[Resolved] Idea Cellular Services — Unlawful deductions charged by Idea mobile service provider
I am custumor of Idea Prepaid mobile service in Rajasthan having number [protected] from Bharatpur District. My name is Neeraj Kumar Indoliya. I would like to bring it to your kind notice that yestarday Idea mobile service provider deducted the amount of two calls instead of one. ln this matter I have to suffer double charge of Call. According to my mobile, I was connected only for 59 seconds but the idea mobile service provider deducted the amount of two calls saying the duration was 1.01 minutes. How is it possible when someone taling for 59 seconds showing by his mobile is equal to 1.01 minutes. I have talked to the cutumor service associate in this regard but he was unalble to refund the same saying that the duration was 1.01 minute is right and my mobile is showing wrong information. In this regard, I would also like to inform you that they are deducting the next call charge just completing the 59 seconds. when any custumor is not talking for the second call time why are they deducting the charge for second call? In the continuation of my complaint one more thing is also considerable that a week ago I was provided a service of SMS for Rs.35 without my consent. after complaint they refund the same. many of phonecalls and messages I received without my consent and they wother me a lot. Please do the needful. This is not the matter of I Rs. Please think over If company is deducting the charges by following this mathod with all custumor, than how much money is company getting unlawful per day. Neeraj KUmar Indoliya, 40, Videh Kaur Colony, Kila Bharatpur[protected]
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Aug 14, 2020Complaint marked as Resolved