[Resolved] Idea Cellular — wrongly billed | |||
Dear Sir, I use idea post paid card and my Mobile number is[protected]. I have activated 3G network in my package as well. In that package I was given the offer of 500 MB in Rs 200. and I will be charged the same after 500 MB. But I am charged Rs. 5 per 10 KB in my march bill. When I called to idea customer care I was told that I am charged Rs. 3 per KB for using more than 500 MB. And that customer care executive also informed me that my usage for the month of march was 1600 MB. So, I am requesting you to reverse my bill as per my offered rate as 500 MB in Rs 200 (Rs 0.4 per 1MB) Thanks & regards, Vishal Parmar Was this information helpful? | |||
Sep 16, 2016 Complaint marked as Resolved Verified Support May 23, 2012 Idea Cellular Customer Care's response Dear Sir, We regret the inconvenience caused to you. May we request you to reply to us with your complete account details such as Full name, mobile no., and the type of Inconvenience you are facing. Also mention the token ID 205IC218144 in the subject. Regards, Idea Cellular | |||
 2 Comments | |||
Comments
sir i use idea billing card since last 03-04 months and my credit limit was rs.1140 and my billing comes under 400 rupees but on 14/05/2012 night company wrongly charged my mobile and told me that my pending amount is 4820 bcoz of internet usage but i told i not activated internet than replied that it was automatically activatd and 77 mb used than i asked if 77 mb used than how possible so high bill and i aslo asked that how possible when my credit limit was 1140 and u debited 5000 billing how possible than no response and my outgoing call was bared....now i feel so nervious and harrashment..please consider my problem
Reply
Dear Sir,
We wish to inform you that the refund of Rs.5180/- has adjusted for your Idea account. On Dated 14th Of june 2012. For further assistance, kindly contact to our Idea customer care helpline.
Regards,
Ideacellular
We wish to inform you that the refund of Rs.5180/- has adjusted for your Idea account. On Dated 14th Of june 2012. For further assistance, kindly contact to our Idea customer care helpline.
Regards,
Ideacellular
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