBTING THAT MY NUMBER received the same message FROM THE tata indicom no.[protected]. IF IT IS CORRECT PL. TAKE THE ACTION. OR STOP SUCH TYPE OF NONSENSE FROM OTHER CHANNELS ALSO.
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Idea Cellular — Providing wrong pack details

Dear Sir,

Further to the below complaint, again I received message from Idea on 12th Dec 2012 at 12.42PM – Your concern for Recharge benefits is registered and would be actioned by 13th Dec 2012, 6:43 PM, SR No. 1-[protected]. As per the message I received call again from +91 [protected], but the reply is same - messages are routed to through server to various numbers – who they are not eligible for this pack also. So again they are concluding with sorry for the inconvenience.

Please arrange for refund the recharge amount along with expenses made for this issue like amount charged for customer care calls, transportation charge for recharge, browsing charge for this compliant register …. Etc.

Thought this is the good way to teach a lesson for all operators who provide the fake details to customers.


Yours faithfully
MANJUNATHA B V
+91 [protected]



Providing wrong pack details
Dear Sir,

On 01st Dec 2012 (12.41 pm) I receive message of Rs. 25 pack details (message content - FREE Mins & SMS at Rs25 only.Get 70 mins Free to any lcl Mob + 100 SMSFREE/Day at Recharge of Rs25+30 Days Validity,Know your best offers. Just dial *122#) to my number [protected] & my wife number [protected]. After few minutes I ring to customer care to know that pack details from my wife number, executive confirmed me if you receive the message means please go ahead with recharge of Rs. 25/- you will get 70 mins talk time and 100 SMS per day for 30 days period.

After getting confirmation from executive I recharge Rs. 25/- on 5.50pm after 5 mins I send text message to my wife number, I charged Rs. 1 for that message. I wait for until next day and then ring to customer care, explain the above details so they updated as concern for incorrect charging is register and would be actioned by 04th Dec 2012 with reference number SR No. 1 – [protected]. By 07th Dec 2012, 3.03pm I receive call from the number +91 [protected] to resolve the issue, as per them the messages are routed to through server to various numbers – who they are not eligible for this pack also. So they are concluding with sorry for the inconvenience.

But for me the above sorry is not valid answer, they have to pay for customers valuable time and money also. In various places recharge facilities not available, especially in remote areas to get the recharge only they have to pay and travel to nearby towns. After all this also operators are coming back with above statement and grabbing the customer’s money in different ways.

Please provide me the justice.


Yours faithfully,
MANJUNATHA B V
+91 [protected]

Dear Sir,

We wish to inform you that your complaint for Recharge related issue has been initiated with us; under reference number 1-[protected] and you shall hear on the same at the earliest.

Regards,
Ideacellular

Dear Customer,

We wish to inform you that your complaint for Recharge related issue has already been resolved to your satisfaction. For further assistance, kindly contact to our Idea customer care helpline.

Regards,
Ideacellular

I am curious to know if this resovled yet?

Because, as another Idea customer, I had similar experience with Idea's customer support. They offered some pack when I opted through web, but they charge me differently. The customer support had simply cut me a sorry and said she cannot do anything. Even to this day, my bill says something and the charge is something else.

To top that, the signal strength of Idea in AP is worst.