[Resolved] Idea Cellular — Internet service | |||
sir, I am recharged my idea cell phone connection with 97 internet package. My mobile number is [protected]. I am continuously recharged last 6-7 months with this package. They are provide 69MB daily internet browsing with 30 days in those days(almost 2070 MB usage). Today 23/09/2011, I am also recharged the same package with flex recharge method. then they send a confirmation and package activated message about the recharge. after the first usage, I have a message 'You have 1024.06MB browsing balance'. on the shop the are published a advertisement with recharge 97 have 2GB browsing. Then I called the Idea Customer care, and discussed with the problem. They are not officially declared this, its on testing. then I am requested to change my plan to earliest package. they are rejected my request and drop my call I am recharge 97 with my knowledge and the advertisement on the shop. but the are provide the useless and uninformed package to me. I don't know what should i do. please help me Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
Idea Cellular — confirm.message for internet browsing not sent
I am Somenath Mukherjee. My moblie No is [protected]. I e-recharged Rs.98/- for internet browsing and also Rs.35/- top-up dated on[protected] around 9.30A.M. After recharge message came on my mobile "Your Rs 98 recharge is successfull and same for Rs.35". Before recharge my balance was Rs.10.58/- after recharge my top-up balance is (10.58+35)=Rs.45.58. After 12 hours one message came on my mobile " confirmation message will given when plan is activate" But this is not sent to me. After 2 day I try to use internet but failure,and also deducted Rs.45.29 from my main balance .Then I contact customer care many times,SR No-1-[protected],SR No-1-[protected] and SR No-1-[protected]. I also contact Nodal officer and Appellate officer but my porblem is not solved.
Please do something for this.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
63%
Complaints
16713
Pending
792
Resolved
9872
Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
View all Idea Cellular contact information
Idea Cellular — Uninformed activation of Service on mobile
Hai,My name is Seema Devi. I am subscriber of Idea Cellular.This is second time the service providers are activating Unnecessary schemes on my phone and cutting money from my account .Then I called their call center number, but the employees always try to avoid it by saying that their system is not working, call after 4 hours.When I called them they again say call after 4 hours.Usually they takes 7-8 days to deactivate the service and in this way my whole balance reduces to NIL.
This happens everytime I Recharge my phone .
The service providers are be-fooling customers like me by forcefully activating their useless services.
Thank YOU
Name :SEEMA DEVI
Contact No: [protected]
Email :[protected]@rediffmail.com