[Resolved]  Idea Customer Care — worse customer care and fraud

Subject: complaint from my sub ordinates regarding your idea sevice at tirupathi town
To: ccare.[protected]@idea.adityabirla.com



Dear Sir,
I am very unhappy to say that idea in tirupati is really 'changing our life' by getting shuntings from our higher officials.
For the past 20 days we are unable to here the calls from the callers and similarly other end also not hearing our voice, eventhough full signal strength is showing in our cells. This scenario is not only from my cell all the connections which we are having in our organization. It seems you are running the show with low bandwidth, kindly make necessary arrangements to improve the bandwidth or solve the problem. I am givng some of the no which we are being used in our organization.
[protected], [protected], [protected], 2209 and so on many.
The complaint also given but, No response from your office side.
the same group is working properly even in chittoor town, only in tirupathi this problem is there

If this problem is not rectified, we will be forced to insist our commissioner of Technical Education, Andhra Pradesh, Hyderabad to switch over all group connection to some other cell provider.
earliest action in this regard is required

Thanking you

v.prabhakaran
regional joint directorS.V.university region
Cell: [protected]

Subject : Regarding False information Provided by IDEA

Dear sir,
By 25th may 09, i got a message for tarriff of 199/- I2I free, and i used that facility by recharging of 199/- tarrif. Now yesterday i got another message for tarriff of 58/- Rs in which, STD call & SMS will be 1 Rs and Local call will be 60p and local SMS will be 50p. i used this facility also.

Now Idea Has Deactivated my Previous Tarriff of 199/-. But they didn't provide me any information with that msg of 199/- tarriff, that if i use any other local facility, this tarriff(199/- I2I free) will bw deactivated.

I talked to your Costemor Care, but they said, "they are unable to do anything".

This was very unexpected and unsatisfactory experience with IDEA for me.

Now i just want to say that, i need my I2I free facility back without spending any extra money.

So plz help me in this matter.

Deepak Kumar Dubey
[protected]

Dear,

I'm quite upset with the agents you have hired. They are not able to provide customer support to us. Most of the time they disconnect the calls of customer, sometime they make lame excusses by saying there server is down, some time ask to call again as they cannot hear our voice.
My problem is that Idea is detecting my Rs 8/- day without any reason. Even no service is activated on my cell. I don't know what is going on. I don't know to whom should I reach/contact to note my complaint. My cell# is [protected]. Can anyone help me?

Hi,
I am an existing customer of Idea. my Mobile no. is [protected]. In the month of June I had gone to my home town (UP), there I got a message from Idea customer that Rs.30/- has been deducted from my account because of getting activated Idea music station, I remained surprised because I had not given any such type of request when I tried to concact on customer care no. it was unable there. nobody can guess about my mentle condition that time because that time I was there for my sister's marriage. When I came back to delhi & complaint to customer care they said it is impossible to refund my balance, you can check i have not used this music station for even for single time, today in the morning when I got balance massage that Rs. 15/- has been deducted from my balance when I talked in customer care they said that it is a very good service & I should use this . I am very upset with these incedent and seriously thinking about stop using the no. furthor . I do not know how a customer based company can play with thier customers and can be unaccountable. A victim customer of Idea which can change ur Idea about the company

Hi,
I am an existing customer of Idea. my Mobile no. is [protected]. In the month of June I had gone to my home town (UP), there I got a message from Idea customer that Rs.30/- has been deducted from my account because of getting activated Idea music station, I remained surprised because I had not given any such type of request when I tried to concact on customer care no. it was unable there. nobody can guess about my mentle condition that time because that time I was there for my sister's marriage. When I came back to delhi & complaint to customer care they said it is impossible to refund my balance, you can check i have not used this music station for even for single time, today in the morning when I got balance massage that Rs. 15/- has been deducted from my balance when I talked in customer care they said that it is a very good service & I should use this . I am very upset with these incedent and seriously thinking about stop using the no. furthor . I do not know how a customer based company can play with thier customers and can be unaccountable. A victim customer of Idea which can change ur Idea about the company

Without my consent idea has sent many SMS and cut the our valuable money against services
My Mobile no. is [protected] and [protected]

without my permission you have deducted INR 10.00 this month and last month also. Please call given below no. for prior consent and send back deducted money asap. [protected]. I am not happy with your customer care

I have taken 2 new Idea connxn it was working fine for 10days later on both the no's got deactivated, when i checked with the dealer in Jayanagar 9th Block from whom i have purchased the connxn he confirmed the connxn has been deactivated bcoz he has not submitted the documents on time which is not my mistake, even after telling him several times the connxn is still not active from past 25 days, This is the worst service which i have never seen in my life.

My Cell No Is : [protected] Date : 25 Aug 09

Whenever I called to customer care they always they misguide us. I have called them to ask related voucher for Validity extension. So somebody said that voucher of amount 50/-, somebody said voucher of amount 99/-. One of my friend did recharge of amount 50/- for validity extension. And he got validity till Aug 2010.At the same time I have i did the recharge of same amount still my validity is not extended. So, for that I call up to customer care. So one of person said that, "Idea" company have policy to which number they gave validity extension.And, when I asked him regarding company's policy he is totally speechless.And, also, said that you have to give a call to customer care before recharge.Is it good manner of helping customer. From last 8 years, I am using your services.But, this is first time I m facing such a kind of problem.
How the company recruit people for customer care, who don't have knowledge of companies policies.

Please, think on it. No use of your customer care.

Dear Sir
I Shiva prasad and my no is [protected] from bangalore.This idea people have activated music station them self and deducted 25/- and gave 30 min free.
I don't have any knowledge about music station. And i called customer care for assistence and the people replies that server is down or call after half an hour or tommoro, , , this how they did for 4 days and at last i called my friend who is working in idea call center and he gave my the details ...other wise this idea people haven't given even today...what to do with i people kindly help us for the next time.

dear sir
i am muneer and my no [protected], i am frm hyderabad, i have activated mobile internat plan of 25 rs i am faceing problem wile browseing after 1 min't it goes on hold i have to custmer care there are not doing any thing when ever i call them they will tell there no problem frm over side, i have change my handseat also but there is same problem

i was the user of [protected], [protected],
complaint is as under

the above cited mobile numbers are used by known perons
through unknow instrument/mobile in this regard i sbumit
application to your office ohkha mathura road new delhi office but they are not provided information regarding
using mobile/instrument/what are the possiblility because i am fully confident in the matter the so many calls made for ISD international call i lodge so many complaint to your office but no response in this connection and also giving threating to me we are goging to legal action against customer. please provide above required information. I also lodge police compalint.

Subject: Wrong deduction of Rs 5 (Without any subscription or activation) on mob no. [protected]



Respected Sir / Madam,

My son Amar Mhatre is your old customer. His cell no. is [protected] . From last few days he is having problem with your service. He is facing problem of reduction of his balance without any subscription or activation of service. On 7 Oct .at 2:22 pm one message received that ur subscription to missed call information has been activated. U have charge Rs 1/ day. That time somehow he managed to get refund his money by talking to customer executive. On 9 Oct at 7:57 pm another message received that we got ur dialer tone activation request. U have charged Rs 5. On 10 Oct at 6:51 pm one new message received that ur dialer tone service is suspended. His balance was deducted Rs 5 as he didn’t activate any service on his mobile. Same day evening I discussed this matter with your customer executive’s senior. He assured me that his balance will be refunded back within four hours which is still not credited. Today also I talked with your customer executives but satisfactory reply not given by them.

So I kindly request you to stop autoactivation service if any you have started like other mob. companies & refund us Rs 5 early as possible.

Your co-operation is expected.









Thanking You,



H.B.Mhatre

Sir,

I want to say that on my no. [protected] the love tips are activated without my consent and Rs 30 is charged from my a/c.

Is it is right way. If not plz return my money. this is not happen first time, and i am trying to contact with customer care on 4444 but there is no response.

yours faithfully
Ajay Singh

custmare care dont give any true information

HELLO SIR,
GOOD EVENING,
I HAVE COMPLAINED ABOUT WRONG DEDUCTION OF INTERNET CONNECTION CHARGES BUT WHERE I AM NOT SUBSCRIBE FOR THIS SCHEME. A FEW DAYS BEFORE CUSTOMER CARE CALLED ME AND INTRODUCE ME ABOUT INTERNET CONNECTION DAILY CHARGES RS.25, BUT WITHOUT ANY MY CONFIRMATION (YES OR NO) HE CANCELLED THAT CALL, AND START THAT SCHEME AND ALSO DEDUCT RS.50 (FOR TWO DAYS), I HAVE COMPANIED WITH CUSTOMER CARE COMPLAIN NO.[protected] AND CUSTOMER CARE ANSWERED ME THAT YOUR PROBLEM WILL BE SOLVED ON 27.11.09 UP TO 16.14PM, BUT THERE IS NO SOLVING FROM IDEA CARE, I HAVE CALLED CUSTOMER CARE ABOUT THIS AND THEY ANSWER ME THAT OUR DEPARTMENT CHECK AND WE CAN'T REFUND YOUR AMOUNT.
HOW CAN YOU DEDUCT MY BALANCE FROM MY CARD WITHOUT ANY SUBSCRIBE IN THIS SCHEME.BECAUSE I AM NOT ANSWERED FOR SUBSCRIBE TO THIS SCHEME.
PLEASE GIVE ME FAITH DETAIL ABOUT THIS IF YOU WILL PROVIDE US SAME TYPE OF SERVICE THEN WE WILL BE CANCELED MY CARD.
FROM,
YOGESH PRAJAPATI, MO.[protected].

HELLO SIR,
GOOD EVENING,
I HAVE COMPLAINED ABOUT WRONG DEDUCTION OF INTERNET CONNECTION CHARGES BUT WHERE I AM NOT SUBSCRIBE FOR THIS SCHEME. A FEW DAYS BEFORE CUSTOMER CARE CALLED ME AND INTRODUCE ME ABOUT INTERNET CONNECTION DAILY CHARGES RS.25, BUT WITHOUT ANY MY CONFIRMATION (YES OR NO) HE CANCELLED THAT CALL, AND START THAT SCHEME AND ALSO DEDUCT RS.50 (FOR TWO DAYS), I HAVE COMPANIED WITH CUSTOMER CARE COMPLAIN NO.[protected] AND CUSTOMER CARE ANSWERED ME THAT YOUR PROBLEM WILL BE SOLVED ON 27.11.09 UP TO 16.14PM, BUT THERE IS NO SOLVING FROM IDEA CARE, I HAVE CALLED CUSTOMER CARE ABOUT THIS AND THEY ANSWER ME THAT OUR DEPARTMENT CHECK AND WE CAN'T REFUND YOUR AMOUNT.
HOW CAN YOU DEDUCT MY BALANCE FROM MY CARD WITHOUT ANY SUBSCRIBE IN THIS SCHEME.BECAUSE I AM NOT ANSWERED FOR SUBSCRIBE TO THIS SCHEME.
PLEASE GIVE ME FAITH DETAIL ABOUT THIS IF YOU WILL PROVIDE US SAME TYPE OF SERVICE THEN WE WILL BE CANCELED MY CARD.

ALSO AFTER DEDUCTION OF THIS AMOUNT AND WRONG RESPONSE, THEY ARE DISCONNECT OUR CALL AND WHEN WE CALL SECOND TIME THEN THEY ARE NOT PICK UP OUR PHONE PLEASE CHANGE YOUR BAD PROCESS FOR YOUR LOVING SUBSCRIBER.

FROM,
YOGESH PRAJAPATI, MO.[protected].

Absolutely true.

any body know idea cellular ltd higher officers in india e-mail id pl inform me
in kerala idea cellular for cheating service .3 or 4 month any doubt call and say nodel and appellate officers are out of station .what a idea.it can change my life.

suresh

[protected]@gmail.com

Dear sir,
My mob.No. is [protected]. At 02.01.2010, my mobile a/c balance was about 18 Rs. But at the end of day, it was about -18 Rs. Please show me that in which service, my a/c balance made low.