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[Resolved]  Idea Cellular Services — 01. Activation of caller tune without intimation / confirmation 02. Unsolicited Calls / Messages

Sir,

After hearing a lot about the services and reputation of Idea Cellular Services, I became its customer bearing Mobile Number [protected].

Since then, all hell broke loose, as this Idea connection, which is supposed to add to my convenience, has become a thorn in my flesh.

Recently, on 20/10/09, I received a message to download a particular caller tone, which I ignored. But to my utter chagrin, without any consent from my side, the particular caller tune got activated and an amount of Rs.35 was deducted from my amount without any intimation.

I immediately contacted Idea Customer Care and as guided by the voice message, I de-activated the caller tune, which was forcefully thrust on me.

Though the caller tune was de-activated, the amount (Rs.35) has not been credited to my account.

Further, on 23/10/09, again without any intimation, another called tune got activated.

In addition to the above woes, there is another perennial headache, i.e., I am flooded with a continuous stream o[censored]nsolicited calls and messages.

Before becoming a customer of Idea, we have heard many positive things about the company, but now we are repenting the fact that we have subscribed to this cellular company.

This is not only the case with me, as the complaints against Idea Cellular bear ample testimony to the fact that there are innumerable complaints of similar nature.

As such, I implore Idea Cellular Services to immediately,

i) stop this practice of thrusting caller tunes without any intimation or without any rhyme or reasons and deducting amount unauthorisedly.

ii) restore my original caller tune and credit the amount of Rs.35 unauthorisedly deducted from me for the unsolicted caller tune.

iii) cease all unsolicited calls and messages giving many unwanted offers, which are flooding day & night (even at odd hours), causing untold agony and disturbance.

Such irresponsible acts from Idea cellular Company doesn't augur well as far as the reputation and good will of the company is concerned and it will be in the interests of the company to immediately put an end to all such mischief.

I myself being a consumer activist, in case my grievances mentioned at (i), (ii) & (iii) are not redressed immediately, I will be constrained to knock the doors of appropriate legal fora, so that necessary justice is meted out to me.

The matter may be treated as TOP PRIORITY please.

Thanking you,


(C.S. RAVI KUMAR)
Mobile No: [protected]

Address for Communication:

3rd Floor, Singareni Bhavan,
Power Projects Division,
The Singareni Collieries Company Limited,
Lakdi-ka-pul, Red Hills,
PO: KHAIRATHABAD,
HYDERABAD - 500 004
A.P., INDIA
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Complaint marked as Resolved Aug 13, 2020
Complaint comments  6 CommentsShareTweet

Comments

deactivate my services
use idea cellular prepaid service for my cellphone...last 4 year my available balance of around rs.50 was deduced to 0 and when i contacted customer care they told that their system has not been updated so they cant help me regarding my problem and told me to contact after 24 hrs...i contacted many times but the response was same...on 22 march 2010 i had to make an urgent call so I recharged a sum of Rs.50, and the same thing happened my balance was deducted to 19 and the customer care was unable to rectify my problem...r I dont know how to compensate my losses..I am feeling helpless in front of these big setup companies who offers service by charging us and make us repent..please i need some help im found from msg activation song download & utv cinema but I hav no started any service complaint idea care they say your utv charges shoud be refund in few day but Inot take any action. On 22nd march again deduced balance of sum around 25/- and get msg of IPL score, m radio daily & 360 love. What is this?
I realy don’t know what happing with me I can not understand pls. stop this unwanted services and refund my balance.
I want use consumer court & RTI under act 2005. so, take immediately hard & needful action in this regards as soon as possible. And refund my balance.

NAME-BASANT SINGH
CELL NO. [protected]
ADD-E-117, JAI VIHAR
NAJAFGARH, DELHI-43
use idea cellular prepaid service for my cellphone...last 4 year my available balance of around rs.50 was deduced to 0 and when i contacted customer care they told that their system has not been updated so they cant help me regarding my problem and told me to contact after 24 hrs...i contacted many times but the response was same...on 22 march 2010 i had to make an urgent call so I recharged a sum of Rs.50, and the same thing happened my balance was deducted to 19 and the customer care was unable to rectify my problem...r I dont know how to compensate my losses..I am feeling helpless in front of these big setup companies who offers service by charging us and make us repent..please i need some help im found from msg activation song download & utv cinema but I hav no started any service complaint idea care they say your utv charges shoud be refund in few day but Inot take any action. On 22nd march again deduced balance of sum around 25/- and get msg of IPL score, m radio daily & 360 love. What is this?
I realy don’t know what happing with me I can not understand pls. stop this unwanted services and refund my balance.
I want use consumer court & RTI under act 2005. so, take immediately hard & needful action in this regards as soon as possible. And refund my balance.

NAME-BASANT SINGH
CELL NO. [protected]
ADD-E-117, JAI VIHAR
NAJAFGARH, DELHI-43
use idea cellular prepaid service for my cellphone...last 4 year my available balance of around rs.50 was deduced to 0 and when i contacted customer care they told that their system has not been updated so they cant help me regarding my problem and told me to contact after 24 hrs...i contacted many times but the response was same...on 22 march 2010 i had to make an urgent call so I recharged a sum of Rs.50, and the same thing happened my balance was deducted to 19 and the customer care was unable to rectify my problem...r I dont know how to compensate my losses..I am feeling helpless in front of these big setup companies who offers service by charging us and make us repent..please i need some help im found from msg activation song download & utv cinema but I hav no started any service complaint idea care they say your utv charges shoud be refund in few day but Inot take any action. On 22nd march again deduced balance of sum around 25/- and get msg of IPL score, m radio daily & 360 love. What is this?
I realy don’t know what happing with me I can not understand pls. stop this unwanted services and refund my balance.
I want use consumer court & RTI under act 2005. so, take immediately hard & needful action in this regards as soon as possible. And refund my balance.

NAME-BASANT SINGH
CELL NO. [protected]
ADD-E-117, JAI VIHAR
NAJAFGARH, DELHI-43
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Sir
our mobile No-[protected] the balace money is deducted from my account.sir there is some service activate in my mobile.
please DE-ACTIVATE any type of service as soon as possible.


Thanks Regards
R.K.Rastogi

Idea Cellular — Idea Incomplete message causing money loss

HI ,

I have initially made a PREPAID MOBILE RECHARGE through ICICI net banking on 20/10/2011 for 201.00 which is unsuccessful. I got mu money back and got a message from Idea saying "Valid denominations for this recharge are 55,100,200,333...etc."

Then I recharged with 200 as it is a valid denomination . My recharge was succesfull but my prepaid a/c bal did not increase..I spoke to Idea CC .They clarified that it is for 3G serives and they cannot either give my balance to prepaid or recharge for 201.

I Raised a complaint with IDEA .Initially they responsed postiively ,but after some time they called me back saying the same thing that they cannot help and avised me too geo to nearest servie center to show the message I got. I went to nearest show room but they said they are help less..

Idea CC exectuives are not even responding to my calls after that..

Kindly help me out to solve my problem

Thanks,
Seshu

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