Comments
I am using my IFB washing machine for past 6 years. Last year I enter in to AMC contract with IFB. For past 1 ~ 2 months i have some problems with my machine and was come and inspected by your service team. They suggest me to change the machine outer body (Because one of the shock absorber's holding bracket got cut). So i booked a request on 17thJan'10 ( Complaint number is 4030356) and I was informed by one of your service person that the new order was placed to purchase the machine outer cabinet.
Till today nobody has turned to my house and infact nobody gave the right information about the status.
WHAT IS THE PROBLEM WITH CHENNAI IFB SERVICE TEAM. BECAUSE OF THESE PEOPLES IFB MAY SPOIL THEIR GOODWILL & REPUTATION WITH VALUABLE CUSTOMERS LIKE ME. PLEASE TAKE NECESSARY ACTION IMMEDIATELY TO AVOID FURTHER DAMAGE TO YOUR GOODWILL.
Till today nobody has turned to my house and infact nobody gave the right information about the status.
WHAT IS THE PROBLEM WITH CHENNAI IFB SERVICE TEAM. BECAUSE OF THESE PEOPLES IFB MAY SPOIL THEIR GOODWILL & REPUTATION WITH VALUABLE CUSTOMERS LIKE ME. PLEASE TAKE NECESSARY ACTION IMMEDIATELY TO AVOID FURTHER DAMAGE TO YOUR GOODWILL.
I have purchased a top loading IFB washing machine model
AW60-9021 during Sep 07 and it is giving periodical problems
one or the other.Not washing, not drying, water coming not stopped
even after the machine timer off, condenser problem etc.Now I have
lodged a complaint with them regarding not working on 27.02.10 by complaint no: 4194164 and the technician came and took the
belt( It is loose and so the machine is not working) for replacement
and now says it will take atleast a week for getting replacement
from their stores. The machine is under AMC for two years upto SEP 2011. The belt may cost some 15 or 20 rupees and the Trichi
branch is not holding stocks of these meagre value spares.
(Even local machanic comes with 2 or 3 belts if we call for him for a grinder repair).But this so called big company has no stock.
So I advise all my friends not to purchase IFB products as their
after service is very worst. I donot know when my machine will be repaired eventhough I have taken AMC one year prior to its date of effect thinking that the brand of the co is good.
I request the company to take back the machine and keep it in their showroom for display of their poor service.
AW60-9021 during Sep 07 and it is giving periodical problems
one or the other.Not washing, not drying, water coming not stopped
even after the machine timer off, condenser problem etc.Now I have
lodged a complaint with them regarding not working on 27.02.10 by complaint no: 4194164 and the technician came and took the
belt( It is loose and so the machine is not working) for replacement
and now says it will take atleast a week for getting replacement
from their stores. The machine is under AMC for two years upto SEP 2011. The belt may cost some 15 or 20 rupees and the Trichi
branch is not holding stocks of these meagre value spares.
(Even local machanic comes with 2 or 3 belts if we call for him for a grinder repair).But this so called big company has no stock.
So I advise all my friends not to purchase IFB products as their
after service is very worst. I donot know when my machine will be repaired eventhough I have taken AMC one year prior to its date of effect thinking that the brand of the co is good.
I request the company to take back the machine and keep it in their showroom for display of their poor service.
IFB Industries — Inordinate delay in Repairs & Supply of spare parts of IFB washing machine
Respected sir/madam,I am a costumer of IFB front load washing machine(model executive elite Sr.no. WT EX EL B 014820). On 22.02.2010, there was a breakdown with a problem in the spinning tank of my washing machine and hence i logged a complaint with your local service engineer. On 23.02.2010 your service engineer Mr. Vinayak ( Belgaum ) inspected the washing machine and told me that the problem was due to the wearing of the tank and it is essential to replace it.Then the washing machine being my daily essential requirement, we asked your engineer to immediately replace the worn out tank by installing a new tank. your service engineer assured me that he is going to indent for a new tank (spare part) with the company and will be able to get it and repair the washing machine within 2 days. But till date, we are being told that this spare part has not yet been supplied by the company and he is not able to redress the problem of our washing machine until he gets the spare part from the company.This spare-part is in short supply and once he gets it he will immediately attend to our problem.
We have purchased the IFB washing machine thinking that the company will provide the best possible after-sale service and there will not be any problem of any of the spare parts required for essential repairs. We are totally disappointed due to this inordinate delay in the supply of the essential spare parts and the timely service. Hence, we have been put to lot of inconvenience. Kindly look into this matter and take immediate steps to rectify the problem. We hope that you will do the needful at the earliest and will also ensure that no such inordinate delay in service and supply of spares occurs in future.
Yours sincerely,
P P Ambekar
IFB WASHING MACHINE — Poor response from IFB service team
I am using my IFB washing machine for past 6 years. Last year I enter in to AMC ( AMC.No: 11878, dt:07.08.2009, Amount: INR 1738) contract with IFB. For past 3 months i have some problems with my machine and was come and inspected by IFB service team. They suggested me to change the machine outer body (Because one of the shock absorber's holding bracket got cut). So i booked a request on 17thJan'10 ( Complaint number is 4030356) and I was informed by one of the service person that the new order was placed to purchase the machine outer cabinet and on the receipt of new body, the service person will come and fix the body and also replace with 2 new shock absorbers and new pump.Till today(8th March 2010) nobody has turned to my house and infact nobody gave the right information about the status.
IFB Industries — microwave faulty
my microwave is faulty for the past one month, and NO one from ifb is able to rectify my problema technician comes to my place, and just goes. This is happening for the past one month.
I am not able to use my product for the same stated reasons.
Yesterday(12th March, 2010) a technician took my product from my premises to send it to the “company” as he quoted. Now I get a call from the place sating that I will have to give rs 100 as “BRIBE”, or he will not deliver the product.
As he is not ready to give me the receipt of Rs. 100.
My product is still under warranty,
complaint number-4186358
IFB Industries — washing machine repeated complaints.
we have registered five complaints with the company's customer service for the machine 7kg. digital front loading washing machine not functioning properly in last four months. our machine is making huge noise like fire crackers and gets displaced from the place it is installed at. it also leaks from the front door. many of the service engineers have come and chaged many parts like the motor, mother boards, filters etc. but the problem is still there.the last engineer who came said he would send his senior on 1st of april 2010 but no body has come till date. when we check from the customer care no. they give us the numer of another person in delhi but when we contact still no body comes. our machine is under AMC with them. YES I TOO USING IFB WASHING MACHINE. FOR THE LAST 23 DAYS MY MACHINE IS NOT WORKING SOME BEARING PROBLEM I COMPLAINED TO FRANCHISEE AND CUSTOMER CARE . THER ARE GIVING COMPLAINT NUMBER ( 4288617 / 22.03.10), BUT NO USE WITH THIS. NOBODY IS RESPONDING.
TOTALY DEJECTED THE WAY THEY HANDLE THE CUSTOMER. I AM HAVING AMC. I THINK THATS THE MISTAKE (TAKING AMC) I DID.
unfortunate IFB CUSTOMER
N.GOPALAKRISHNAN
TOTALY DEJECTED THE WAY THEY HANDLE THE CUSTOMER. I AM HAVING AMC. I THINK THATS THE MISTAKE (TAKING AMC) I DID.
unfortunate IFB CUSTOMER
N.GOPALAKRISHNAN
It is the same situation with me too I am going to write to the papers about this.
We got ifb top loading washing machine. Ever since we started using it we are experiencing problems with it!!
we have called service center almost 20-30 times to rectify are issues that we face a heavy noise when it starts drying cloths it will hear like a flight flying inside our home, they have turned up just to say will come with another parts to solve it that too after almost a month of complaining!
Its been over 2months now, and no response from the service centre.
We got frustrated with kind of issues form the begining, not at all satisfied with the product. if we call to purchase the response is as fast as light travels. But very bad service and manufacture.
we have called service center almost 20-30 times to rectify are issues that we face a heavy noise when it starts drying cloths it will hear like a flight flying inside our home, they have turned up just to say will come with another parts to solve it that too after almost a month of complaining!
Its been over 2months now, and no response from the service centre.
We got frustrated with kind of issues form the begining, not at all satisfied with the product. if we call to purchase the response is as fast as light travels. But very bad service and manufacture.
IFB — Poor response time
No rtimely response to our complaint no 4673324 -washing machine not working properly.Why did i buy IFB washing machine ?
I made a complaint...service man came after week of waiting.....I thought God has arrived at home...
Service man cam with a drum -did not replace....I had complaint of problem in filter...he did not bring the part...
The awareness & professionalism of IFB Mumbai service / technicians is poor....they should be trained at Korean appliance company or their managers / trainers should be...trained.
thats none of my business...its my fault that I bought IFB washing machine.........
What to do???
IFB Industries — outlet pipe not working
ifb washing machine complaint not attended by the service centre peoples suffering more than a week plese attend the complaint immediately J.JEYAKUMAR 1009 St john street KADAYAM ROAD PAVOORCHATRAM 627808 MOBILE NO [protected] customer satisfaction is very very important regular maintenace and follow up by the company should be monitered by separate team allotted specially for the service
IFB Industries — Pathetic Washing machine
No ear to washing machine complain, even after 1 month. 46949651.M:[protected]
IFB Sucks...Guys i really mean it esp Chennai IFB customer service has long time to go.
we all have herd that " customer is King" but come to IFB its worst than a begger. no i am not disgrunted with one person but the way and un professional attutude they handle. their customer center is based out of kolkatta will invariably have a IVR wait period of 5-10 minutes. But if you are luck and your patience has not given up you get connected, you explain your situation and request if some one will come for repair. you are bombarded with appologies and sorry's and being told that the request being taken on urgent basis. so one certainly feelt and keeping aside all works one start waiting in hope that some one will come.
Nothing happens!
so you again call ifb, they give you number of engineer, ( in my case it is KK [protected], durai Mohamad in my case [protected]). you try repeatedly but no one is bother to pick up your call.
Nothing happens!u!!!... guys if it not being my hard earned money i would have thrown the machine out.
we all have herd that " customer is King" but come to IFB its worst than a begger. no i am not disgrunted with one person but the way and un professional attutude they handle. their customer center is based out of kolkatta will invariably have a IVR wait period of 5-10 minutes. But if you are luck and your patience has not given up you get connected, you explain your situation and request if some one will come for repair. you are bombarded with appologies and sorry's and being told that the request being taken on urgent basis. so one certainly feelt and keeping aside all works one start waiting in hope that some one will come.
Nothing happens!
so you again call ifb, they give you number of engineer, ( in my case it is KK [protected], durai Mohamad in my case [protected]). you try repeatedly but no one is bother to pick up your call.
Nothing happens!u!!!... guys if it not being my hard earned money i would have thrown the machine out.
washing machine fully automatic top loading — display board not working
wa8zv4ge fully automatic top loading washing maching purchased on 26/09/09sl.no.wo765zps500964f. Now it was not working,display controle panel may be problem.complaint given on 6/7/10. BPNo:[protected] so please solve my problem.psrinivasulu [protected] display board notworkig
wa8zv4ge fully automatic top loading washing maching purchased on 26/09/09sl.no.wo765zps500964f. Now it was not working, display controle panel may be problem.complaint given on 6/7/10. BPNo:[protected] so please solve my problem.psrinivasulu [protected]
wa8zv4ge fully automatic top loading washing maching purchased on 26/09/09sl.no.wo765zps500964f. Now it was not working, display controle panel may be problem.complaint given on 6/7/10. BPNo:[protected] so please solve my problem.psrinivasulu [protected]
Fully Automatic Washing M/c — In load condition washing not happened
On 23/7/10 I have registered a complain by phone to video con customer care and they have given a number VAI[protected] ,informed within two day the service people will attend the complain but today is 29/7/10 no respond after repeated phone no action.BINAYKUMAR
[protected]
The Local agency (Arushi Enterprises)people are not attending my complaint in time. Neither they tell the problem nor they pick up the call. I had submitted my complaint, on which a person had come to inform me that he will come again with the parts and would replace the damage part. Now they are not even picking up the call. we are at fix as how to contact the agency people.
Vinita Mishra
Varanasi
Vinita Mishra
Varanasi
IFB — noisy & water leaking
Dear sir,My consumer No: 1737545,
Comlaint No/Date:4626785/24/4/2010, 4502631/22/5/2010, 4885055/29/7/2010
We fail to understand your company's reputataion in attending the complaints. Even small companies are having the courtesy to reply in attending the complaint. Your representatives in the chennai city need ro be given training and to pay attention on coustomer care . If you are not able to extend your service, pl communicate to us for taking further action.
take care,
R.K.Jayaselan
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+91 88 5376 9434
+91 33 3048 9299
1 860 425 5678
Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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IFB Industries — giving smoke smell when machine is on
Igave a complient with above problem on 1.2.10 and they sent machanic and he saw the machine on 2.1.09 and told the heater rod is burnt and will be replaced eith new on in 4 days as the machine is under warranty.till 10th no response they i gave complient to toll free no and giving ring to local machanie and there is no response till today[19th jan] and machine is idle.
so, i request the co to get it repaired with out delay and they have to extend the warranty period by2months as we troubled with out it and doing it by paying more money.
hope they will give reply to this atleast.
T.V.RAO KAKINADA ANDHRA 2374728 tel no